topic Re: How convenient, another web site glitch in Customer Care

How convenient, another web site glitch

Mominohio — Mon, 14 Oct 2019 03:07:44 GMT

just when people want to search for items during a free shipping event.

I mean really QVC, this is happening every time you have a big event.

Did y'all reach your limit of free shipping you were wanting to give, so you jam the site so we cannot search for hours at the end of the event, or what?

QVC needs to offer another day free shipping since they couldn't follow through and give their customers a totally working web site after all the hype of 'free shipping weekend'.

This continually happening is just unacceptable. This company is a hot mess.

How much ya wanna bet when they go to repeats overnight, the search function will miraculously be working again, after the free shipping offer has expired?

Re: How convenient, another web site glitch

BrandiDavis — Mon, 14 Oct 2019 03:10:47 GMT

I totally agree, it's beyond annonying to keep hearing Mary/Rick announcing that it's the "finale" of the free shipping event, yet b/c the website won't work, we're essentially screwed! Talk about not right at all!

Re: How convenient, another web site glitch

Mominohio — Mon, 14 Oct 2019 03:10:53 GMT

And boy do I feel sorry for the order operators tonight. Rick and Mary are telling us to use the phone lines to order.

Kind of hard to do when you need to search to find exactly what you might want to order.

Re: How convenient, another web site glitch

Kachina624 — Mon, 14 Oct 2019 03:19:22 GMT

You've had all week-end; why did you wait until the last minute? I did my shopping last night and this morning with no problem.

I can't believe you people.

@Mominohio. "I mean really QVC, this is happening every time you have a big event."

When? Every time?

Re: How convenient, another web site glitch

Hismoparprincess — Mon, 14 Oct 2019 03:21:32 GMT

It is frustrating I've been trying for hours and hours ugh

Re: How convenient, another web site glitch

hooked on books — Mon, 14 Oct 2019 03:22:37 GMT

@KACHINA, everyone shops at the time most convenient for them and they should not have to deal with QVC's website issues, no matter when they choose to shop! I also shopped yesterday but I still feel badly for the folks who are trying to shop today. It's not an issue of waiting until the last minute.

Re: How convenient, another web site glitch

Tyak — Mon, 14 Oct 2019 03:23:21 GMT

I'm glad I did my ordering this afternoon.

Re: How convenient, another web site glitch

hooked on books — Mon, 14 Oct 2019 03:24:31 GMT

Sorry, that should be @Kachina624.

Re: How convenient, another web site glitch

stevieb — Mon, 14 Oct 2019 03:26:17 GMT

@Kachina624 wrote:
You've had all week-end; why did you wait until the last minute? I did my shopping last night and this morning with no problem.

I can't believe you people.

@Mominohio. "I mean really QVC, this is happening every time you have a big event."

When? Every time?
.

Yep, pretty much every time they have any kind of big (for them) promotion, there are website glitches and, to me, the website should not require special timing on the part of customers... At this point, I wasn't even particularly interested in shopping their free shipping 'event'. I just wanted to see what was in Prime Time Specials and look at heaters but I could do neither because the website is beyond wonky. Let's not blame the customers for not shopping at QVC's convenience nor for a consistently rotten website experience. Those problems rest solidly at QVC's doorstep. They know their web experience is a poor example of a major retail website and they consistently do nothing about it... Instead, they fix what isn't broken like 'improving' the checkout experience, which isn't any blasted improvement at all...

Re: How convenient, another web site glitch

BrandiDavis — Mon, 14 Oct 2019 03:28:22 GMT

@Kachina624Really?? How about it shouldn't matter WHEN in a time period that one takes advantage of the free shipping, since it's offered until 11:59PM tonight, then it should WORK until that time! PERIOD!

Re: How convenient, another web site glitch

CAMOGIRL — Mon, 14 Oct 2019 03:28:03 GMT

Seriously QVC?

You a large company dealing with the public,

you can not afford to hire competent people or what?

Totally ridiculous to run a business this way!!

Tnis does seem to a reoccurring issue with you. Totally unacceptable!!

You want to entice new customers? You want to keep your old customers?

Get your act together for heavens sake and do something about this issue!

No way to run a business of any kind period these days!!!!!

Re: How convenient, another web site glitch

Mominohio — Mon, 14 Oct 2019 03:30:04 GMT

@Kachina624 wrote:
You've had all week-end; why did you wait until the last minute? I did my shopping last night and this morning with no problem.

I can't believe you people.

@Mominohio. "I mean really QVC, this is happening every time you have a big event."

When? Every time?
.

@Kachina624

It really isn't up to you when people choose to shop, or have the time to do so. QVC has offered a time frame, and then they can't seem to keep their systems working to honor their customers needs during the offer time.

I have seen this exact same thing happen several other times this year alone, and in years past when they have a big event like this, usually when free shipping is happening. And I'm not the only one posting about this happening both now and in the past.

They need to get with the times and upgrade their site, their shipping etc.

Re: How convenient, another web site glitch

SweetSydney — Mon, 14 Oct 2019 03:30:57 GMT

@Mominohio wrote:
just when people want to search for items during a free shipping event.

I mean really QVC, this is happening every time you have a big event.

Did y'all reach your limit of free shipping you were wanting to give, so you jam the site so we cannot search for hours at the end of the event, or what?

QVC needs to offer another day free shipping since they couldn't follow through and give their customers a totally working web site after all the hype of 'free shipping weekend'.

This continually happening is just unacceptable. This company is a hot mess.

How much ya wanna bet when they go to repeats overnight, the search function will miraculously be working again, after the free shipping offer has expired?

@Mominohio
I agree. I did a lot of shopping yesterday, but I wanted to shop a bit more this evening. I thought it was my computer, so I ran a cleaner, logged back into QVC and it's QVC screwing up the last few hours of free shipping. Oh, I'[m sure in another hour the search function will be working again.
What happened QVC, did we spend too much money and you lost money on the free shiping?

Re: How convenient, another web site glitch

rms1954 — Mon, 14 Oct 2019 03:32:03 GMT

Shouldn't have waited to the last minute.

Re: How convenient, another web site glitch

stevieb — Mon, 14 Oct 2019 03:33:07 GMT

Suggestion Box... Field a fully functional, user friendly website and hire a competent, professional IT staff to manage it and to manage it effectively and competently... Your theoretically valued customers deserve it...

Re: How convenient, another web site glitch

stevieb — Mon, 14 Oct 2019 03:35:55 GMT

@rms1954 wrote:
Shouldn't have waited to the last minute.

That's really not the point, nor is it accurate. This glitch has been going on now for several hours and NOT A WORD, as usual, from our friends... at QVC...

Re: How convenient, another web site glitch

Mominohio — Mon, 14 Oct 2019 03:36:05 GMT

And I guess for the record, I did shop, and heavily, yesterday and early today. But during any free shipping event. I spend some time late evening when I can sit down and not be interrupted, to search quite a few brands and categories that I routinely buy from, to be sure there isn't something I'm needing or something I've been watching to make some final decisions about ordering. I compare previous prices (because during free shipping events, some prices go up from what they were previously), search and look at all the options in certain categories etc.

Re: How convenient, another web site glitch

SweetSydney — Mon, 14 Oct 2019 03:36:18 GMT

@Kachina624 wrote:
You've had all week-end; why did you wait until the last minute? I did my shopping last night and this morning with no problem.

I can't believe you people.

@Mominohio. "I mean really QVC, this is happening every time you have a big event."

When? Every time?
.

@Kachina624
I don't think it should matter WHEN people are doing their shopping, QVC said iit's FREE SHIPPING all weekend.
I can't believe you're critisizing people that want to shop now.

Re: How convenient, another web site glitch

Mominohio — Mon, 14 Oct 2019 03:39:17 GMT

@rms1954 wrote:
Shouldn't have waited to the last minute.

@rms1954

For the record, I didn't. I wanted to search the site and perhaps buy more.

It isn't the fault of the customer that QVC can't meet the needs of the event.

But hey, your empathy is certainly appreciated.

Re: How convenient, another web site glitch

hooked on books — Mon, 14 Oct 2019 03:40:21 GMT

@Imtep, they didn't wait until the last minute. They are/were well within the time frame allotted by QVC to take advantage of the free shipping offer. This is on QVC, not the frustrated people who are only trying to shop.