topic Re: Signing On in Customer Care

Signing On

grandma2pkmh — Fri, 11 Oct 2019 12:55:25 GMT

Why am I able to place an order without Signing on? In the past before check out was changed, I had to sign on before ordering. Just now I was able to order the TSV without signing in. When I went to the Check Order status, the system made me sign on. This sounds like a lack of Security.

ETA: Also did not get a "Thanks for your order". It does show on my order status

Re: Signing On

millieshops — Fri, 11 Oct 2019 12:24:43 GMT

@grandma2pkmhHad you signed into your account earlier in the same session and not signed out? I did notice one day fairly recently that I need to sign out if I'm toggling back and forth and don't like being still signed in when I'm here on the Forums.

Re: Signing On

grandma2pkmh — Fri, 11 Oct 2019 12:36:39 GMT

@millieshops No I had not signed on. I rarely sign on to the ordering side. This morning I was just looking at the Home Page to see what the TSV was. Usually if I try to place an order without signing on, the system would go the sign on screen first before letting me order.

Re: Signing On

millieshops — Fri, 11 Oct 2019 12:43:45 GMT

@grandma2pkmhThat certainly is what I remember, too.

If you're skittish still, send a note to the mods.

Re: Signing On

2blonde — Fri, 11 Oct 2019 15:51:34 GMT

@grandma2pkmh You probably have a cookie in your computer. In other words, their system recognizes your computer because you've used it with them before. Most of the places I shop (Amazon, ShopHQ) are like this.

Re: Signing On

grandma2pkmh — Fri, 11 Oct 2019 16:25:32 GMT

@2blonde If that is true why did have to sign on to check the order status?

Re: Signing On

2blonde — Fri, 11 Oct 2019 16:36:11 GMT

@grandma2pkmh I don't know, but I've found it to be like that with other websites as well. I can place an order, but I need to sign in to look at my account. I suppose because I could change my address and view my CC info if I got into my account. I did place two QVC orders this morning before I came here, and I did not have to sign in until I came to the boards.

Re: Signing On

loriqvc — Fri, 11 Oct 2019 17:23:34 GMT

@grandma2pkmh - For what it's worth, I placed two orders today about half an hour apart while browsing the website and my wish list. I had to sign in to place the first order but did not have to do so with the second one. And I have not yet received email confirmation for either order, though both appear on my Order Status page. This site is always full of "fun" technological issues; as long as you can do what you need/want to do, I wouldn't worry too much about the peripheral details. Happy shopping!

Re: Signing On

grandma2pkmh — Fri, 11 Oct 2019 21:39:42 GMT

Finally received my "Thank you for Your Order" email @ 5:35pm from an 8:15am order. Better late than never

Re: Signing On

loriqvc — Fri, 11 Oct 2019 22:42:07 GMT

@grandma2pkmh - Almost the exact order and email confirmation times for me; there must have been a system glitch this morning.

Re: Signing On

dooBdoo — Sat, 12 Oct 2019 00:26:22 GMT

I've seen several posts with customers reporting that the order process isn't requiring them to securely sign into their account before proceeding.

If you're certain you didn't log in earlier and there's still an open session with your account info available to the website...

then, unless the system is allowing you to order as a "guest" and it's asking you to manually enter personal info such as address and payment info (or its asking you to auto-fill the personal info that you have saved on your device), then this sounds like a serious security issue.

Don't know which moderators are today for us to "@notify," but I hope they see this thread. Also, I'd suggest that anyone who sees this happening might want to send an email message to the moderators and explain the details. Their address is QVCSocialTeam@qvc.com.

Re: Signing On

ceekay — Sat, 12 Oct 2019 00:23:26 GMT

The exact thing happened to me on October 6th. I must have acidently hit the Speed Buy button on the item I was looking at because next thing I knew I got a Thanks for your Order pop up. I IMMEDIATELY went to Order Status to see what happend and I had to LOG IN to do that (and this is within seconds of the pop up). So, it definitely let me order without being logged in. Fortunately, I was able to cancel the order I did not place... I can see where this added "feature" (as we used to call bugs when I worked on software) can cause some real problems!

Re: Signing On

geezerette — Sat, 12 Oct 2019 21:22:25 GMT

This just happened to me for the first time.

Yes, I had logged in much earlier in the day and placed an order. By the way, that order did not show on my order status page nor did I get a confirmation email for a full ten minutes. Normally, both of those are immediate. I don't know if that is connected or not, but it's the first time it happened to me. Luckily, I always write down my order number before leaving the last ordering page.

Then, just now--7 hours later--I placed another order and it never required me to give my password. I had not logged out from earlier (and I've also been signed into the forums), but I've never been able to place another order that long afterwards without it requiring my password. Only when I wanted to look at the order status did it ask for a password (my email was already entered). Also, once again it took at least ten minutes to have the order show up on my order status page and to receive a confirmation email.

Re: Signing On

geezerette — Sun, 13 Oct 2019 12:15:28 GMT

@dooBdoo

Perhaps you have a take on this:

This happened again to me this morning.

I had signed into the forums, but not the main website. When I left the forums and placed an order, it did not require my password--all my information was there already. Instead of placing the order, I closed my browser, cleared my history and web data, then went back and placed the order again. This time I had to enter both my email and password to get to the ordering pages.

I'm wondering if the ordering procedure is now picking up information in our browsing history. It never used to do this. The forums and main website were two different entities and both required at least a password even if you were signed into one or the other.

Re: Signing On

dooBdoo — Wed, 16 Oct 2019 04:57:25 GMT

@geezerette wrote:
@dooBdoo

Perhaps you have a take on this:

This happened again to me this morning.

I had signed into the forums, but not the main website. When I left the forums and placed an order, it did not require my password--all my information was there already. Instead of placing the order, I closed my browser, cleared my history and web data, then went back and placed the order again. This time I had to enter both my email and password to get to the ordering pages.

I'm wondering if the ordering procedure is now picking up information in our browsing history. It never used to do this. The forums and main website were two different entities and both required at least a password even if you were signed into one or the other.

Hi, @geezerette! I've been sick and fell behind in looking at my notifications. Sorry for the delay in responding.

Reading the various reports of this, I tend to agree that it sounds like the website is using cookies or cache (which is designed to be temporary storage) to fill in our personal information. Personally, I'm not comfortable with that and it's all the more reason to clear out that browser data as often as possible. I think this is an important and worrisome security issue and I hope all the customers who experience it will contact QVC via email or phone calls (to the corporate offices and the moderators, not to customer service).