topic Re: Payment options in Customer Care

Payment options

Krimpette — Wed, 02 Oct 2019 11:37:36 GMT

I placed an order yesterday and wanted to select single payment. The edit button didn't work. I did a work around (I think) and hopefully got the payment changed to single pay. This morning, I went to check to see that my payment option is what I want and the edit button on the order page didn't give me the option to edit either. What's going on???? I NEVER want easy pay. If that's becoming my only option, I'll just quit ordering, I guess.

Re: Payment options

phoenixbrd — Wed, 02 Oct 2019 12:19:33 GMT

Agree...don't care for this default. I don't use easy pay.

Re: Payment options

x Hedge — Wed, 02 Oct 2019 12:53:36 GMT

@Krimpette , @phoenixbrd ,

I do use easy pay, but would be equally upset if my preferred option weren't accessible, or if I had to take the long way around to 'outwit' their incompetent programming.

If it came down to having to phone in my orders again, I'd likely not order either.

Re: Payment options

Susan-QVC — Wed, 02 Oct 2019 13:40:14 GMT

@Krimpette wrote:

I placed an order yesterday and wanted to select single payment. The edit button didn't work. I did a work around (I think) and hopefully got the payment changed to single pay. This morning, I went to check to see that my payment option is what I want and the edit button on the order page didn't give me the option to edit either. What's going on???? I NEVER want easy pay. If that's becoming my only option, I'll just quit ordering, I guess.

@Krimpette Good Morning,

The order that was placed yesterday, both items are not on ez pay.

Susan

Re: Payment options

Krimpette — Wed, 02 Oct 2019 13:59:04 GMT

@Susan-QVC Thanks for checking. Any idea why I am unable to use "edit" in the ordering process and why I could not view the payment portion of my order the next day? Is that a problem peculiar to me, or is it something that needs to be fixed?

Re: Payment options

suzykee — Wed, 02 Oct 2019 16:22:17 GMT

I had the same problem. Called CS & she didn't have an answer either other than to say they've been doing updates. I rebooted my computer & I think it has solved the problem. But I thought that took care of the videos not playing too. They worked for a day then won't play again. Emailed CS & here is a number they sent 800-367-9444. I will try to call them this afternoon. Good luck to you!!

Re: Payment options

Venezia — Wed, 02 Oct 2019 16:26:42 GMT

I agree with those who don't like the default option of Easy Pay. I seldom use that (as it drives my DH crazy, when he's doing the accounts).

I understand that QVC thinks it's a perk for their customers, but I think it should be the other way around: the default should be "Single Payment" and you should be able to select Easy Pay, only if you want it.

Re: Payment options

VancouverUSAgal — Wed, 02 Oct 2019 16:32:31 GMT

Interesting! I always use Easy Pay because I want the least amount of my money tied up I told I decide if I'm going to keep an item. If their quality control were better, I wouldn't have to be so cautious but these days many (half?) the items get returned.