topic Re: Tracking not available on return in Customer Care

Tracking not available on return

DAD — Wed, 23 Oct 2019 23:54:09 GMT

Your system gave me a tracking # for an item I'm returning & it won't show me the tracking # again. Is this a glitch in your system?

Re: Tracking not available on return

Barbara-QVC — Wed, 23 Oct 2019 23:58:51 GMT

Hi @DAD

Please email the order information to us at QVCSocialTeam@qvc.com and we would be happy to check on this for you.

Barb

Customer Care

Re: Tracking not available on return

DAD — Thu, 24 Oct 2019 10:03:31 GMT

Your website won't let me email you the information. Going to try my hotmail account. I have never had a problem like this before. I have 5 items all on one packing slip & it has divided them into seperate orders! I sent an email & hope you receive it. Thank you!

Re: Tracking not available on return

jackthebear — Thu, 24 Oct 2019 10:05:27 GMT

I check the "confirm receipt of package" option on the paper they give us.

I always get an email that the box has been received,

but there is no tracking on the process,

Re: Tracking not available on return

2blonde — Thu, 24 Oct 2019 14:46:28 GMT

I'm not sure about QVC because I haven't returned anything to them in a very long while, but I recently returned a defective item to ShopHQ. If you use the PP return label, you have to write down the tracking number on it before you send it back. I have in the past used that number to track my return through the postal system. I don't have a QVC return label in front of me right now, but I think it's the same.

Re: Tracking not available on return

loriqvc — Thu, 24 Oct 2019 16:17:12 GMT

Moderators, this is definitely an issue that needs to be checked—ever since the rollout of the new Order Status page, I also cannot accurately track my returns. For the past few days, when I clicked the Track Your Return link, it showed the return as "Completed," even though that is unlikely to be true when the packages were just barely dropped off (and no credits have been posted to my account). When trying to click that link today, an error message pops up saying, "Hmm, something went wrong. Try again, or contact Customer Service at 888-345-5788." (Trying again only generates the same message.)

Fortunately, I record the full tracking numbers before returning items since the system has never been extremely reliable, which enables me to check progress through the Newgistics site, but this is definitely an error that warrants investigation and remediation. Thanks in advance for your help.

Re: Tracking not available on return

DAD — Mon, 28 Oct 2019 10:52:06 GMT

It is still not a real tracking #! But they are not the real tracking #. The one time I didn't write it down & used USPS pickup because I couldn't get to the PO. I have a confirmation from USPS & I saw them pick it up! You can't track it either!! I've emailed you 3 times. I have never had a problem until your system changed. I have the new order status page & I hate it!

Re: Tracking not available on return

DAD — Fri, 25 Oct 2019 13:40:48 GMT

Day four for me & still can not track! I really wish QVC would stop fixing things that aren't broke! It's going to go broke. Others having similar issues!

Re: Tracking not available on return

DAD — Fri, 25 Oct 2019 13:46:22 GMT

Day 4 & I still can't track my return. The tracking # says complete so just give me the refund or fix the system! Problem is it's not the real tracking #. You know it! All my usps returns start with 9202 to QVC. I checked on recent returns that I wrote the #'s down for & they have also changed to a completely different #. I'm not the only one!

Re: Tracking not available on return

orchidae — Fri, 25 Oct 2019 16:23:14 GMT

I returned an item 6 days ago at the Post Office and got a receipt. When I click on QVC return tracking it says "Status Unavailable". Their system is going from bad to worse. First super slow refunds, now this!

Re: Tracking not available on return

loriqvc — Fri, 25 Oct 2019 17:00:15 GMT

@DAD - Return tracking is still not working for me on the QVC website, either. But in case it is helpful, QVC has always used a different style of code through its returns processor, Newgistics; what you've started noticing is not new. The return tracking numbers typically begin with a seven and are longer than and different from the USPS numbers because the USPS is only a hub to connect with Newgistics agents. A USPS number is required for the USPS to accept the package, but once it is picked up by Newgistics, tracking is only available in the Newgistics system because the USPS is not handling further delivery steps.

Here's a link you can use for tracking your package after the agent picks it up (note that it usually takes about 48 hours for a QVC package to register in the system):
http://tracking.smartlabel.com

Re: Tracking not available on return

DAD — Fri, 25 Oct 2019 22:58:09 GMT

No luck! I do want to thank you. A week & 1/2 ago I mailed two defective items back & I was able to check them, even if they didn't move for awhile. I know they get transferred to an agent. I will just have to hope they show up, but that could be a few weeks before I know. I'm not happy about it. It is what it is. I hate their whole new checkout & order status. The computer has just totally knocked me off the system in the middle of orders. Then the access denied or just going in circles while it "thinks". Just not dependable anymore.

Re: Tracking not available on return

DAD — Sun, 27 Oct 2019 16:55:29 GMT

This problem keeps getting worse! Now the # that was showing when I tried to track my return is gone! It was there a few hours ago! Please help! I don't understand why that is now gone too!!!!!!!!!!! I used your return label & I have no way to find the tracking # now.

Re: Tracking not available on return

DAD — Mon, 28 Oct 2019 10:50:35 GMT

I still don't have tracking for my Belle leather & sudede jacket & four pair of 18T jeggings from Belle. I have sent emails four times now. They were all one order in the same box & I used your return label. I did try to print a return label & soon realized the tracking # was not the same. That was after I had already mailed it back on Oct. 22nd. The order was placed on Oct. 7th. I am worried it is lost. Customer service had a # & so did I but it has disappeared when I hit the track your return option. This is an expensive order! Before I returned it I called customer service as to why I was returning it.Thank you! Please let me know if you have a tracking #. After 6 days it should be showing up. I don't understand why my tracking # disappeared! It also has two different order #'s but everything came on one receipt.

Re: Tracking not available on return

DAD — Mon, 28 Oct 2019 14:52:33 GMT

I need a tracking #. It disappeared on Friday late in the day. It was there & two hours later gone!!!! I want these credited to my card I used to place the order. I believe my Q card for first payment & it may have gone to my other credit card if another installment was due. I do not want a qvc credit to be used later.

Re: Tracking not available on return

NickNack — Mon, 28 Oct 2019 12:19:32 GMT

@DAD I completely understand your frustration with QVC. I've noticed from your posts that you've had problems with QVC orders and returns for weeks. I'm very surprised that you're still ordering from them. Do you check other places for the same item before you order? Amazon has almost everything that QVC does for less money and free fast shipping.

Re: Tracking not available on return

DAD — Mon, 28 Oct 2019 14:51:19 GMT

My return was an order I placed almost a month ago now. I am not continuing to order anything that may have to be returned. I live in a small rural town & QVC carries tall clothing. Due to needing tall & having two 96 year old parents failing I have depended on QVC & other sites. My Mom & I have changed sizes so I needed some clothes & so did she. It has been since July or August that I receivied some items that were the same size, different color & one fit the other did not. They handled it to my satisfaction & CS was very nice. I just don't understand why there is no tracking # at all in the system. My order status page changed about 2 weeks ago & nothing seems the same. Other's are suddenly having tracking issues also. My main concern is no # at all! I have never had that happen. I guess I will just have to wait. I do want them to know there's a problem though. I get slow to process, I knew when I sent it back. I tried a new designer & had to figure out that the clothes run big. Now I know.

Re: Tracking not available on return

Pecky — Mon, 28 Oct 2019 19:46:20 GMT

@DAD wrote:
My return was an order I placed almost a month ago now. I am not continuing to order anything that may have to be returned. I live in a small rural town & QVC carries tall clothing. Due to needing tall & having two 96 year old parents failing I have depended on QVC & other sites. My Mom & I have changed sizes so I needed some clothes & so did she. It has been since July or August that I receivied some items that were the same size, different color & one fit the other did not. They handled it to my satisfaction & CS was very nice. I just don't understand why there is no tracking # at all in the system. My order status page changed about 2 weeks ago & nothing seems the same. Other's are suddenly having tracking issues also. My main concern is no # at all! I have never had that happen. I guess I will just have to wait. I do want them to know there's a problem though. I get slow to process, I knew when I sent it back. I tried a new designer & had to figure out that the clothes run big. Now I know.

@DADWhen I check the tracking# from QVC's label it shows still at the post office from last Monday. This is very frustrating that's for sure.

Re: Tracking not available on return

DAD — Mon, 28 Oct 2019 22:21:29 GMT

I would do that if I had a tracking #! One showed for awhile & I did not know about that service. I used the label in the box. I tried after it had already been picked up by usps to track it. I thought if I tried to print one it would show the correct # but it doesn't! On Friday CS said it was in the system & I haven't heard a thing since. I saw it & two hours later I signed in & the tracking # was gone. I am worried as it was an expensive order. I wish someone could track it for me because I can't!

Re: Tracking not available on return

DAD — Mon, 28 Oct 2019 22:25:38 GMT

Please read my posts from 10/22 on. That is the day it mailed. I knew it took awhile to show so the first few days I was not concerned. Thank you, Donna