topic Re: long processing time in Customer Care

long processing time

SharkE — Fri, 16 Sep 2016 13:31:49 GMT

sheesh ordered a slipcover for my recliner on the 13th still in processing ! take another 5-7 days to receive if ever gets shipped.

Should had saw if Amazon carries Sure Fit brand

Re: long processing time

luv-the-Q — Fri, 16 Sep 2016 14:17:46 GMT

It seems the processing time gets longer and longer. It's beginning to aggravate me. It's not like I'm in a big hurry, but taking four or five days to ship seems like poor organization.

Re: long processing time

SharkE — Fri, 16 Sep 2016 14:37:49 GMT

I'm putting out the 'heads up ' now folks and here it comes:

Christmas, is coming, get prepared ! LOL half way thru Sept

It will be slower then a turtle soon

Re: long processing time

MalteseMomma — Fri, 16 Sep 2016 14:43:30 GMT

i ordered Earthie boots on the 9th and they too are still in the wearhouse in CANADA,no less!!!!

Re: long processing time

Anonymous — Fri, 16 Sep 2016 15:07:17 GMT

Hi @SharkE I checked out this order for you and it was loaded on the truck yesterday, there is just a delay in posting it as shipped.

Re: long processing time

Lipstickdiva — Fri, 16 Sep 2016 16:06:18 GMT

I ordered sheets from HSN on Sept. 10th and they still show as "packaging." If they don't ship today I'm calling HSN and telling them to forget it. That's ridiculous.

Re: long processing time

quick cooking mom — Fri, 16 Sep 2016 16:24:01 GMT

REALLLLY long when you get the wrong item. I ordered groovetech knives and got credit card vaults (whatever those are). Not even close! Back in the box and out on the porch for mailperson. So I wait and wait for it to get back to QVC (I shipped 9/10, and package is in currently in Indiana). Then you have to wait for them to process, ship, and shipment time back.

I think if the wrong thing is sent, QVC should expedite ship when they send the correct item back. Mistakes will be made, but a little make-up time with getting the correct item would keep customers a little happier...... Just my thought.

Re: long processing time

SharkE — Fri, 16 Sep 2016 16:26:07 GMT

I don't have trouble with HSN. They just don't have clothes I like as much.

I like their kitchen items, though. Each place has their good points.

I imagine all these places are like shops you see every day out in the world to few people hired and those few are over worked.

Re: long processing time

scotnovel — Fri, 16 Sep 2016 18:45:24 GMT

@SharkE wrote:
sheesh ordered a slipcover for my recliner on the 13th still in processing ! take another 5-7 days to receive if ever gets shipped.

Should had saw if Amazon carries Sure Fit brand

What was the EDD (estimated delivery date) when you purchased the item? It has been my experience that the "in process" notation doesn't always mean that much. I only pay attention to the EDD and if that date hasn't past then I am not concerned at all about potential delivery.

I've seen so many posts like this over the few years that I've been posting and in almost 100% of the cases, the EDD hasn't even past yet before people start complaining or worrying about their item.

Re: long processing time

SharkE — Fri, 16 Sep 2016 19:00:49 GMT

9-22 I'm in Tx. they will probably goose it and send it by UPS then sure post might make it by Thurs.

Re: long processing time

Beth-QVC — Fri, 16 Sep 2016 21:17:58 GMT

@quick cooking mom

Please send me an email (QVCSocialTeam@qvc.com) with the order number you are returning and I will expeditate the correct one to you...

Beth QVC