topic Re: Expected time for a return to process in Customer Care

Expected time for a return to process

DAD — Wed, 16 Oct 2019 20:44:58 GMT

I made a return from our local post office. I did the pay it my way for the return. You have had it for a week. How long before I become concerned that you have lost it? My tracking # says it was delivered 7 days ago.

Re: Expected time for a return to process

Diva on The Q — Wed, 16 Oct 2019 21:32:39 GMT

@DAD: It's been my experience that the whole return/refund process can take 10 days or more!

Re: Expected time for a return to process

hotbuyer — Wed, 16 Oct 2019 21:24:55 GMT

There is a post that QVC made that says there is a delay in returns so that is probably what is going on. Don't feel like it is something you did, it happens a lot and I am sure you are not the only one unfortunately waiting forever for a return.

Re: Expected time for a return to process

Melvin-QVC — Wed, 16 Oct 2019 21:30:52 GMT

@DAD wrote:

I made a return from our local post office. I did the pay it my way for the return. You have had it for a week. How long before I become concerned that you have lost it? My tracking # says it was delivered 7 days ago.

@DAD I apologize for the delay. What's the item? I'll check on it for you.

Re: Expected time for a return to process

tropics21 — Wed, 16 Oct 2019 21:56:26 GMT

sorry that post was 6 months ago, one would think they would have fixed it but yet it is worse than ever

Re: Expected time for a return to process

customerqvc2 — Thu, 17 Oct 2019 08:13:12 GMT

QVC has had my returned item for almost a week. I got an automated call saying it's taking longer than usual due to some returns delays in the system. I hope I don't have to wait too much longer.

Re: Expected time for a return to process

Nataliesgramma — Thu, 17 Oct 2019 09:38:00 GMT

My recent return....using their label...toook about 10 days,,,

Re: Expected time for a return to process

jacey1 — Fri, 18 Oct 2019 17:46:12 GMT

Did you receive the email confirmation saying your return was on its way? I’ve always received that email shortly after return drop off. After returning 12 packages last Sat. (Using their prepaid USPS label), no email confirmation and nothing in my order detail, I’m worried that they’re lost!

Re: Expected time for a return to process

DAD — Fri, 18 Oct 2019 22:03:06 GMT

Thank you. I mailed several items myself & had to call customer service for refunds on my s&h. They were together in one box neatly divided so they should not have charged me $6.95 for each item. Even though several items were returned as defective due to an incorrect size chart it stil cost me $3.50 just to try them on.

Re: Expected time for a return to process

Tyak — Sat, 19 Oct 2019 05:24:58 GMT

Returns/refunds are extremely slow, in fact everything here is slower than most places and exchanges, forget it. The one time I tried took a full month. I won't do that again.

Re: Expected time for a return to process

customerqvc2 — Sat, 19 Oct 2019 09:57:47 GMT

@Tyak wrote:
Returns/refunds are extremely slow, in fact everything here is slower than most places and exchanges, forget it. The one time I tried took a full month. I won't do that again.

I had the same experience, so I never exchange here. Out of all the online places I shop, QVC is absolutely the slowest.