topic Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post in Customer Care

Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Mon, 19 Sep 2016 17:09:12 GMT

@QVC-Social Mods, I've been getting intermittently - certainly not every time - I try to respond to a post the following message inside of a pink box. I do get to reply to the thread I'm trying to rply to whcn I "click here" but what's up with this message I keep getting (again not every time) in pink about moving the threads? These aren't threads that the Mods have locked or deleted - I know I am unable to respond to those.

We've moved! The page you are attempting to view is no longer available. Click here to visit the new Community!

If you have any questions about the new Community, feel free to email us at: QVCcommunity@qvc.com.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

RoughDraft — Mon, 19 Sep 2016 17:10:42 GMT

In my experience, it means a thread has been locked or deleted...no longer active.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

alliswell — Mon, 19 Sep 2016 17:45:59 GMT

@Pearlee wrote:
@QVC-Social Mods, I've been getting intermittently - certainly not every time - I try to respond to a post the following message inside of a pink box. I do get to reply to the thread I'm trying to rply to whcn I "click here" but what's up with this message I keep getting (again not every time) in pink about moving the threads? These aren't threads that the Mods have locked or deleted - I know I am unable to respond to those.

We've moved! The page you are attempting to view is no longer available. Click here to visit the new Community!
If you have any questions about the new Community, feel free to email us at: QVCcommunity@qvc.com.

Not often, but occasionally, when attempting to respond to a post, I've had that same type of "pink" message that you describe, @Pearlee . . .

I think it might be some sort of a "glitch" within the system . . . or . . . another unsolved mystery [lol].

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Mon, 19 Sep 2016 17:51:24 GMT

@RoughDraft wrote:
In my experience, it means a thread has been locked or deleted...no longer active.

@RoughDraft That isn't it, as I posted in my first post requesting the Mods to help.The threads have been open, active threads. So you probably haven't experienced exactly what I'm describing.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

luv-the-Q — Mon, 19 Sep 2016 17:51:25 GMT

I also get that sometimes, but not just when I am trying to reply. I've gotten it when I try to go to a certain category on the forum list.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Mon, 19 Sep 2016 17:52:12 GMT

@alliswell wrote:
@Pearlee wrote:
@QVC-Social Mods, I've been getting intermittently - certainly not every time - I try to respond to a post the following message inside of a pink box. I do get to reply to the thread I'm trying to rply to whcn I "click here" but what's up with this message I keep getting (again not every time) in pink about moving the threads? These aren't threads that the Mods have locked or deleted - I know I am unable to respond to those.

We've moved! The page you are attempting to view is no longer available. Click here to visit the new Community!
If you have any questions about the new Community, feel free to email us at: QVCcommunity@qvc.com.

Not often, but occasionally, when attempting to respond to a post, I've had that same type of "pink" message that you describe, @Pearlee . . .
I think it might be some sort of a "glitch" within the system . . . or . . . another unsolved mystery [lol].

@alliswell I'm thinking it's a glitch too, which is one reason I'm contacting the Mods about it.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Mon, 19 Sep 2016 18:05:52 GMT

Mods, and now I just tried to "heart" a post on a thread that is still open (thread below) and I got the following message in pink also:

Message Not Found

The message you are trying to access is not available.

The thread (which people have posted on since I tried to heart the post so it's still open - at least at the time I'm writing this post): That is the kind of message I get usually when a thread is locked or deleted but this thread is still open at the time I'm posting.

http://community.qvc.com/t5/TV-and-Movies/CBS-Sunday-Monday-quot-The-Case-of-JonBenet-quot/td-p/3136461/page/18

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Mon, 19 Sep 2016 18:54:34 GMT

And again. I just clicked on the Community Care link and got this message in a pink box:

We've moved! The page you are attempting to view is no longer available. Click here to visit the new Community!

If you have any questions about the new Community, feel free to email us at: QVCcommunity@qvc.com.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Mz iMac — Mon, 19 Sep 2016 19:33:25 GMT

@Pearlee

Just saw that your post is 2 hrs old & to date, no mod has responded. Unusual for tech issues.

Are you using a comp or mobile device when you get those errors?

Which iOS or OS are you using?

Which browser & version?

Have you tried restarting your device, browser and/or comp?

The above info is what the mods need to report your concerns to their IT department.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Melania — Mon, 19 Sep 2016 19:48:42 GMT

@Mz iMac wrote:
@Pearlee

Just saw that your post is 2 hrs old & to date, no mod has responded. Unusual for tech issues.

Are you using a comp or mobile device when you get those errors?

Which iOS or OS are you using?

Which browser & version?

Have you tried restarting your device, browser and/or comp?

The above info is what the mods need to report your concerns to their IT department.

This site has been wonky but it looks the OP has been able to post this thread which is puzzling.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Mon, 19 Sep 2016 21:14:33 GMT

I have no idea why that's puzzling to you @Melania but go ahead and be puzzled.

I stated in my first post that when I click on where it says to click, it lets me post. I also specified that the wonkiness is when I'm replying to posts, not starting a new thread. So again, puzzle away.

@Mz iMac Desktop only which is the only internet/computer I own. Google Chrome.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Beth-QVC — Mon, 19 Sep 2016 21:23:46 GMT

@Pearlee

Sorry about the delay in our response - we have been moving, locking and unlocking a large of threads over the last couple of days due to an increase in bumping old threads. I wonder if you are catching threads in the middle of that movement but I will certainly pass this to IT to check out. Thanks for your patience...

Beth QVC

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Mon, 19 Sep 2016 21:38:39 GMT

@Beth-QVC wrote:
@Pearlee
Sorry about the delay in our response - we have been moving, locking and unlocking a large of threads over the last couple of days due to an increase in bumping old threads. I wonder if you are catching threads in the middle of that movement but I will certainly pass this to IT to check out. Thanks for your patience...
Beth QVC

@Beth-QVC Thank you for your reply, and I was not impatient for a response; just documenting for the Mods what was happening as it happened. What you say is possible, but to my knowledge I have not posted on any of the moved threads. I've been posting pretty much solely today (as far as I can recall) on the couple of different JonBenet threads, a random movie thread, and today's LOGO thread. I don't think there's been any movement on those, unless moving other threads around could have affected my posts. It has been only intermittent and not every time I've posted so you could be right.. Thanks again for your reply.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Eva-QVC — Tue, 20 Sep 2016 13:40:21 GMT

@Pearlee wrote:

@Beth-QVC wrote:

@Pearlee

Sorry about the delay in our response - we have been moving, locking and unlocking a large of threads over the last couple of days due to an increase in bumping old threads. I wonder if you are catching threads in the middle of that movement but I will certainly pass this to IT to check out. Thanks for your patience...

Beth QVC

@Beth-QVC Thank you for your reply, and I was not impatient for a response; just documenting for the Mods what was happening as it happened. What you say is possible, but to my knowledge I have not posted on any of the moved threads. I've been posting pretty much solely today (as far as I can recall) on the couple of different JonBenet threads, a random movie thread, and today's LOGO thread. I don't think there's been any movement on those, unless moving other threads around could have affected my posts. It has been only intermittent and not every time I've posted so you could be right.. Thanks again for your reply.

Hi @Pearlee - since there has been a lot of movement with threads, can you confirm if you are still having this issue today?

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Tue, 20 Sep 2016 14:01:52 GMT

@Eva-QVC wrote:
@Pearlee wrote:
@Beth-QVC wrote:
@Pearlee
Sorry about the delay in our response - we have been moving, locking and unlocking a large of threads over the last couple of days due to an increase in bumping old threads. I wonder if you are catching threads in the middle of that movement but I will certainly pass this to IT to check out. Thanks for your patience...
Beth QVC
@Beth-QVC Thank you for your reply, and I was not impatient for a response; just documenting for the Mods what was happening as it happened. What you say is possible, but to my knowledge I have not posted on any of the moved threads. I've been posting pretty much solely today (as far as I can recall) on the couple of different JonBenet threads, a random movie thread, and today's LOGO thread. I don't think there's been any movement on those, unless moving other threads around could have affected my posts. It has been only intermittent and not every time I've posted so you could be right.. Thanks again for your reply.

Hi @Pearlee - since there has been a lot of movement with threads, can you confirm if you are still having this issue today?

@Eva-QVC I just got here for today but I'll check back in after opening some threads to let you know. Before I went to bed last night, which was quite late - after midnight ET, my biggest problem was with Community Chat - I got that funky message in pink every time I opened that which redirected me becasue it said Community Chat had moved. But I'll check back in after navigating the board for a while this morning. Thanks for asking...I'll bet back.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Pearlee — Tue, 20 Sep 2016 14:53:02 GMT

@Eva-QVC So far so good today! The board seems fine! Thanks for asking.

Re: Mods! Help! Weird Message I'm Getting When I Try To Respong To A Post

Eva-QVC — Tue, 20 Sep 2016 15:33:59 GMT

@Pearlee wrote:

@Eva-QVC So far so good today! The board seems fine! Thanks for asking.

That's good news @Pearlee! Happy posting!