topic Re: TOO SLOW IN PROCESSING AGAIN in Customer Care

TOO SLOW IN PROCESSING AGAIN

Chatyone 2 — Wed, 30 Oct 2019 16:52:10 GMT

I placed three orders on the 26th, all three still processing.. They sent me an email today stating that one of the items should deliver on Nov 8th??What the heck is going on there.. I am sorry but 13 days is much too long to receive something .. not happy

Re: TOO SLOW IN PROCESSING AGAIN

pretty pitty — Wed, 30 Oct 2019 16:54:46 GMT

My order has been in process since the 22nd with an estimated delivery date of Nov. 6. Unbelievable what is happening to the Q.

Re: TOO SLOW IN PROCESSING AGAIN

Anonymous — Wed, 30 Oct 2019 16:58:29 GMT

I am sorry @Chatyone 2 for the delay, We are experiencing some delays in shipping.

Re: TOO SLOW IN PROCESSING AGAIN

Magny — Wed, 30 Oct 2019 17:12:46 GMT

It’s not only Q. The PO in NYC has had a package - the Cuddl Duds TSV jacket from about 10 days ago- for 5 days, with no sign of movement, as well as a return from about the same time. Hope I get things before Thanksgiving.

The new account page doesn’t offer a way to track a return, or if it does, I can’t find it.

Re: TOO SLOW IN PROCESSING AGAIN

Puppy Lips — Wed, 30 Oct 2019 17:14:20 GMT

I ordered something on Oct. 26 that was "in process". Now it is "on backorder". How does that happen? Did QVC have it or not? Did it fall off the truck between warehouses? This is something that I really kinda need too.

Re: TOO SLOW IN PROCESSING AGAIN

Anonymous — Wed, 30 Oct 2019 17:15:17 GMT

Hi @Magny I am so sorry, if you send your order information to QVCSocialTeam@qvc.com we will be happy to look into this for you.

Re: TOO SLOW IN PROCESSING AGAIN

KailaS — Wed, 30 Oct 2019 17:27:34 GMT

@Puppy Lips wrote:
I ordered something on Oct. 26 that was "in process". Now it is "on backorder". How does that happen? Did QVC have it or not? Did it fall off the truck between warehouses? This is something that I really kinda need too.

I understand your frustration. I ordered an "As is" item a few days ago that went from "in process" to "Backorder."( I never knew that as is items could be backordered. ) Then I received an email saying that the item is delayed. I am confused. I do not need the item right away, so I can wait, but the situation seems to be getting worse. On a positive note: a delayed item for which I received an email the other day has arrived. 😃

Re: TOO SLOW IN PROCESSING AGAIN

Chatyone 2 — Wed, 30 Oct 2019 17:35:22 GMT

Thank you for your response but this has been going on for quite sometime now.. they need to fix the problem

Re: TOO SLOW IN PROCESSING AGAIN

OR Director — Wed, 30 Oct 2019 17:53:21 GMT

I received a robo call from QVC today regarding the slow shipment of items ordered during fashion clearance. It said they would be delivered by November 4th I think. Only ordered a couple of things- am going to see if I can cancel. The slow shipping needs to be corrected-especially since the customer is paying for it.

Re: TOO SLOW IN PROCESSING AGAIN

tilly1121 — Wed, 30 Oct 2019 19:32:04 GMT

It seems every time I order - there is a delay in shipping & processing - I tried to cancel this order & now they are saying it should ship today that they are having problems in their warehouse. This seems to be an ongoing problem with QVC. They are refusing to cancel order - Why?!!!

Re: TOO SLOW IN PROCESSING AGAIN

Nataliesgramma — Wed, 30 Oct 2019 22:13:37 GMT

Boy.....the boards will be filled with how QVC "ruined Christmas" for me.... if they don't get this fixed soon....LOL

Seriously, they willl have a real mess if this shipping issue isn't fixed soon

Re: TOO SLOW IN PROCESSING AGAIN

Foxxee — Wed, 30 Oct 2019 23:59:45 GMT

You're not alone. Last two orders...one in process 6 days, shipping 2 days.

Second I'm waiting on, ordered on the 25th, just shipped today 10/30. EDD 10/31. No way I'll receive it tomorrow.

Re: TOO SLOW IN PROCESSING AGAIN

Buffalogal47 — Thu, 31 Oct 2019 00:18:12 GMT

@Anonymous I know you weren't replying to me, but since you are a moderator, maybe you can answer this: it's not enough to apologize for the unreasonable delays in processing orders. What's worse than the delays themselves are the lack of a coherent explanation from you as to why this is occurring. If the problem is that you are shorthanded, hire more people to process the orders. If these delays continue, your company is going to have a very poor holiday season. Please post a coherent explanation for the delays, not just a "We're sorry", and announce it on air also. Thank you.

Re: TOO SLOW IN PROCESSING AGAIN

Carol K J — Thu, 31 Oct 2019 03:14:03 GMT

Ordered 10/20. EDD was 10/31. Still in process . Obviously won't be delivered tomorrow. Contacted customer service on 10/29 and 10/30. Both times, CS said item would ship " tomorrow". Nope. Didn't happen. Still in process, No option to cance!. Why does anyone do business with this Company?

Re: TOO SLOW IN PROCESSING AGAIN

Huggy Bear — Sun, 03 Nov 2019 13:05:48 GMT

@Buffalogal47 wrote:
@Anonymous I know you weren't replying to me, but since you are a moderator, maybe you can answer this: it's not enough to apologize for the unreasonable delays in processing orders. What's worse than the delays themselves are the lack of a coherent explanation from you as to why this is occurring. If the problem is that you are shorthanded, hire more people to process the orders. If these delays continue, your company is going to have a very poor holiday season. Please post a coherent explanation for the delays, not just a "We're sorry", and announce it on air also. Thank you.

^^^ This.

QVC's lack of transparency regarding the problem SCREAMS a very serious logistical and/or quality of service failure that the company needs to address ASAP.

As a first-time QVC consumer, you can imagine my disappointment when my order placed on Oct 8 still is yet to arrive after TWICE being promised a delivery date that has since elapsed. Way to make a great first impression!!!

Worse, I am greeted here by consumers masquerading as QVC support, only to have the actual moderators delete my thread where I go into detail concerning my less-than-spectacular purchasing experience and customer service nightmare.

It is beyond belief that a company is allowed to operate like this.

Re: TOO SLOW IN PROCESSING AGAIN

Chatyone 2 — Sun, 03 Nov 2019 14:51:39 GMT

i am having the same problem .. this is the 8th day in processing my order. they are saying should deliver by the 8th of Nov.. What is the problem.. why does it take 8 days to keep in processing .. I am fed up.. I can find some where else to shop.. I am not loving the programming either.. all night long the TSV seems to just be a repeat of the first hour of the TSV.. .I am not a happy customer.

Re: TOO SLOW IN PROCESSING AGAIN

LilyMom — Sun, 03 Nov 2019 18:15:00 GMT

I placed an order for 6 items on Oct. 23rd. One item was shipped on Nov 1st. No EDD given now. The other 5 are still in process with an EDD of Nov 6. I'm not counting on that to happen. No changes can be made. At $3.50 shipping for EACH item, multiple items ad up ($21 total!). It should arrive in 3 or 4 days for that much in shipping charges. I also don't understand why we don't get a break on shipping for multiple items in same order. Especially when it sometimes takes more than 2 weeks to get it. Shipping is slow but they are quick to charge my card. How about waiting to charge my card when it ships if it's going to take that long??!! I think I'm done with QVC.

Re: TOO SLOW IN PROCESSING AGAIN

Chimsqua — Sun, 03 Nov 2019 21:02:45 GMT

Ditto. I am getting really ****** off here. From the time of placing an order to recieveing an order should not take 3 weeks.

Re: TOO SLOW IN PROCESSING AGAIN

AlcottWilder — Sun, 03 Nov 2019 23:28:38 GMT

@Magny you should call UPS about your cuddle duds order - I had the same thing happen a few days ago and UPS informed me that the package was lost. I was mad because they were never going to tell me, I just happened to call them when I saw it was in the same place for over a week. QVC immediately refunded my purchase. But unfortunately the item I wanted was no longer available. Good luck with your purchase - I hope your item is not lost.

Re: TOO SLOW IN PROCESSING AGAIN

SeaMaiden — Mon, 04 Nov 2019 00:01:09 GMT

I just placed an order on Macy’s website this morning....a Sunday. I received my ship notification and tracking this afternoon.... if Macy’s can deliver....QVC should be able to.

I think it is just time to say enough with the bad service on QVC....and order elsewhere. Plenty of other businesses that would love your money and will give you good service. Plus COUPONS😍😍😍😍😍

And their website WORKS