topic Re: QVC/HSN Roku Streaming Channels Not Working in Customer Care

QVC/HSN Roku Streaming Channels Not Working

Caaareful Shopper — Mon, 14 Oct 2019 11:21:29 GMT

Good Morning QVC Mods,

Do you have anything to do with the Roku streaming channel for QVC? I’m not sure if that’s under your (QVC) purview, or is it strictly Roku. Anyway, the channel is not working at all. When I click on it, nothing happens. Then it goes back to the Roku Home screen. No other Roku channels are like this.

Re: QVC/HSN Roku Streaming Channels Not Working

Foxxee — Mon, 14 Oct 2019 11:37:55 GMT

I have been having problems with QVC freezing or losing the signal altogether for a few minutes on Comcast. Sometimes, it's only QVC, other times, all 3 QVC channels at the same time.

No problems with HSN or other channels.

Re: QVC/HSN Roku Streaming Channels Not Working

Caaareful Shopper — Mon, 14 Oct 2019 11:44:11 GMT

@Foxxee Uh oh, they have multiple problems again then.

On Roku, QVC & HSN have combined their Roku app channel into only one. So you have to click on the combined channel first, then you have six channels - all four QVC channels, and the two HSN channels — of which to choose to view. Unfortunately, I cannot even get that first combined channel to “open.”

I hope the signal improves on your service soon.

Re: QVC/HSN Roku Streaming Channels Not Working

Black Pony — Mon, 14 Oct 2019 11:57:39 GMT

I am having the same problem with my QVC app as you are. But I have started watching QVC on my new Frndly app instead. I signed up a month ago to get that service to watch the Hallmark movies and they provide the main channel QVC as well. Which is nice because I can now DVR the Hallmark movies and QVC! AT $7.99 a month it is pretty reasonable.

Re: QVC/HSN Roku Streaming Channels Not Working

loriqvc — Mon, 14 Oct 2019 17:31:25 GMT

@Caaareful Shopper - Is your Roku app still having problems? I just checked mine and it is working. I have experienced a lot of issues with the picture quality lately, especially on QVC2, but I watched for a few minutes and didn't see any problems today. In case it is helpful, I've occasionally found that I have better success watching QVC and QVC2 on the app if I use the left and down arrows to click the QVC tab first and then select the channel I want to watch from there. Good luck...

Re: QVC/HSN Roku Streaming Channels Not Working

Caaareful Shopper — Mon, 14 Oct 2019 17:45:07 GMT

@loriqvc Thank you for asking. I gave up after an hour, and went to do other things. But I’m back now and it’s working just fine.

Thanks for the hints as well!

Re: QVC/HSN Roku Streaming Channels Not Working

Susan-QVC — Mon, 14 Oct 2019 18:10:38 GMT

Good Afternoon,

We would like to look into this further, can you please share the Roku device/model and the operating system you are on. To assist with how to locate this info it can be found under Settings >System>About

Please feel free to post here, thanks so much,

Susan

Re: QVC/HSN Roku Streaming Channels Not Working

geezerette — Mon, 14 Oct 2019 18:57:20 GMT

@Foxxee wrote:
I have been having problems with QVC freezing or losing the signal altogether for a few minutes on Comcast. Sometimes, it's only QVC, other times, all 3 QVC channels at the same time.

No problems with HSN or other channels.

@Foxxee

This happened to me a week or two ago. I thought it was my satellite, but when I changed stations, they all worked fine. It went back to normal after many minutes and I haven't had the problem since.

Re: QVC/HSN Roku Streaming Channels Not Working

Caaareful Shopper — Mon, 14 Oct 2019 20:37:10 GMT

@Susan-QVC wrote:
Good Afternoon,

We would like to look into this further, can you please share the Roku device/model and the operating system you are on. To assist with how to locate this info it can be found under Settings >System>About

Please feel free to post here, thanks so much,
Susan

@Susan-QVC It’s working fine now Susan, but if helps diagnose other problems, or future problems, here it is:

Model = 3810X - Roku Streaming Stick+

Serial Number = YH00GL190024

Software Version = 9.1.0 * build 4919-50

Thank you!

Re: QVC/HSN Roku Streaming Channels Not Working

Beth-QVC — Mon, 14 Oct 2019 21:11:54 GMT

@Caaareful Shopper

Thank you for the details and we will see if we can get any answers for you.

Beth QVc

Re: QVC/HSN Roku Streaming Channels Not Working

Penelope59 — Tue, 15 Oct 2019 03:40:35 GMT

That has happened to me a couple of times streaming QVC on Roku...I remove the channel and then add it right back and it works fine....not sure why this works but it does work

Re: QVC/HSN Roku Streaming Channels Not Working

Caaareful Shopper — Tue, 15 Oct 2019 10:17:22 GMT

@Penelope59 Yes, thank you. Usually that does work, I've done that numerous times in the past. But yesterday that did not work at all. All other channels (at least the few I tested) worked fine. But the combined QVC/HSN channel paused as if it would open, but then jump right back to the home screen. It's never done thatbefore, so hopefully it was a one time thing.

Re: QVC/HSN Roku Streaming Channels Not Working

Renov — Sat, 07 Dec 2019 04:02:30 GMT

I'm using Roku and am having issues with the QVC/HSN App which when opened, returns to the home screen. Also since using Roku for a month now every show of either qvc or hsn has frozen, had to reload or repeated itself in 1-3 second intervals occasionally. I've removed, then added the app, rebooted the Roku device and did a factory reset. All efforts did not resolve the issues.
There are no issues with the many other apps, channels.
QVC, PLEASE RESPOND TO THIS AND LET ME KNOW WHATS BEING DONE TO RESOLVE THESE ISSUES.

Re: QVC/HSN Roku Streaming Channels Not Working

debram — Sun, 08 Dec 2019 12:36:41 GMT

Weirdly this has been happening to me too, but only at night. When I get up in the morning it's fine. I've rebooted the roku and deleted and reinstalled the app but no luck until the next day. Hope someone can help.

Re: QVC/HSN Roku Streaming Channels Not Working

Penelope59 — Mon, 09 Dec 2019 03:09:50 GMT

Mine is doing this every night now...sometimes after midnite it might work but usually not until morning...its been the last 4 nights including right now...

edit: the rebooting, uninstalling and reinstalling does not help at all...this is the only channel app on ROKU that I have this problem with...everything else works great

Re: QVC/HSN Roku Streaming Channels Not Working

loriqvc — Mon, 09 Dec 2019 04:30:19 GMT

I'm sorry people are experiencing problems with the app! I haven't had any issues at all this week, and everything is working fine right now with the QVC app on my Roku 4.

For those who are having problems, be sure to post the style and model of your Roku; perhaps that will help customer service identify a common source for the issue.

Re: QVC/HSN Roku Streaming Channels Not Working

Kim-QVC — Mon, 09 Dec 2019 16:02:38 GMT

Hello @Renov @Penelope59 @debram and anyone else having Roku/QVC issues, our IT tech team has asked the following because they are tracking the information so anyone that may still be having issues with QVC and Roku. We submitted the inquiry here and they are asking if anyone is still having issues can you share the Roku device/model and the operating system they're on. That can all be found under: Settings à System à About. Having this info would be really helpful. Thank you. Kim

Re: QVC/HSN Roku Streaming Channels Not Working

Kim-QVC — Mon, 09 Dec 2019 16:03:48 GMT

Re: QVC/HSN Roku Streaming Channels Not Working

Caaareful Shopper — Mon, 09 Dec 2019 17:31:28 GMT

@Kim-QVC wrote:
Hello @Renov @Penelope59 @debram and anyone else having Roku/QVC issues, our IT tech team has asked the following because they are tracking the information so anyone that may still be having issues with QVC and Roku. We submitted the inquiry here and they are asking if anyone is still having issues can you share the Roku device/model and the operating system they're on. That can all be found under: Settings à System à About. Having this info would be really helpful. Thank you. Kim

@Kim-QVC Mine is:

Model: 3810X - Roku Streaming Stick+

Serial #: YH00GL190024

Software version: 9.2.0 * build 4750-50

I hope this is helpful.

Re: QVC/HSN Roku Streaming Channels Not Working

ellietoo — Mon, 09 Dec 2019 18:37:45 GMT

I have a Roku 3. Today the QVC/HSN app keeps reloading very slowly. Did not have this problem last time I used it a couple of weeks ago.