topic Re: Can Only Place Orders On The App???? in Customer Care

Can Only Place Orders On The App????

BornToShop — Fri, 01 Nov 2019 15:01:04 GMT

I placed 2 orders yesterday & this morning; when it gets to the point to hit the place your order, it will not submit. However, when reordering on the App, it goes through? What's up with that?!?

Re: Can Only Place Orders On The App????

Mz iMac — Fri, 01 Nov 2019 15:40:21 GMT

No. Phoning in your orders always works.

Re: Can Only Place Orders On The App????

dulwich — Fri, 01 Nov 2019 15:50:42 GMT

@BornToShop Same thing happening to me can enter everything online but when it comes to ‘place order’ just will not go through - how did you manage to order - can phone I guess but need this online to work.

Mods any ideas please.

Re: Can Only Place Orders On The App????

BornToShop — Fri, 01 Nov 2019 23:25:58 GMT

@dulwich wrote:
@BornToShop Same thing happening to me can enter everything online but when it comes to ‘place order’ just will not go through - how did you manage to order - can phone I guess but need this online to work.

Mods any ideas please.

@dulwich, I used the app which I do not like to use. There isn't anything I will be ordering right now but if/when I do & this issue isn't resolved, I will be raising H E double hockey sticks regarding this, lol.

Re: Can Only Place Orders On The App????

dulwich — Fri, 01 Nov 2019 23:29:11 GMT

@BornToShop You can see my other thread on community chat re this problem - been thro it all still does not work. Going to use phone now if I decide I want to order as no-one at Q appears to be able to help. Pathetic!

Re: Can Only Place Orders On The App????

BornToShop — Fri, 01 Nov 2019 23:48:07 GMT

@dulwich I don't feel I have to be inconvenienced by using the phone or their app. Trust me, I am an excellent customer for 20+ years & it is beyond me why one of the most important aspects of ordering would be the effortless submit button?!?! My beef is why did this change?

Re: Can Only Place Orders On The App????

dulwich — Sat, 02 Nov 2019 01:29:50 GMT

@BornToShop I totally agree and feel the same having been a customer for many years - this only happened today why? maybe it will rectify itself as there sure is no help coming from Q.

Re: Can Only Place Orders On The App????

Beth-QVC — Sat, 02 Nov 2019 01:40:24 GMT

@dulwich

I am sorry that you have had no replies; however I sent you an email at 7:40pm this evening.

Beth QVC

Re: Can Only Place Orders On The App????

dulwich — Sat, 02 Nov 2019 03:37:57 GMT

@Beth-QVC Thank you for sending me e mail but since our power outages my e Mail not working hopefully fixed on Monday - not having much luck am I. Never mind if I need to order I can use phone and maybe get your e Mail help next week. Many thanx.

Re: Can Only Place Orders On The App????

Beth-QVC — Sat, 02 Nov 2019 03:42:58 GMT

@dulwich

Stay safe!

Beth QVC

Re: Can Only Place Orders On The App????

BornToShop — Mon, 04 Nov 2019 14:20:38 GMT

@Beth-QVC It's now been 3 days that I cannot place orders or access my wish list from the main web site. I have to go to the app which I prefer not to do. I have to now toggle back & forth which is not a user friendly event for me. Any insight as to when this will get fixed? TIA!

Re: Can Only Place Orders On The App????

riley1 — Mon, 04 Nov 2019 14:48:47 GMT

I placed an order last night and had no problems.

Re: Can Only Place Orders On The App????

Montana — Mon, 04 Nov 2019 15:07:10 GMT

I placed an order 11/2 with no problems. I never use the app.

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