topic Consumer Bill of Rights in Customer Care

Consumer Bill of Rights

Chimsqua — Mon, 04 Nov 2019 01:03:43 GMT

Hey QVC; time for you to address your questionable shipping charges and order delays. Thank You

Re: Consumer Bill of Rights

mom2four0418 — Mon, 04 Nov 2019 01:09:48 GMT

@Chimsqua wrote:
Hey QVC; time for you to address your questionable shipping charges and order delays. Thank You

Which ones do you think they have violated?

Re: Consumer Bill of Rights

Love my grandkids — Mon, 04 Nov 2019 01:14:47 GMT

@Chimsqua Kindly enlighten us as to what you think the Q has violated. Details, please.

Can you be specific?

Re: Consumer Bill of Rights

Anonymous032819 — Mon, 04 Nov 2019 01:45:55 GMT

Oh, look. A "newbie" who just signed up today, just to complain, yet won't give specifics as to what "laws" the big, bad, evil QVC broke.

*Yawn*

I very much doubt that they'll be back.

One of those drive-by "I-Hate-QVC" posts.

Re: Consumer Bill of Rights

Chimsqua — Mon, 04 Nov 2019 02:02:00 GMT

Uhhhh No, I love QVC. What I do not like is their lack of transparency.

As already stated. Consumer Bill of Rights, articles 4-6. This pertains to me. If not you, spare me your drama. The End.

ps/ I just "joined" here upon the advice of a customer service rep, who advised me to, who would probably be fired for telling me to, but she understands the troubles.....

Re: Consumer Bill of Rights

KingstonsMom — Mon, 04 Nov 2019 02:07:49 GMT

@Chimsqua wrote:
Uhhhh No, I love QVC. What I do not like is their lack of transparency.

As already stated. Consumer Bill of Rights, articles 4-6. This pertains to me. If not you, spare me your drama. The End.

ps/ I just "joined" here upon the advice of a customer service rep, who advised me to, who would probably be fired for telling me to, but she understands the troubles.....

Speaking of sparing the drama.....take your own advice....The end.

Re: Consumer Bill of Rights

rms1954 — Mon, 04 Nov 2019 02:21:14 GMT

Oy vey. Again with the bill of rights. Write a letter to QVC cuz they aren't going to address you on the forums.

Re: Consumer Bill of Rights

qbetzforreal — Mon, 04 Nov 2019 04:39:37 GMT

Here they are:

The original four rights

The right to safety

The assertion of this right is aimed at the defense of consumers against injuries caused by products other than automobile vehicles, and implies that products should cause no harm to their users if such use is executed as prescribed. The right was further formalized in 1972 by the US federal government through the Consumer Product safety Commission (CPSC). This organization has jurisdiction over thousands of commercial products, and powers that allow it to establish performance standards and require product testing and warning labels.

The right to be informed

This right states that businesses should always provide consumers with enough appropriate information to make intelligent and informed product choices. Product information provided by a business should always be complete,truthful and also appropriate.Aiming to achieve protection against misleading information in the areas of financing, advertising, labeling, and packaging, the right to be informed is protected by several pieces of legislation passed between 1960 and 1980.

The right to choose

The right to free choice among product offerings states that consumers should have a variety of options provided by different companies from which to choose. The federal government has taken many steps to ensure the availability of a healthy environment open to competition through legislation including limits on concept ownership through patent law, prevention of monopolistic business practices through anti-trust law, and the outlaw of price cutting and gouging.

The right to be heard

This right has the ability of consumers to voice complaints and concerns about a product in order to have the issue handled efficiently and responsively. While no federal agency is tasked with the specific duty of providing a forum for this interaction between consumer and producer, certain outlets exist to aid consumers if difficulty occurs in communication with an aggrieving party. State and federal attoneys general are equipped to aid their constituents in dealing with parties who have provided a product or service in a manner unsatisfactory to the consumer in violation of an applicable law. Also, the Better Business is a national non-govermental organization whose sole agenda is to provide political lobbies and action on behalf of aggrieved consumers.

Expansion to eight rights

In 1985, the concept of consumer rights was endorsed by the United Nations which expands them to include eight basic rights.

The right to satisfaction of basic needs

This right demands that people have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water, and sanitation.

The right to redress

The right to redress provides for consumers to receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods, or unsatisfactory services. For example, a consumer should be able to go to consumer court against mobile phone companies that put hidden charges on the bill that were not previously explained, or activate ringtones without the parent/legal guardians permission.

The right to consumer education

The right to consumer education states that consumers should be able to acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.

The Right to a Healthy Environment

This is the right to live and work in a work space or home that is non-threatening to the well-being of present and future generations

Re: Consumer Bill of Rights

Spacrazy — Mon, 04 Nov 2019 05:23:24 GMT

OUCH Did you sign up here just so you can say that?

Wow, you sure told them and I’ll bet they are so scared right now.

Re: Consumer Bill of Rights

Huggy Bear — Mon, 04 Nov 2019 06:38:33 GMT

@Spacrazy wrote:
OUCH Did you sign up here just so you can say that?

Wow, you sure told them and I’ll bet they are so scared right now.

Scared? Maybe not. But I also don't want to be the lawyer giving QVC the wake-up call when an unresolved persistent issue affecting multiple customers escalates to a Class Action lawsuit.

As a customer I don't need my patience tested. QVC needs to get it's act together.

Re: Consumer Bill of Rights

Venezia — Mon, 04 Nov 2019 06:14:23 GMT

As a consumer, I am free to shop elsewhere, if I don't feel I'm getting good value or service from QVC (or any other retailer). So far, I'm doing okay.

A class-action lawsuit has to have some legal justification behind it.

@Chimsqua

And I'd think an explanation of "questionable shipping charges" is in order. Please define "questionable", as the S&H is stated explicitly for each item I've ever ordered. How is that "questionable"?

BTW, I read the Consumer Bill of Rights and there are specific references to legislation and consumer law. Nothing that you have stated violates any law mentioned, as far as I can see, so I'm not sure what you think QVC is violating?

Re: Consumer Bill of Rights

Anonymous032819 — Mon, 04 Nov 2019 10:42:10 GMT

QVC isn't violating any law.

Just because a customer isn't happy, does not mean that the business broke some law.

I guess the o/p doesn't know that QVC has a whole team of lawyers that makes sure that QVC follows all laws, and that every "I" is dotted, and every "T" is crossed.

Re: Consumer Bill of Rights

Imaoldhippie — Mon, 04 Nov 2019 13:40:29 GMT

Another newbie that thinks they know the law, yawn.

We have another newbie that is resurrecting 4 yr old threads.

Re: Consumer Bill of Rights

Warrior2022 — Mon, 04 Nov 2019 13:49:50 GMT

QVC has their own legal department to advise them.

Re: Consumer Bill of Rights

Caffeina — Mon, 04 Nov 2019 14:57:02 GMT

@Chimsqua

How is Q not being transparent? Why did you agree to their terms? As far as shipping delays, what part of the federal law are they violating?

https://www.qvc.com/content/information/general-terms-conditions.html

https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-mail-internet-or-telephone-order

Re: Consumer Bill of Rights

mom2four0418 — Mon, 04 Nov 2019 15:22:58 GMT

@Imaoldhippie wrote:
Another newbie that thinks they know the law, yawn.

We have another newbie that is resurrecting 4 yr old threads.

The mods have stated that any thread older than one year cannot be restarted. There does not seem to be a consistent enforcement of that rule.

Re: Consumer Bill of Rights

proudlyfromNJ — Mon, 04 Nov 2019 15:33:15 GMT

@mom2four0418 wrote:
@Imaoldhippie wrote:
Another newbie that thinks they know the law, yawn.

We have another newbie that is resurrecting 4 yr old threads.
The mods have stated that any thread older than one year cannot be restarted. There does not seem to be a consistent enforcement of that rule.

@mom2four0418 They would need someone to report that thread. They don’t read all these threads.

Re: Consumer Bill of Rights

Caffeina — Mon, 04 Nov 2019 17:12:14 GMT

@Huggy Bear wrote:
@Spacrazy wrote:
OUCH Did you sign up here just so you can say that?

Wow, you sure told them and I’ll bet they are so scared right now.
Scared? Maybe not. But I also don't want to be the lawyer giving QVC the wake-up call when an unresolved persistent issue affecting multiple customers escalates to a Class Action lawsuit.

As a customer I don't need my patience tested. QVC needs to get it's act together.

Another newbie answered for OP?