topic Re: QVC Should Be Embarrassed in Customer Care

QVC Should Be Embarrassed

Kachina624 — Thu, 15 Sep 2016 23:48:03 GMT

I just received item J331838, the long pendant necklace that they push and pushed last week on Susan Graver's shows. Every five minutes she was mentioning this necklace.

It's a very attractive piece and perfect for wear with this fall's tunics. The problem is, it stinks to high heaven. It's not the insecticide smell imports often have...it's mildew. Right now I'm over 20 ft from the packaging and I can smell it. It's not just me that noticed it, read the reviews.

Why in the world would QVC sell something like this? There's no way they could not have known about the problem but they, in pursuit of the almighty dollar, choose to foist it on us anyway. Now I have to call CS sit on hold, tell my story, package up the mess and drive to the post office.

It's stunts like this that drive customers away and damage their creditibility. I wonder if the goodwill lost is worth the profit on the few that customer don't bother returning?

Re: QVC Should Be Embarrassed

Stormygirl — Fri, 16 Sep 2016 00:01:03 GMT

@Kachina624 WOW.......just WOW!! I am so sorry of your experience with this necklace and I am glad I didnt buy it......I have heard of the horrors of formaldehyde-petro-sprayed jeans (especially DG2), and now the mldew jewelry imports. It makes me very weary of buying anything now and one has to wonder of the health concerns from the items they purchase in good faith. Thanks for the warning and the heads up. You shouldnt even have to pay return shipping on that! I just looked at the necklace and it must be the leather cordage (coated with ????)that has the rancid odor eh? YUK!

Re: QVC Should Be Embarrassed

Goldengate8361 — Thu, 15 Sep 2016 23:56:45 GMT

Wow. I didn't realize that pieces of jewelry could "mildew."

Re: QVC Should Be Embarrassed

Q4u — Fri, 16 Sep 2016 00:00:04 GMT

I'm betting it's the leather cord.... might still have been slightly wet from processing when they put it in a jewelry box....

I can't stand mold or mildew odors..........

Can NOT imagine a manufacturer NOT making sure a cord (leather or not) is dry, dry DRY before packaging....

QVC needs to make this right for everyone who bought it and has issues.....!!

Re: QVC Should Be Embarrassed

Kachina624 — Fri, 16 Sep 2016 00:00:21 GMT

The pendant is on a long leather cord. I imagine it's the leather that's mildewed but the odor is so penetrating, even the metal smells.

Re: QVC Should Be Embarrassed

Q4u — Fri, 16 Sep 2016 00:16:58 GMT

DH and I used to sell antiques and mildew is one thing I can't stand, however I bought two items that were mildewed and I solved both with odor absorbing gels. One was a humpback trunk that had the most beautiful paper graphics inside, so I couldn't scrub it down with bleach or anything like that. We smelled that trunk at an estate sale way before actually seeing it. The price was a give away so we bought it. I bought two of these odor absorbers and put them in the trunk and closed the lid for two to three weeks. When I opened the trunk it was fresh and there was no odor..... I waited a week to see if the situation changed and it didn't.

The other was a small chest and I did the same with each drawer (four of them). Turned out great with no more mildew odor..... but I think it's absolutely something that QVC should address and refund all monies involved.

Re: QVC Should Be Embarrassed

Kookielady — Fri, 16 Sep 2016 00:33:11 GMT

I received my cord pendant day before yesterday-no problem with any smells.

Re: QVC Should Be Embarrassed

hopi — Fri, 16 Sep 2016 01:33:52 GMT

Purchased some CIJ Mercury Birds and Glitter Picks and they had that same odor. Shipping was 5.50 one way and 6.65 back. It was cheaper to keep them and hope they air out by December.

Q has a major scam going.

Re: QVC Should Be Embarrassed

Kachina624 — Fri, 16 Sep 2016 01:50:28 GMT

@hopi They must store this stuff in a swamp...or somebody's leaky basement.

Re: QVC Should Be Embarrassed

sparklestar — Fri, 16 Sep 2016 02:47:39 GMT

@Q4u what are these odor obsorbers called? Is there a brand name? I have five small American Girl dolls that are in beautiful condition all in their own boxes. Problem is, they were in our basment and they smell. I've put them out in the sun (they weren't wet) thinking that would take the smell out but it didn't work. I can't wash them so I need something that will absorb and take the odor out.

Re: QVC Should Be Embarrassed

sparklestar — Fri, 16 Sep 2016 02:54:09 GMT

@Kachina624 sorry for your experience. QVC has a lot to be ashamed for lately. I returned a ring that had scratches all over it and requested a new one, not a used one. I spoke with CS and they said OK send it back, use the label and you will not be charged for the return label and we will send ou a brand new one. Never received it and they refunded me the money. The size is still available but they just didn't bother to do as they said and send me a replacement.

I returned a Aimee K purse because the braiding on the shoulder strap came unglued and the stitching holding the braiding pulled out. I called CS, they apologized, and again told me to use the return label and they would send a brand new one. I received the purse and it had to have been a previous return because all the hardware did not have the plastic coverings that a brand new one would have, it had scratches on the leather, and both of the braiding on one end had the same thing (only worse) going on. The braiding was alreay pulling out on both sides. Now I am returning it and I don't want another, I just want a refund because I'm really disgusted with the lies they tell.

Re: QVC Should Be Embarrassed

Purplebirdhouse — Fri, 16 Sep 2016 03:01:28 GMT

Why are you going to post office? Put it back in the bag use their return label put defective and send it back put it in your mailbox. If you want call CS and tell them that you are returning it and want a full refund. No need to go out of your way because of their poor product.

Re: QVC Should Be Embarrassed

sandraskates — Fri, 16 Sep 2016 03:30:04 GMT

Got curious so I looked up the necklace and reviews. You're not alone @Kachina624; a few reviewers also noted the smell.

What a shame - that's a pretty necklace.

™

hopi — Fri, 16 Sep 2016 09:29:29 GMT

@Kachina624

@Kachina624 wrote:
@hopi They must store this stuff in a swamp...or somebody's leaky basement.

Re: QVC Should Be Embarrassed

Q4u — Fri, 16 Sep 2016 15:35:55 GMT

@sparklestar wrote:
@Q4u what are these odor obsorbers called? Is there a brand name? I have five small American Girl dolls that are in beautiful condition all in their own boxes. Problem is, they were in our basment and they smell. I've put them out in the sun (they weren't wet) thinking that would take the smell out but it didn't work. I can't wash them so I need something that will absorb and take the odor out.

Can't recall the name of them but they are everywhere (and different brands) and can be found round or in a tub. I have purchased them from the pet dept at WalMart, at Ace Hardware, at Sooper's (where they sell air fresheners)...

When you do this with your dolls, put the dolls in a large plastic bag with one or two of the odor absorbers opened and then blow a little air into the plastic bag and seal it at the top then wait a few days. Open it and take a whiff, if you still smell the offensive odor, close it up again and wait some more (you can do this as long as it takes.

I've actually taken a handbag with cigarette stink, opened all the compartments, put it in the plastic bag with the aborbers, waited a week or two and after awhile it was thankfully gone! I buy pre-owned handbags for resale and cigarette smell is a serious problem. If I can't get it out permanently, I can't sell it at it's value....

Re: QVC Should Be Embarrassed

Beth-QVC — Fri, 16 Sep 2016 21:28:06 GMT

@Kachina624

I am so sorry that your necklace arrived in such a poor condition! Please send me an email to QVCSocialTeam@qvc.com and I will be happy to send you out a replacement ASAP.

Beth QVC

Re: QVC Should Be Embarrassed

Kachina624 — Mon, 19 Sep 2016 01:33:06 GMT

@Q4u @hopi @sandraskates @Purplebirdhouse @sparklestar @Beth-QVC Hey everybody, Beth at QVC has taken good care of me. QVC should be proud

Re: QVC Should Be Embarrassed

alliswell — Mon, 19 Sep 2016 01:39:59 GMT

@Kachina624 wrote:
@Q4u @hopi @sandraskates @Purplebirdhouse @sparklestar @Beth-QVC Hey everybody, Beth at QVC has taken good care of me. QVC should be proud

Good for you, @Kachina624

Re: QVC Should Be Embarrassed

alliswell — Mon, 19 Sep 2016 01:44:05 GMT

@Q4u

Have you ever tried or used activated charcoal for mildew/mold/cigarette smoke? It is relatively inexpensive and amazing how fast it works.

Re: QVC Should Be Embarrassed

sparklestar — Mon, 19 Sep 2016 03:19:21 GMT

@Q4u Thank you.