topic Re: Ineffective Tracking Page in Customer Care

Ineffective Tracking Page

MaryLamb — Sat, 26 Oct 2019 17:17:36 GMT

When I go to my “Your Order Has Been Shipped” email, and click on “Track Your Shipment,” this is the page that comes up:

I don’t need to see that my package is “ON ITS WAY.” I know it’s on its way, because I received a shipping email. What I need to see when I click on “Track Your Shipment” is what city it is in, and how close it is to reaching my front door. Yes, I can click on “Tracking Details” except A) You’re creating an unnecessary, annoying, extra step to what should be a simple process, and B) Every time I get to the above screen and go to click on “Tracking Details,” the screen on my iPad jumps up, and I end up clicking on “Return to Your Order,” because that option is too close in proximity to the “Tracking Details” option. Please stop creating extra steps for your customers to get to where they are trying to go. You should be simplifying, not complicating the shopping process.

Re: Ineffect

kitcat51 — Sat, 26 Oct 2019 17:27:39 GMT

My tracking hasn't changed, I can still see all the details...I know others are having the same problem too so hope it gets fixed soon @MaryLamb.

Re: Ineffective Tracking Page

Mz iMac — Sat, 26 Oct 2019 17:30:17 GMT

To save all those "steps" you mention, download a tracking app. Then all you have to do is enter the tracking # from Q's site to the tracking app.

The tracking apps are very detailed. The apps "alert" you when your package is "on the move" which you can watch on the apps interactive map.

Re: Ineffective Tracking Page

SouthernBee — Sat, 26 Oct 2019 17:51:09 GMT

@MaryLamb : One of my packages is in transit but has been in Atlanta since 10/23/19 with no other information. Southern Bee

Re: Ineffective Tracking Page

Kachina624 — Sat, 26 Oct 2019 20:15:36 GMT

I don't understand the problem. As pkges move the tracking is updated. Right now it a weekend. UPS doesnt work weekends so it will most likely sit at a terminal until sometime Monday at which time it'll be loaded and will continue its journey. I find the tracking to be quite adequate but it does help to know a bit about the trucking industry. Once in awhile, an item will get bogged down for a few days; only UPS scheduling knows why.

Re: Ineffective Tracking Page

MaryLamb — Sat, 26 Oct 2019 20:20:35 GMT

@Kachina624 wrote:
I don't understand the problem. As pkges move the tracking is updated. Right now it a weekend. UPS doesnt work weekends so it will most likely sit at a terminal until sometime Monday at which time it'll be loaded and will continue its journey. I find the tracking to be quite adequate but it does help to know a bit about the trucking industry. Once in awhile, an item will get bogged down for a few days; only UPS scheduling knows why.

@Kachina624 If you’re unable to understand the problem as clearly as I’ve explained it, then you have much bigger problems than worrying about when your packages are arriving.

Re: Ineffective Tracking Page

Kachina624 — Sun, 27 Oct 2019 00:51:27 GMT

@MaryLamb wrote:
@Kachina624 wrote:
I don't understand the problem. As pkges move the tracking is updated. Right now it a weekend. UPS doesnt work weekends so it will most likely sit at a terminal until sometime Monday at which time it'll be loaded and will continue its journey. I find the tracking to be quite adequate but it does help to know a bit about the trucking industry. Once in awhile, an item will get bogged down for a few days; only UPS scheduling knows why.
@Kachina624 If you’re unable to understand the problem as clearly as I’ve explained it, then you have much bigger problems than worrying about when your packages are arriving.

@MaryLamb. You mean your explanation thst consisted of several blacked out blobs on a screen shot? Sorry, but that told me nothing.

Re: Ineffective Tracking Page

MaryLamb — Sun, 27 Oct 2019 00:56:52 GMT

@Kachina624 wrote:

@MaryLamb wrote:
@Kachina624 wrote:
I don't understand the problem. As pkges move the tracking is updated. Right now it a weekend. UPS doesnt work weekends so it will most likely sit at a terminal until sometime Monday at which time it'll be loaded and will continue its journey. I find the tracking to be quite adequate but it does help to know a bit about the trucking industry. Once in awhile, an item will get bogged down for a few days; only UPS scheduling knows why.
@Kachina624 If you’re unable to understand the problem as clearly as I’ve explained it, then you have much bigger problems than worrying about when your packages are arriving.

@MaryLamb. You mean your explanation thst consisted of several blacked out blobs on a screen shot? Sorry, but that told me nothing.

@Kachina624 It’s okay. I know you don’t understand. We all know.

Re: Ineffective Tracking Page

Desertdi — Sun, 27 Oct 2019 06:29:19 GMT

Last week, I ordered an ODO Vac..........and have received it. However, it has NEVER.....not the order......not tracking......not anything...........showed up on "my account".

Re: Ineffective Tracking Page

SouthernBee — Sun, 27 Oct 2019 11:30:53 GMT

@Mz iMac : I checked the tracking app. They have a fee for this service. Is this a one time fee or monthly? Some of the apps had great reviews and others had mixed reviews. The app will it track for all delivery services: USPS, UPS, FEDEX? I have never paid for any apps. Thank you. Southern Bee

Re: Ineffective Tracking Page

DAD — Sun, 27 Oct 2019 11:39:37 GMT

That's great if you have a tracking # mine disappeared yesterday & no status was the only message I got before. I have contacted CS & I hope they can do something!

Re: Ineffective Tracking Page

DAD — Sun, 27 Oct 2019 11:45:16 GMT

Apparently someone doesn't get a lot of things! When your tracking # is removed from your order status you can't track it! Returns go to USPS & are handed off to an independent carrier & the tracking # changes. It's very frustrating to customers. Until they changed the order status page I've never had a problem.

Re: Ineffective Tracking Page

Mz iMac — Sun, 27 Oct 2019 17:58:10 GMT

@SouthernBee

"The app will it track for all delivery services: USPS, UPS, FEDEX?"

Yes. And even some you've never heard of!

Also tracks packages if originating from overseas.

"I have never paid for any apps."

Neither do I. Great minds think alike.

Most have "trial" versions which you can still use the "full" features (honor system). You only pay (no more than $5) if you like the app. Otherwise, keep using it for free!

The app I use is called "Deliveries." Been using it for about 6 months (free). Someone here highly recommended it. Sorry I no longer remember the OP name.

I downloaded the app from the App Store. I downloaded a backup app directly from the developers site. The app works great! Never an issue. Will soon delete the "backup."

In your search engine use the keywords "Free tracking apps."

If you have a Mac, search the App Store and/or use search engine keywords "Free tracking apps for Mac."

HTH

Re: Ineffective Tracking Page

Sage04 — Mon, 28 Oct 2019 00:48:45 GMT

@MaryLamb, if you look to the left under your name and address and tracking number you will see something that says TRACKING DETAILS. Click on that, ans it gives you the information.

It´s just above RETURN TO ORDER.

Re: Ineffective Tracking Page

MaryLamb — Mon, 28 Oct 2019 01:04:41 GMT

@Sage04 wrote:
@MaryLamb, if you look to the left under your name and address and tracking number you will see something that says TRACKING DETAILS. Click on that, ans it gives you the information.

It´s just above RETURN TO ORDER.

@Mz iMac Yes, I know that. My point was that when I click on "track my order" in my email, it takes me to the page pictured, not the page with tracking details. I'm saying the page pictures is superfluous. It should take me immediately to tracking details when I I click on "track my order" in my email.

Re: Ineffective Tracking Page

SouthernBee — Mon, 28 Oct 2019 01:43:23 GMT

@Mz iMac : Thank you for the information and help. Southern Bee

Re: Ineffective Tracking Page

Mz iMac — Mon, 28 Oct 2019 01:53:39 GMT

@MaryLamb You got me mixed up.

@MaryLamb wrote:
@Sage04 wrote:
@MaryLamb, if you look to the left under your name and address and tracking number you will see something that says TRACKING DETAILS. Click on that, ans it gives you the information.

It´s just above RETURN TO ORDER.
@Mz iMac Yes, I know that. My point was that when I click on "track my order" in my email, it takes me to the page pictured, not the page with tracking details. I'm saying the page pictures is superfluous. It should take me immediately to tracking details when I I click on "track my order" in my email.

Re: Ineffective Tracking Page

Sage04 — Mon, 28 Oct 2019 02:02:17 GMT

@MaryLamb, I´ve never checked my email that´s associated to QVC. I always check the QVC website.

Anyway I just checked my email, and was able to track a package tha´s due on Tuesday.

Now I have to go and delete all the unread emails from the Q.

Re: Ineffective Tracking Page

loriqvc — Mon, 28 Oct 2019 04:42:17 GMT

@SouthernBee - If you're interested in getting proactive tracking notifications and access to the most recently updated tracking details anytime, anywhere, and directly from the source, here are links to sign up for free services from the major couriers:

USPS

https://informeddelivery.usps.com/box/pages/intro/start.action

UPS

https://www.ups.com/us/en/services/tracking/mychoice.page

FedEx

https://www.fedex.com/apps/fdmenrollment/

Re: Ineffective Tracking Page

DAD — Mon, 28 Oct 2019 10:33:40 GMT

That's all well & good but I have a return in the system & there is no tracking # on an expensive return! Nothing! I have ups my choice so if I have a number I can track shipents to me.