topic Re: Shipping Issue Solution Unacceptable in Customer Care

Shipping Issue Solution Unacceptable

Jeanne from VA — Wed, 11 Sep 2019 18:57:22 GMT

I placed an order on 6 September for a Susan Graver top. As of today, the item has not shipped. I phoned customer service, and their solution offered is unacceptable. I was told to wait four more days (the package due date for delivery to my home is tomorrow). The status is still showing the item has not shipped. After four more days, what then? Wait another week or so for delivery? I was given the excuse that QVC has two new warehouses. And this is the customer’s problem? FYI: the item is not “back ordered” or “waitlisted”. I am starting to think QVC’s shipping issues are getting to be too aggravating to deal with. Are others still have the same unsatisfactory shipping issues?

Re: Shipping Issue Solution Unacceptable

Lucylu12 — Wed, 11 Sep 2019 18:58:14 GMT

This has happened to me more times than not. However usually after it ships it’s at my door two days later. It always arrives by the estimated delivery date. Hopefully this is case for you.

Re: Shipping Issue Solution Unacceptable

Jeanne from VA — Wed, 11 Sep 2019 19:07:31 GMT

Moondance, Thanks for your response. When I have previously had this problem, maybe once or twice, the item was shipped out immediately. I did receive the item close to the delivery date. However, today, I was told I had to wait four more days before anything could be done. The only thing the phone customer care rep. could do was check with the warehouse while I am required to wait four more days. Someone at QVC needs to look at some of their slippage in regards to “customer care”.

Re: Shipping Issue Solution Unacceptable

RespectLife — Wed, 11 Sep 2019 19:08:04 GMT

I learned years ago never to order anything from QVC that I can't wait for.

It is not just the new warehouse issue, QVC has traditionally always had slow processing and delivery. Yes, it is slower now but their history has always been slower delivery than other retailers.

We know this...so I just accept it. If I need something faster, I look elsewhere or local.

Typically, I am never in a hurry! Would I like it faster? Sure! But slow delivery isn't something that upsets me.

Re: Shipping Issue Solution Unacceptable

Kachina624 — Wed, 11 Sep 2019 19:10:17 GMT

@Jeanne from VA. Your order must be a fluke. I've placed a lot of orders lately and the longest it's taken one to ship is 3 days. Just had one ship in 1 day.

Re: Shipping Issue Solution Unacceptable

gulf coast girl — Wed, 11 Sep 2019 19:12:53 GMT

Me, I have this same problem, why???

I ordered 2 sets of votives from VPH on Sept 4th, still says "in Process", this is ridiculous.

Re: Shipping Issue Solution Unacceptable

ChouChou — Wed, 11 Sep 2019 19:18:56 GMT

@Jeanne from VA The shipping is dreadful. I have noticed that those items that are shipped from the vendor, e.g. KitchenAid, Shark, Dyson, Callista, etc. are shipped almost as soon as ordered. The inhouse items such as Denim & Co, Susan Graver, Cooks Essentials, etc. seem to get stuck in shipping limbo and take forever to arrive.

I like Denim & Co. However, I simply will not order anything from them anymore. My Q orders are way down. I did take advantage of the free shipping day last Sunday but did not order any Denim & Co even though they had some things I really liked.

edited for spelling

Re: Shipping Issue Solution Unacceptable

Jeanne from VA — Wed, 11 Sep 2019 19:15:45 GMT

I have been a QVC customer for at least 15 years, and have never seen the shipping issues/problems that seem to be so prevalent now.

Re: Shipping Issue Solution Unacceptable

Tyak — Wed, 11 Sep 2019 19:33:00 GMT

@Jeanne from VA wrote:
I placed an order on 6 September for a Susan Graver top. As of today, the item has not shipped. I phoned customer service, and their solution offered is unacceptable. I was told to wait four more days (the package due date for delivery to my home is tomorrow). The status is still showing the item has not shipped. After four more days, what then? Wait another week or so for delivery? I was given the excuse that QVC has two new warehouses. And this is the customer’s problem? FYI: the item is not “back ordered” or “waitlisted”. I am starting to think QVC’s shipping issues are getting to be too aggravating to deal with. Are others still have the same unsatisfactory shipping issues?

I have two items, ordered on 9/1 and they're still 'in processing.' As of this morning, they are and have been in stock, so I cannot for the life of me understand what the holdup is, but you're right about it being unacceptable. And, I am convinced that I must have a screw loose to be ordering from here.

Re: Shipping Issue Solution Unacceptable

Lucylu12 — Wed, 11 Sep 2019 19:43:30 GMT

@Tyak wrote:
@Jeanne from VA wrote:
I placed an order on 6 September for a Susan Graver top. As of today, the item has not shipped. I phoned customer service, and their solution offered is unacceptable. I was told to wait four more days (the package due date for delivery to my home is tomorrow). The status is still showing the item has not shipped. After four more days, what then? Wait another week or so for delivery? I was given the excuse that QVC has two new warehouses. And this is the customer’s problem? FYI: the item is not “back ordered” or “waitlisted”. I am starting to think QVC’s shipping issues are getting to be too aggravating to deal with. Are others still have the same unsatisfactory shipping issues?
I have two items, ordered on 9/1 and they're still 'in processing.' As of this morning, they are and have been in stock, so I cannot for the life of me understand what the holdup is, but you're right about it being unacceptable. And, I am convinced that I must have a screw loose to be ordering from here.

Hey, I also have an order that’s in the Process since Sept. 1. I received an email saying it was due to Dorian. So I waited a week and was told it’s still due to Dorian. It’s the Barefoot Dreams TSV which they put up by mistake and it took it down shortly after but I was able to place my order. Everyone else has received there’s according to the Barefoot Dreams 2019 form. And now they put the TSV Up for ordering which will air on Saturday. It went up for ordering yesterday and some orders have shipped already. As of today imy order is still In Process 11 days out. I don’t get it. I can’t even cancel the order because it says in the process. Or I would cancel and just reorder it. What a mess.

Re: Shipping Issue Solution Unacceptable

Jeanne from VA — Wed, 11 Sep 2019 19:51:43 GMT

There seems to be a coordination problem between QVC customer care and the warehouses. Why would it take four days to receive an answer as to if something has been shipped? An electronic email response from the warehouse should not take four days.

Re: Shipping Issue Solution Unacceptable

Tyak — Wed, 11 Sep 2019 20:08:55 GMT

@Lucylu12

I just called CS and was told that there is no known reason for the delay! Okey dokey.

I said to her, so it may be another 10 days for it to get moving and she said....(get ready for it...."yes." Wouldn't you call that a productive phone call????? OMG.

Re: Shipping Issue Solution Unacceptable

Jeanne from VA — Wed, 11 Sep 2019 21:26:38 GMT

@Lucylu12, I think at this point, pony express may be faster! I guess I should be happy I only have to wait four more days in “warehouse/mail” limbo before something can be done. Ten days? Oh my!

Re: Shipping Issue Solution Unacceptable

DJs mom — Thu, 12 Sep 2019 18:53:43 GMT

@ChouChou your avatar made me laugh.

Re: Shipping Issue Solution Unacceptable

crawford5153 — Fri, 13 Sep 2019 14:09:53 GMT

Same here and after I get this order ( that is if I am lucky enough) then no more buying for me at the Q.

Re: Shipping Issue Solution Unacceptable

nessyx — Tue, 15 Oct 2019 14:25:59 GMT

i have orders things only to get other items, and the customer services is of no help, sorry you did not get your item but now its out of stock, this is unacceptalbe.

Re: Shipping Issue Solution Unacceptable

Jackhound Mom — Tue, 15 Oct 2019 15:07:31 GMT

Hello to all who are having shipping issues, me too! CS blamed my credit card but that was NOT the problem at all. I just wrote my own thread saying that my 2 The Sak items have been in limbo and I called 3 times. The items were supposed to be "free shipping!"

Now that they finally shipped QVC charged me shipping for 1 of the items!!! That is a different total than what I agreed to. Also I was offered nothing for their mistake!

I read another thread where a Q customer got candy or pretzels in the mail because they were "sweet customers!" I think they owe all of us with shipping issues something like that, don't you?

Also, I'm always happy when another person is Not having a problem but we who are really don't need to hear that. JMHO.

Re: Shipping Issue Solution Unacceptable

simone1960 — Tue, 15 Oct 2019 19:43:25 GMT

I've also had the same happen to me!!!

QVC has real customer service & shipping problems and I'm at the point I don't trust them them any longer. I prefer to deal with companies that own up to their mistakes and enable their employees to issue refunds when a realsonable request in made.

Re: Shipping Issue Solution Unacceptable

simone1960 — Tue, 15 Oct 2019 19:43:58 GMT

Not for me!!!