topic Mods Help! Backorder Issue in Customer Care

Mods Help! Backorder Issue

89135 — Sat, 19 Oct 2019 14:22:39 GMT

When I go to Item # 57456 it shows In Stock...My order shows Backorder..why ??

Re: Mods Help! Backorder Issue

Anonymous — Sat, 19 Oct 2019 14:30:03 GMT

Hi @89135 I am so sorry that happened. You are correct, we have 6 in stock, however they may not be up to the standard QVC expects. A backorder letter was sent to you and when there is more stock available it will ship.

Re: Mods Help! Backorder Issue

89135 — Sat, 19 Oct 2019 16:04:44 GMT

these are just snacks..what standard would they have to meet....and it shouldnt show InStock if they arent going to send out...it said InStock when I ordered on the 12th...and Backorder ever since...

Re: Mods Help! Backorder Issue

Jeanne from VA — Sat, 19 Oct 2019 19:25:05 GMT

I have had two items recently that initially were listed as "in stock". A couple of days later, the same items were listed as "back orders". Luckily, since they were listed as "back orders", I was still able to cancel them. That is exactly what I did. When a person places an order, and the item says "in stock", there is a reasonable expectation that the item will be currently available and shipped promptly. Those days seem to be gone.