topic Re: "In Process" - for 7 Days Now? in Customer Care

"In Process" - for 7 Days Now?

HandbagHoarder — Sat, 19 Oct 2019 14:26:38 GMT

Ordered a pair of Earth Origins booties on 10/12, order still showing in process? EDD is 10/23. Unlikely that's going to happen as order still apparently hasn't shipped yet. I realize things take time, but I've had orders "lost" in your system before and gave up and cancelled them. What's going on QVC?

I also just ordered a Dooney bag, hope that order doesn't dissappear into the abyss as well. Cmon QVC I don't want to quit shopping with you, but your fullfillment process seems to be getting worse,

Re: "In Process" - for 7 Days Now?

Kachina624 — Sat, 19 Oct 2019 14:30:01 GMT

Your boots should be shipping any minuye. Mine, which had been processing 7 days, shipped yesterday. Frustrating, isn't it?

Re: "In Process" - for 7 Days Now?

HandbagHoarder — Sat, 19 Oct 2019 14:37:02 GMT

LOL, yes it's VERY frustrating! Glad yours finally shipped!

Re: "In Process" - for 7 Days Now?

Anonymous — Sat, 19 Oct 2019 14:45:45 GMT

Hi @HandbagHoarder I am so sorry for the delay. I will asked that the order information be researched for you.

Re: "In Process" - for 7 Days Now?

Sadiesadie — Sat, 19 Oct 2019 14:47:42 GMT

@HandbagHoarder : I received a letter from QVC on Thursday, I believe, that apologized because those clogs would be late being delivered. No further date given but I'm in no hurry so paid no further attention.

Re: "In Process" - for 7 Days Now?

millieshops — Sat, 19 Oct 2019 15:26:22 GMT

It can be frustrating, but what puzzles me most is the randomness of the problems. I don't buy much nowadays - no more than 9-10 items this year, but of all those, all my orders except one arrived by its EDD and the one that missed was one day late, most likely because the whole country was in storm mode.

I do know that the tracking for my last order was wrong for the first several days so I was surprised when it arrived at the right address and before its EDD!

Re: "In Process" - for 7 Days Now?

Gorgf — Sat, 19 Oct 2019 17:19:00 GMT

I checked my HSN TS Natualizer Boots ordered 9/28. Says PACKAGING .......and EDD 11/11?!! No more information. Guess supply and demand did not connect ? Shipping is erratic to say the least.

Re: "In Process" - for 7 Days Now?

Jeanne from VA — Sat, 19 Oct 2019 18:49:44 GMT

I can sympathize who others who have been subjected to slow shipping. I presently have three items that I ordered on 13 October. They are still listed as "in process". Does it take almost a week now to even ship Items?

Re: "In Process" - for 7 Days Now?

crawford5153 — Sat, 19 Oct 2019 23:13:47 GMT

@Jeanne from VA wrote:
I can sympathize who others who have been subjected to slow shipping. I presently have three items that I ordered on 13 October. They are still listed as "in process". Does it take almost a week now to even ship Items?

Hi fellow Virginian; what part of Va if you do not mind saying?

Re: "In Process" - for 7 Days Now?

Catch71 — Sun, 20 Oct 2019 02:05:23 GMT

@HandbagHoarder

I ordered Earth Origins Shooties on 10/12 also and they still say in process too!

Re: "In Process" - for 7 Days Now?

princessme — Sun, 20 Oct 2019 11:34:04 GMT

Everything I have ordered since October 14th is in process still.
Can't cancel as "they are preparing to be shipped"??
Very frustrating.|

But on the plus side, I sent back 2 things on October 11th and they have been processed and refunded already????
Makes no sense.

So at this point, all I can do is hurry up and wait.

Re: "In Process" - for 7 Days Now?

lovesallanimals — Sun, 20 Oct 2019 14:05:23 GMT

I ordered two SG dresses on 10/13 - still in process. Why are they still having such problems?? I thought the warehouse issues were resolved. It is so frustrating to wait over a week and items are still not shipped. Now there is something new - the items go to UPS, we get a UPS tracking number and then the items are sent to the post office instead. What in the heck is up with that?

Re: "In Process" - for 7 Days Now?

tropics21 — Sun, 20 Oct 2019 17:56:39 GMT

It appears everyone has had it with processing delays and unable to cancel while items are "in process" for 7 days plus. It also appears, as other posters agree, that QVC has absolutely no desire to fix there many business flaws, even with xmas approaching. This long laundry lists of problems have gone on now for nine months. For those sick and tired of not being able to cancel orders, just call CS, and tell them you tried to cancel, they note the computer, and when it arrives just send it back and mark in the box wrong item (the last box on the voucher) and return it. QVC will refund all shipping, the 6.95 and the shipping to you. Just be careful, and keep checking your refund is correct. Unfortunately qvc, puts the onous on the customer instead of themselves. What a pity, and disgusting as well

Re: "In Process" - for 7 Days Now?

cactusgal — Sun, 20 Oct 2019 18:12:21 GMT

The slow shipping has me thinking about the Lock and Lock Xmas bags and bowls that are suppose to be a TSV on Nov 6th. Last year they had them in Oct, took 2 weeks to get them. So now with all the complaints on slow shipping. Most likely will have to wait 2 months to receive them . Speed it up QVC