topic Re: The Hosts Should Address the Shipping Issues ON THE AIR in Customer Care

The Hosts Should Address the Shipping Issues ON THE AIR

Chimsqua — Mon, 04 Nov 2019 00:59:01 GMT

If the hosts can mention on the air how busy the phone line are (which they do); they should be able to address QVC'S shipping issues which would facilitate What Is Going On?!

Seriously waiting up to 3 weeks to have an item delivered is just unacceptable. Why in the world would I keep ordering from QVC when it takes this long? The answer....I will not anymore.Get it together QVC and address these issues.

There is something called a Consumer Bill of Rights Law......

Re: The Hosts Should Address the Shipping Issues ON THE AIR

January121 — Mon, 04 Nov 2019 00:44:49 GMT

@Chimsqua ... redicilious request ... you’re mixing apples & oranges 🙃

Re: The Hosts Should Address the Shipping Issues ON THE AIR

GenXmuse — Mon, 04 Nov 2019 00:50:55 GMT

@Chimsqua wrote:
If the hosts can mention on the air how busy the phone line are (which they do); they should be able to address QVC'S shipping issues which would facilitate What Is Going On?!

Seriously waiting up to 3 weeks to have an item delivered is just unacceptable. Why in the world would I keep ordering from QVC when it takes this long? The answer....I will not anymore.Get it together QVC and address these issues.

There is something called a customers bill of rights......

I agree but will they? They only care until they get your money. You shouldn't shop here like you said. It's terrible. I don't.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

rms1954 — Mon, 04 Nov 2019 00:53:03 GMT

Hope you're not serious. Never heard of customer "bill of rights." Where can I find this document?

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Chimsqua — Mon, 04 Nov 2019 00:57:44 GMT

Its called Consumer Bill of Rights; not customer, sorry

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Chimsqua — Mon, 04 Nov 2019 01:00:42 GMT

its not redicilious nor is it RIDICULOUS; just saying

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Kachina624 — Mon, 04 Nov 2019 01:07:16 GMT

With QVC's culture of corporate secrecy, that would never happen. Doubt the hosts know any more about what is going on than we do. Management is counting on disgruntled customers having short memories once things return to normal, so they just keep quiet rather than revealing shortcomings to competitors.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

RoughDraft — Mon, 04 Nov 2019 01:17:20 GMT

Two posts on the same topic. OP must really be upset, or a lawyer.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Love my grandkids — Mon, 04 Nov 2019 01:24:00 GMT

@Chimsqua Give it a rest, buttercup. You have requests on your OTHER thread on this topic for specifics.

State them or...zip it.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Pook — Mon, 04 Nov 2019 01:21:15 GMT

I order quite a lot here and I have not encountered horrible shipping issues. Tracking did have some issues but since the new order format tracking seems to have improved. Also my orders come by or before the EDD date. It's not the job of a host to address any shipping issues. With so many places to shop why keep buying here if so critical??

Re: The Hosts Should Address the Shipping Issues ON THE AIR

gunnergab — Mon, 04 Nov 2019 01:41:55 GMT

I just finished talking with customer service for the 4th time concerning my order from early October .this order was a special time offer ,but not on free shopping day , this order was done several days before then, so I am paying for shipping. I have received several emails and automated phone calls which I have kept stating that I would receive my 2 pair of summer slacks , but they would be delayed with delivery hopefully for Christmas.i again called tonight to ask if could have the address changed since I'm moving to south Florida (I am now in Pa.). Customer service was not very friendly. They said that if your order is in processin(which it wAs in since 5 minutes after placing it ) it can't be changed. They said that it can only be be sent to that address and it will be my responsibility to get it once it is delivered. With all the news about packages being taken from homes especially around the holidays and an empty home I'm not very happy. I'm just wondering if someone ordering all the things being offered for Christmas , will they receive them for Easter? I realize customer service gets many calls similar to mine and their nerves are on overtime, but being friendly and empathetic .maybe a good inservice program to be given to all QVC employees.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Chimsqua — Mon, 04 Nov 2019 01:57:25 GMT

It is not my job to educate here; however, since it has become clear that I may need to stear some precious consumers in the right direction. That being said: The Consumer Bill of Rights contain 6 basic consumer rights. Specifically I am addressing #'s 4, 5 and 6. Now its up to you to research what they are. All I know is that my consumer rights are getting close to being violated by QVC'S lack of transparency.

Perhaps this post will get QVC's attention because I am not a happy customer right now.

To those that post sarcastic comments, I will not address them. All one has to do is review these forums and you will note how many customers are upset over order delays and shipping fees. I am just stating it here because all my emails to QVC AND phone calls have done nothing.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Kachina624 — Mon, 04 Nov 2019 03:43:44 GMT

@Chimsqua. If you think the "Consumer Bill of Rights" might be effective, why don't you take yourself over to the Federal Trade Commission online and file a complaint under its provisions?

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Pook — Mon, 04 Nov 2019 09:41:34 GMT

@Chimsqua I know several people who snowbird and they file a change of address so anything coming USPS will be forwarded. They also call UPS who will hold packages and also forward them if requested.

If you think QVC is violating anything then why not address it through the Consumer bill of rights you are referencing. I know that is what I would do.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Imaoldhippie — Mon, 04 Nov 2019 10:34:22 GMT

Sigh, good grief!

Re: The Hosts Should Address the Shipping Issues ON THE AIR

jackthebear — Mon, 04 Nov 2019 11:15:28 GMT

I think the hosts have no idea about shipping delays

if they do are advised not to discuss on the air

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Caaareful Shopper — Mon, 04 Nov 2019 12:59:18 GMT

It is not the hosts' responsibility to discuss shipping/delivery issues on air. The hosts' job is to sell. If there is an impediment to the sales transaction -- i.e., the phone systems getting jammed, or the online system acting up -- then yes, they occasionally mention that on air.

Shipping & delivery belong in the Operations side of the business and can change on any given day. It is also not the same for every customer. Some here have posted horrendous shipping issues (including me). Some have posted that they have no problems at all with their items shipping.

QVC has placed their blanket "Mea Culpa" message up on their website ordering status page to alert customers about shipping delays. So, in fact, you have been warned about it.

In my opinion, the hosts/QVC will get into hot water if they go into their routine, "if you purchase today, your item is guaranteed to arrive before Christmas!" If QVC's awful shipping delays continue, that statement will be a problem even their online apology/warning will not abate.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Diva on The Q — Mon, 04 Nov 2019 12:27:39 GMT

I don't think it's the hosts responsibility. They have more than enough on their plate. Unfortunately, shipping issues have been ongoing for quite awhile now. Because of this, I take that into consideration when I make a purchase. If I really need the item right away...I go elsewhere. If time is not a factor, I place the order and not get upset if it doesn't arrive on a specific date.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

EdwinsIn — Mon, 04 Nov 2019 13:22:57 GMT

The responses in this forum blow my mind!
@Love my grandkids how dare you tell a grown woman to "zip it"! Who tf do you think you are? Any one can post anything, on as many threads as they want without being called out for it. If YOU don't want to read it again, keep it moving! Stop with the high school antics already. Some of you act as if you're on the payroll and know these hosts personally.
1) You think they're going to cater to your requests! Lol

should not be a response

2) Omg not this again

should not be a response

Some people don't live on these forums and actually have lives. So, what you read a 1000x a day, some may have only read once or, never. Give it a rest already. Try kindness or better yet go back to the old old adage, you have nothing nice to say or TYPE then don't say anything at all. You're comments are disrespectful.

Re: The Hosts Should Address the Shipping Issues ON THE AIR

Imaoldhippie — Mon, 04 Nov 2019 13:53:34 GMT

Host are to host, not customer relations.