topic Re: QVC website does not allow me to place online orders in Customer Care

QVC website does not allow me to place online orders

BeachJasmin — Mon, 04 Nov 2019 17:50:11 GMT

This has been happening for about 3 weeks with any computer in my home. When I place the item in the cart, the system does not take to checkout. The circle spins around endlessly and I'm unable to place the order. PLEASE ASSIST TO CORRECT THIS PROBLEM.

Re: QVC website does not allow me to place online orders

Kachina624 — Mon, 04 Nov 2019 18:03:15 GMT

Have you tried using a different browser? Sometimes a browser goes "wonky" and it helps to use another temporarily. You might also try rebooting your computer.

Re: QVC website does not allow me to place online orders

Kim-QVC — Mon, 04 Nov 2019 18:04:43 GMT

@BeachJasmin wrote:

This has been happening for about 3 weeks with any computer in my home. When I place the item in the cart, the system does not take to checkout. The circle spins around endlessly and I'm unable to place the order. PLEASE ASSIST TO CORRECT THIS PROBLEM.

Hi @BeachJasmin -thank you for posting to us today in our Community Customerr Care forum. I apologize that you have not been able to successfully place an order with us on the website. I was able to check your account and there is no hold or any account issues that would prevent you from ordering with us and we have not had any memo that there are website issues. We would suggest that perhaps your App or server may need to be refreshed, rebooted or reloaded to be current with any upgrades or changes that may have occurredd to cause this. ~Kim

Re: QVC website does not allow me to place online orders

tobes — Mon, 04 Nov 2019 18:14:14 GMT

@Kachina624 I have tried all the solutions you mentioned to no avail. QVC does not allow me to see videos and does not allow me to click through on their e-mails sent to me. I finally went in and discontiued the e-mail selection since it was driving me crazy. Have no problems with HSN videos.

Re: QVC website does not allow me to place online orders

tobes — Mon, 04 Nov 2019 18:15:07 GMT

@BeachJasmin the universal solution....reboot

Re: QVC website does not allow me to place online orders

Linmo — Mon, 04 Nov 2019 18:47:13 GMT

@BeachJasmin You may need to clear your cookies and cache for each browser you are using. Google 'how to clear cookies' for whichever type of computer (mac or pc) you are using and follow the instructions.

Re: QVC website does not allow me to place online orders

dulwich — Mon, 04 Nov 2019 18:50:10 GMT

I have had this problem not being able to place order online for about 4 days now. Tried everything even took iPad to repair shop to be told ‘their problem not yours’ - no help from Q at all - called in 3 times, done live chat - this happened overnight. Do not understand this at all. No problem on any other sites.

Re: QVC website does not allow me to place online orders

BlakeH — Mon, 04 Nov 2019 18:57:27 GMT

I have had the same problem several times when I was attempting to order something in the last couple of weeks. I was going to call the orders in later and never followed-up. Might be a good thing!!! . . . saves me some money since the items were definitely not things I "needed".

Re: QVC website does not allow me to place online orders

Bookgal — Tue, 05 Nov 2019 02:49:01 GMT

I also was experiencing problems with the QVC site. Nothing would load...let alone place an order. I've been using Internet Explorer as my browser....switched over to Google Chrome...no problems whatsoever!! I know how frustrating this is....Try using another browser....

Re: QVC website does not allow me to place online orders

KathyM23 — Tue, 05 Nov 2019 06:00:01 GMT

I just tried to place two orders from Denim & Co and everything goes well until I get to the "Place Order" button. It does not work! I called Customer Service and was told the standard answer. "QVC is very much aware of the problems with the website and are working diligently to resolve it. But no time frame has been given".

Well, I don't want to order by phone as I use Mr. Rebates and want my rebate for the orders.

I would like for Gary Gomen to be aware of this issue in his Midnight show. I'm sure he must be disappointed in the lack of sales but does not know why. I am not on facebook and do not want to be.

If any facebook users out there are as frustrated as I am, would you please facebook him this info. Maybe if the vendors start complaining, something will get fixed. I think QVC needs to change their IT company. They have been doing a lousy job with fixing the issues - too busy making unnecessary changes to the look of the site when it would be more prudent to make sure orders can be placed!

Re: QVC website does not allow me to place online orders

DrRx — Sun, 20 Sep 2020 08:17:09 GMT

I have the same problem and have reported it to QVC several times, however for whatever reason, they do nothing to look into it, except to tell customers to "use another browser". Come on QVC, when customers tell you that something is wrong with your website and it is something that can potentially hit your bottom line, especially now, I would think it would be in your best interest to look into it.

Re: QVC website does not allow me to place online orders

MalteseMomma — Sun, 20 Sep 2020 18:13:14 GMT

@DrRx wrote:
I have the same problem and have reported it to QVC several times, however for whatever reason, they do nothing to look into it, except to tell customers to "use another browser". Come on QVC, when customers tell you that something is wrong with your website and it is something that can potentially hit your bottom line, especially now, I would think it would be in your best interest to look into it.

@DrRx

I totally agree! ...and I would NEVER ,EVER do any changes to my computer in order to fix a QVC online problem

This site seems to be constructed by kinderguarteners ,not web designers! Everyday there seems to be a problem somewhere! imo

Re: QVC website does not allow me to place online orders

loriqvc — Sun, 20 Sep 2020 17:00:14 GMT

***Note that this thread has been bumped from a year ago...

Re: QVC website does not allow me to place online orders

MalteseMomma — Sun, 20 Sep 2020 17:07:22 GMT

@loriqvc

lol.............then nothing much has changed.................. just sayin'

Re: QVC website does not allow me to place online orders

loriqvc — Sun, 20 Sep 2020 17:09:33 GMT

@MalteseMomma - The problem stated by the OP is probably not the same issue being experienced by the latest poster since the OP was very specific; I was just trying to let people know that they might not get the best customer care on an old issue (and the moderators also sometimes archive older posts per forum guidelines).

Re: QVC website does not allow me to place online orders

Kaiti126 — Thu, 14 Apr 2022 16:09:47 GMT

I am having the same problem today. This is 2022 and I have noticed this issue has been ongoing for years! Up until 2 or 3 weeks ago, I have not head any problems ordering online at QVC.com from my PC but all of a sudden now, it won't allow me to place an order. It gives me "“Hmm, something went wrong. Try again, or contact Customer Service at 888-345-5788” or "We're sorry, but QVC.com is currently unavailable".

I have used 3 different Browsers, cleared my cache of cookies, history, etc., disabled my anti-virus program, contacted Windows & Microsoft folks for a fix and all said that it is an "encoding" issue on QVC's end.

Getting them to fix is impossible because they say no one else is reporting this issue. Am I the only one? Has anyone who had this issue in the past been able to fix on their own?

I am getting the same messages through Automated Order # AND I am also not able to access the QVC Online Chat either in any browser!

If QVC is reading this, please FIX IT!

Re: QVC website does not allow me to place online orders

Icegoddess — Thu, 14 Apr 2022 16:31:14 GMT

You might try disableing your browser's extensions. Sometimes a certain extension will interfere with some websites. I used to have the Ebates aka Rakuten extension that would automatically take you through their site to get the rebate, but found out it interfered with a site that I wanted to access through my library, so I disabled it. I also had a problem once using Craigslist due to an extension interfering. The people there were not only not helpful, but were ugly, so I never went back.