topic Re: Return until January 31, 2017 in Customer Care

Return until January 31, 2017

Mominohio — Mon, 12 Sep 2016 00:05:49 GMT

When does that start for ALL purchases?

I want to start my Christmas shopping with some linens, but haven't heard the hosts use that phrase yet, except for during Christmas in July (August) promotions.

So does anyone know what date that return policy goes into effect for all Q merchandise?

Re: Return until January 31, 2017

Sunshine Kate — Mon, 12 Sep 2016 00:10:17 GMT

I was wondering the same thing.

Re: Return until January 31, 2017

Imadickens — Mon, 12 Sep 2016 00:14:00 GMT

When you see the sets decorated for the holidays! Probably end of September, my guess!

Re: Return until January 31, 2017

GCR18 — Mon, 12 Sep 2016 00:26:16 GMT

It hasn't been announced. Last year it was Sept 28.

Re: Return until January 31, 2017

Beth-QVC — Mon, 12 Sep 2016 00:28:50 GMT

@Mominohio

The date has not been set yet but we should hear within the next week or so; if previous years are anything to go on I would say somewhere beginning the 23rd to 26th of September. Will post here when we get word.

Beth QVC

Re: Return until January 31, 2017

Jk9 — Mon, 12 Sep 2016 03:37:22 GMT

Thank you @Beth-QVC

Re: Return until January 31, 2017

CalMom — Mon, 19 Sep 2016 19:10:54 GMT

@Beth-QVC wrote:
@Mominohio
The date has not been set yet but we should hear within the next week or so; if previous years are anything to go on I would say somewhere beginning the 23rd to 26th of September. Will post here when we get word.
Beth QVC

That's interesting because I called customer service and was told it was in effect last week. I was told to tell customer service that this was a gift.

So, it would be great if this was in print somewhere.

@Beth-QVC can you answer. Thank you.

I called Customer Service and spoke to Kelsey. I asked her and she put me on hold. For some reason, I think this is something that all customer service reps should know. Well, Kelsey returns and tells me that I have until January 2017 to return gifts. I told Kelsey that is not what I asked.

I spoke with Lorenzo who is a supervisor. He said that this policy began in July as in the Christmas in July. All you have to do is call customer service and tell them this was a gift and you can return the item 30 days after you give the gift to someone if there is an issue. Lorenzo did state that he would forward this recommendation regarding the Holiday return policy..

I also mentioned that it would be great if the policy was written in black and white so there is no misunderstanding. As customers will call and ask these questions but depending upon the customer service rep you speak to and/supervisor, your experience and questions will be answered differently.

JMO.

Re: Return until January 31, 2017

Beth-QVC — Mon, 19 Sep 2016 19:11:33 GMT

@CalMom

I am sorry that someone in customer service stated the Christmas return policy was in effect. It certainly is in effect for anything purchased on the Christmas In July and August weekends. However we are still waiting on the official notification when it begins for all product purchases. I will post within this forum when I have the notification. It should be any day now...

Beth QVC

Re: Return until January 31, 2017

CalMom — Mon, 19 Sep 2016 19:34:54 GMT

@Beth-QVC wrote:
@CalMom
I am sorry that someone in customer service stated the Christmas return policy was in effect. It certainly is in effect for anything purchased on the Christmas In July and August weekends. However we are still waiting on the official notification when it begins for all product purchases. I will post within this forum when I have the notification. It should be any day now...
Beth QVC

This is absolutely ridiculous! Lorenzo, a supervisor specifically told me that the Christmas Return Policy is in Effect!

If QVC employs someone, then QVC is held liable for the information that the supervisor provides. It is even moreso ridiculous that everyone at QVC has a different answer.

Re: Return until January 31, 2017

Beth-QVC — Mon, 19 Sep 2016 21:41:22 GMT

@CalMom

If you purchased any items in September we would of course honor the Christmas return policy - just to be clear - you would have til January 31st 2017. If you have purchased I would be happy to mark those as eligible.

Beth QVC

Re: Return until January 31, 2017

CalMom — Wed, 11 Jan 2017 22:59:09 GMT

@Beth-QVC wrote:
@CalMom
If you purchased any items in September we would of course honor the Christmas return policy - just to be clear - you would have til January 31st 2017. If you have purchased I would be happy to mark those as eligible.
Beth QVC

@Beth-QVC Hi Beth, Just wanted to mention that I called to return something that I bought as a gift and was told by customer service that it was too late to return. I said, that I already discussed this with Customer Service and although I got different answers, I even got Beth from the forums to say that it could be returned but was covered under the manufacturers warranty

She transferred me to a senior representative who didn't understand why I was upset because I could indeed return the item.

Just wanted to mention that customer service has some issues and it would be great if this coverage was stated in writting and given to customer service.

Thank you!

Re: Return until January 31, 2017

Beth-QVC — Wed, 18 Jan 2017 01:55:35 GMT

@CalMom

I am sorry for the obvious hassle you had with your return....in the future if you would just email me (QVCSocialTeam@qvc.com) I would be happy to handle any issues you may have!

Beth QVC

Re: Return until January 31, 2017

CalMom — Thu, 19 Jan 2017 17:14:45 GMT

@Beth-QVC wrote:
@CalMom
I am sorry for the obvious hassle you had with your return....in the future if you would just email me (QVCSocialTeam@qvc.com) I would be happy to handle any issues you may have!
Beth QVC

Thank you Beth!