topic Re: Cancellation in Customer Care

Cancellation

MGarcia075 — Wed, 09 Oct 2019 18:36:08 GMT

If I cancelled part if my order, how long does it take for me to get my refund?

Re: Cancellation

fthunt — Wed, 09 Oct 2019 18:39:17 GMT

If they haven't shipped yet................you havent' been charged yet. So Refund is Zip

Re: Cancellation

Krimpette — Wed, 09 Oct 2019 18:40:48 GMT

Good luck being able to cancel your order.

Re: Cancellation

MGarcia075 — Wed, 09 Oct 2019 18:51:38 GMT

I placed my order with 2 items, on my bank account it showed the charged me. About an hour later I was able to cancel 1 of the items and got the confirmation email that the item had been cancelled. But I haven't gotten a refund from it.

Re: Cancellation

MGarcia075 — Wed, 09 Oct 2019 18:53:05 GMT

I was going to ask CS what was going on with it, but Live Chat isn't working 🙄

Re: Cancellation

Deb0509 — Wed, 09 Oct 2019 18:57:07 GMT

I bet the charge is just pending, and it will drop off in a few days when the actual charge doesn't go thru.

Re: Cancellation

Alison Wonderland — Wed, 09 Oct 2019 19:09:13 GMT

@fthunt wrote:
If they haven't shipped yet................you havent' been charged yet. So Refund is Zip

If you use a credit card, it charges when it ships.

if you use a debit card, it charges immediately.

Re: Cancellation

mimomof4 — Wed, 09 Oct 2019 19:34:38 GMT

Upon order entry the funds are taken from your account (likely in a pending status). The funds are held to confirm that you are able to make the purchase.

Once you cancel - much the same as if you return an item in a B&M store the authorization will be removed from your account but it may take a couple days.

Re: Cancellation

DJs mom — Thu, 10 Oct 2019 19:44:33 GMT

@Alison Wonderland wrote:
@fthunt wrote:
If they haven't shipped yet................you havent' been charged yet. So Refund is Zip
If you use a credit card, it charges when it ships.

if you use a debit card, it charges immediately.

@Alison Wonderland I purchase from QVC using a debit card and I am not charged immediately. It is the same as when I use any other credit card. A hold is put on my account then drops off in a day or 2. Once the item ships my debit card is charged.

Re: Cancellation

Sage04 — Thu, 10 Oct 2019 19:45:12 GMT

@DJs mom, you are correct. I always use my debit card. I have two items pending from yesterday but no Bank holds show up in my bank account.

I´m billed only when the item ships when using my debit card.

Re: Cancellation

Alison Wonderland — Thu, 10 Oct 2019 19:57:27 GMT

@DJs mom wrote:
@Alison Wonderland wrote:
@fthunt wrote:
If they haven't shipped yet................you havent' been charged yet. So Refund is Zip
If you use a credit card, it charges when it ships.

if you use a debit card, it charges immediately.
@Alison Wonderland I purchase from QVC using a debit card and I am not charged immediately. It is the same as when I use any other credit card. A hold is put on my account then drops off in a day or 2. Once the item ships my debit card is charged.

I'll have to check next time. I think mine get charged immediately, but I could be mistaken.

Re: Cancellation

saintsand sinners — Mon, 14 Oct 2019 01:07:36 GMT

I find it funny that as soon as I order something if i go back to cancel the order shortly thereafter it says order in processing; but yet it takes forever to get an order back to QVC and even longer to get a refund. I am getting tired of all these charges back and forth to return something. Wish you would kindly changes a lot of your practices.