topic Re: OMG another problem :( in Customer Care

OMG another problem :(

MalteseMomma — Sun, 06 Oct 2019 15:58:30 GMT

I just read on my order status the tracking info on a package ......lol......

It said the POST OFFICE, " attemped delivery" of this item... (A341761) .lol and left a notice.

They are lying...lol......... I was home all day,in fact I am home all day EVERYDAY as I'm home bound....

I was especially waiting for this item as it said it was out for delivery, but did not come with the other Q package that they delivered to me yesterday!

WHY ARE THEY LYING?

OK "Board Bullies" that follow me ,(You know who you are) have a field day with this one!!

Re: OMG another problem :(

Jen717 — Sun, 06 Oct 2019 16:04:36 GMT

@MalteseMomma wrote:
I just read on my order status the tracking info on a package ......lol......

It said the POST OFFICE, " attemped delivery" of this item... (A341761) .lol and left a notice.

They are lying...lol......... I was home all day,in fact I am home all day EVERYDAY as I'm home bound....

I was especially waiting for this item as it said it was out for delivery, but did not come with the other Q package that they delivered to me yesterday!

WHY ARE THEY LYING?

OK "Board Bullies" that follow me ,(You know who you are) have a field day with this one!!

Seems this is an issue with your post office/postman vs QVC issue. Did you call Post Office to have them track package? I would think they would want to be made aware of falsification of delivery notices!

Re: OMG another problem :(

Bird mama — Sun, 06 Oct 2019 16:05:12 GMT

Hi @MalteseMomma It's been my experience that when delivery is coordinated between two companies, the right hand sometimes don't know what the left hand is doing.

I just had a Target experience this week. Started out UPS with hand off to USPS. The status one day was USPS is waiting for the item from UPS. The next day the status was out for delivery and I thought oooh what a treat UPS is coming to my house directly. The next day USPS confirmed they received the item.

These days I take tracking a package with a grain of salt.

Re: OMG another problem :(

Kachina624 — Sun, 06 Oct 2019 16:12:35 GMT

It has been my experience that postal carriers routinely leave these notices. They are too lazy to walk to the door and ring the bell. Mine just sits in her jeep and fills out slips of paper. You can go online and request a redelivery on the date of your choice. I just sign the slip and leave in the mailbox, then she can leave my package.

Re: OMG another problem :(

KingstonsMom — Sun, 06 Oct 2019 16:12:52 GMT

@MalteseMomma

I agree that you should contact the Postmaster at your P.O., it sounds like the carrier 'missed' delivering this package, while delivering another package and just tried to make an excuse for it.

As far as "board bullies", ignore them, don't give them the attention they crave.

Personally, I enjoy your posts and will contine to do so!

Re: OMG another problem :(

haddon9 — Sun, 06 Oct 2019 16:16:37 GMT

I would call my local post office and tell them the problem. My local PO is very helpful (I sell on Etsy so I have to deal with more delivery problems than the average shopper) and if I'm not satisfied with their answer I'll ask to speak with the postmaster.

Re: OMG another problem :(

rochelleS — Sun, 06 Oct 2019 16:24:17 GMT

@MalteseMomma

I've had USPS delivery notification that were not delivered also. Sometimes these items have shown up the next day or two. Sometimes not at all. It's definitely unsettling. I suspect it's the alternate carriers filling in to be the questionable source of the problem. These folks do all kinds of craziness. Like leaving a pkg in the middle of the driveway, tossing and breaking fragile marked pkgs etc. I hope your pkg arrives.

Re: OMG another problem :(

geezerette — Sun, 06 Oct 2019 16:25:35 GMT

I had two packages supposed to arrive the other day--UPS to USPS. But it was one of those "We'll be in your area..." deals, so UPS was to deliver them. I got one, but not the other. Went to my tracking info and it says "Delivered" for both!

Apparently the driver scanned the package but left it on the truck because it was delivered later that evening to the post office and I received it in my mail the next day.

Stuff happens.

Re: OMG another problem :(

MalteseMomma — Sun, 06 Oct 2019 16:26:39 GMT

Thank you all so much for your informitive answers.

If it doesn't arrive tomorrow I will call my post office.

Thanks again

Re: OMG another problem :(

x Hedge — Sun, 06 Oct 2019 16:30:34 GMT

Happy to say mine doesn't scan it as "delivered" until he is just steps away from my door. Then leaves it in a spot I've arranged that is out of sight from passersby.

The guy is worth his weight in gold.💛

Re: OMG another problem :(

geezerette — Sun, 06 Oct 2019 16:59:55 GMT

@x Hedge wrote:
Happy to say mine doesn't scan it as "delivered" until he is just steps away from my door. Then leaves it in a spot I've arranged that is out of sight from passersby.
The guy is worth his weight in gold.💛

@x Hedge

So is my regular UPS driver, but this was someone else. And I didn't get a chance to catch him before he sped down the driveway. We had the same driver (who drove the same route) for years. I knew when a package would arrive within the hour he was so prompt. Then a year or two ago, UPS started switching drivers and mixing up the routes. The drivers hate it and I never know when anything will arrive.

My regular mail lady is wonderful though. 👍

Re: OMG another problem :(

MalteseMomma — Sun, 06 Oct 2019 17:41:26 GMT

The girl delivering yesterday needs attention ........

She refuses deliver my BirdSeed because 20lbs is too heavy.

Since PO jobs are considered Gov jobs and hard to get also envied, someone should look into her!

Re: OMG another problem :(

geezerette — Sun, 06 Oct 2019 18:06:07 GMT

@MalteseMomma wrote:
The girl delivering yesterday needs attention ........

She refuses deliver my BirdSeed because 20lbs is too heavy.

Since PO jobs are considered Gov jobs and hard to get also envied, someone should look into her!

@MalteseMomma

Good thing she doesn't work for FedEx! I get my pet food from a couple of companies that use them. My boxes are often 40-50lbs. I feel so sorry for my driver--usually it's a tiny little girl who really struggles.

Re: OMG another problem :(

SeaMaiden — Sun, 06 Oct 2019 18:15:40 GMT

I must be just fortunate as all my mail delivery people are so wonderful.

Re: OMG another problem :(

x Hedge — Sun, 06 Oct 2019 18:44:01 GMT

@geezerette wrote:
@x Hedge wrote:
Happy to say mine doesn't scan it as "delivered" until he is just steps away from my door. Then leaves it in a spot I've arranged that is out of sight from passersby.
The guy is worth his weight in gold.💛
@x Hedge

So is my regular UPS driver, but this was someone else. And I didn't get a chance to catch him before he sped down the driveway. We had the same driver (who drove the same route) for years. I knew when a package would arrive within the hour he was so prompt. Then a year or two ago, UPS started switching drivers and mixing up the routes. The drivers hate it and I never know when anything will arrive.

My regular mail lady is wonderful though. 👍

Wonder if that's why I have a different UPS guy now.

Old guy rang the bell and left package out of sight.

New guy slaps the glass (as though that equals knocking) and dumps the package on the driveway, blocking me from being able to open the door.

Re: OMG another problem :(

geezerette — Sun, 06 Oct 2019 19:02:13 GMT

@x Hedge wrote:
@geezerette wrote:
@x Hedge wrote:
Happy to say mine doesn't scan it as "delivered" until he is just steps away from my door. Then leaves it in a spot I've arranged that is out of sight from passersby.
The guy is worth his weight in gold.💛
@x Hedge

So is my regular UPS driver, but this was someone else. And I didn't get a chance to catch him before he sped down the driveway. We had the same driver (who drove the same route) for years. I knew when a package would arrive within the hour he was so prompt. Then a year or two ago, UPS started switching drivers and mixing up the routes. The drivers hate it and I never know when anything will arrive.

My regular mail lady is wonderful though. 👍

Wonder if that's why I have a different UPS guy now.

Old guy rang the bell and left package out of sight.

New guy slaps the glass (as though that equals knocking) and dumps the package on the driveway, blocking me from being able to open the door.

@x Hedge

Yes, my old regular driver would knock on the door and leave my packages in the garage if I had the garage door open. If not, he brought them around to the front porch and rang the bell, then left. Now, they leave the packages outside the garage, rain or shine. No knock. No front porch delivery even if it's pouring rain.

I managed to talk to my old regular UPS driver about it. He said that UPS (at least around here) now has everything managed by computer from start to finish. According to him they now dictate not only which route he drives, but how he drives it. They keep track of him on the road and will have him running zig-zag all over instead of letting him drive the way he did for years. He hates it. The guys are never on the same route anymore and the computer makes him go out of his way half the time, somehow calculating that's better for the company.

I was asking him about the "We'll be in your area" thing and how they figure when to use it and when not. He said that comes into our local warehouse already figured out by the computer now. The local managers have nothing to do with it. Or much of anything anymore, apparently.

All I know is that I can have deliveries five days a week, and each day I can have a different driver. And year round, not just at holiday rush time.

The only good thing is that most of the drivers still carry dog cookies with them. 😄

Re: OMG another problem :(

janeec — Sun, 06 Oct 2019 22:29:47 GMT

Several years ago I had ordered something from Amazon. I received a notice that it was undeliverable from the post office.

I had been home all day and live in an urban area with good roads, and house well marked.

After several phone calls and emails, it turns out someone at the post office had picked up the package for delivery, but it wasn't on her routel So she marked it as undeliverable. I talked with the postmaster, and he said she was told that even if it wasn't on her route, since she had it she was to deliver it.

I asked the postmaster who interviews the new hires and that lying is not acceptable. What if it had been a check? I haven't had a problem since, but that doesn't mean it can't happen again.

Re: OMG another problem :(

stellabystarlight — Mon, 07 Oct 2019 19:49:20 GMT

I had the same problem once. I was home all day and the notice said that no one answered the bell - not home.

When I questioned the mail carrier, he said that it was the last item on his route and it was time for his shift to end - 5:00 PM, so he made that slip that no one answered the door. I received the package the next day.

Re: OMG another problem :(

Venezia — Tue, 08 Oct 2019 02:26:39 GMT

I'm in a rural area. The carriers in this area are not federal employees; they are contractors and have to use their own vehicles. They get no federal benefits.

Having said that, we used to have excellent postal service until our regular guy retired. Now it's hit or miss. I had someone leave a note in the mailbox saying they'd "attempted delivery" but no one was "at home to accept delivery". Rubbish! I and my DH were home all day. I phoned the post office - turned out they'd put it on the wrong vehicle. I asked WHY they lied about it and she said "They have to put something down as a reason for why it wasn't delivered." WTH??? I picked it up myself.

I've had one idiot woman leave my package on the edge of the porch, in the rain AND on top she left my letters...this was a rainy, windy day. I was out with a friend and came home to find letters blown all the way down my lawn. She couldn't even have put them UNDER the package? Let alone in the mailbox where they belonged? I called the local office about that, too.

Another package from Amazon wasn't delivered because "too long to fit in vehicle". But I was able to put it in my small car. I asked what happens, if a customer can't collect a package she's paid for to have delivered to her door: "We'd hold it for 15 days, then return it." (Amazon was no help in this either.)

It's no use trying to contact the national post office customer service. You end up in a queue with a "wait time is approximately one hour and forty minutes". Send them an email and get nothing more than an automated response and no follow-up.

@MalteseMomma- I absolutely believe your experience and it's maddening. And we're helpless to do anything about it.