topic Re: Too confusing in Customer Care

Too confusing

halfpint1 — Sun, 29 Sep 2019 15:23:24 GMT

I was going to order but I am confused about how about for it says something about payments. I don't have a q card and don't want one. Go back to the old way but leave a couple of steps out. Then I read you can call up about the specials--is that true? I guess I will save for I have spending toomuch anyways.

Re: Too confusing

Tricolor — Sun, 29 Sep 2019 15:43:30 GMT

You can pay with easy pay with any credit card or debit card. There is an option to select to pay the full amount or pay in with easy pay. If you need assistance, you could always call and place your order. As far as TSVs, you can't call and be given that information ahead of time. Usually a few days before, they will appear on their home page..

Re: Too confusing

Ketra — Sun, 29 Sep 2019 15:52:28 GMT

@halfpint1 wrote:
I was going to order but I am confused about how about for it says something about payments. I don't have a q card and don't want one. Go back to the old way but leave a couple of steps out. Then I read you can call up about the specials--is that true? I guess I will save for I have spending toomuch anyways.

@halfpint1 Don’t feel bad, a lot of customers are finding the new payment page more confusing than the old one. They recently did a software upgrade (or downgrade) and have made it more difficult to check out. You can always call 1-800-345-1212 and order through a live person. After you dial the number above, as soon as you hear the automated message, press 0, and a live person will then take your order. Just give them the product item number, and then your credit card information.

Re: Too confusing

Sweetbay magnolia — Sun, 29 Sep 2019 16:12:05 GMT

Before placing the order, there is an option at the bottom (line item total) to edit whether to split the payment or pay in full, if easy pay is offered.

As I recall, the old checkout defaulted to EP. It's just a little different though the typeface is easier to read, I think.

Re: Too confusing

millieshops — Sun, 29 Sep 2019 16:14:26 GMT

@halfpint1I don't mean to be an enabler and have you order too much, but I frequnetly still prder quickly and easily the "old-fasahioned" way. I pick up my phone and call.

Once in a while, some item makes the lines crazy busy, but at least 9 out of 10 times I get a human voice immediately. I just need to know the name of what I want to buy, the color, the size, etc. They know who you are and if you have used a credit card in the past, they probably know even that!

I do NOT have a Q card (I don't use any individual store cards - to me for what I buy, there's not enough ongoing benefit to bother with extra cards.

I haven't even tried the new payment set-up!

Re: Too confusing

kelsey17 — Sun, 29 Sep 2019 16:14:31 GMT

I pay all different ways ...charge, ezpay, checks .....and i went to order the other day and under payments i couldn't find "pay with check" which is the option i wanted .....i called Customer Service and said that i didn't see any option for paying with a check and i wondered if they had discontinued accepting checks...........the representative told me that YES they still do accept checks and she would take my order.........hoping if they haven't already fixed that issue they will soon.

Re: Too confusing

IMW — Sun, 29 Sep 2019 16:17:06 GMT

@Ketra you are right of course, but if you use Ebates, or mr rebates you lose the discount.

Some gracious retailers when told of online ordering difficulties give a discount or free shipping, not QVC.

Re: Too confusing

Love my grandkids — Sun, 29 Sep 2019 18:53:05 GMT

@halfpint1 Place your order by phone. The Customer Service folks are very nice and will walk you through the process. You can use ANY credit card. Easy peasy!

Re: Too confusing

Kachina624 — Sun, 29 Sep 2019 18:58:27 GMT

I don't see what all the fuss is about. It seems simple and straight forward to me. Goes very fast and you're finished. I especially like that there's a link to order status so you can verify that your order was placed.

Re: Too confusing

Diva on The Q — Sun, 29 Sep 2019 19:34:32 GMT

@Kachina624 wrote:
I don't see what all the fuss is about. It seems simple and straight forward to me. Goes very fast and you're finished. I especially like that there's a link to order status so you can verify that your order was placed.

I agree. Very quick and easy process.

Re: Too confusing

RedTop — Mon, 30 Sep 2019 02:01:24 GMT

This 81 year old customer basically has decent vision in just one eye.

Instead of letting a customer choose the easy pay option, online ordering defaults to easy pay and you have to edit for the single pay option. She does not know where or how to do the edit.

She knew her way around the previous order page, and is having a hard time with the changes.

Re: Too confusing

Sparklygram — Mon, 30 Sep 2019 03:11:54 GMT

I AGREE THAT THIS NEW FORMAT IS CONFUSING. I USUALLY PAY BY CHECK AND HAD TO CALL CUSTOMER SERVICE SINCE I DIDN’T SEE AN OPTION FOR PAYMENT BY CHECK. THEY COULDN’T TELL ME HOW TO NAVIGATE THE NEW FORMAT, SAID THEY HADN’T HAD ANYONE ELSE THAT DAY SAY THEY HAD A PROBLEM WITH IT. OF COURSE SHE WAS HELPFUL BY TAKING MY ORDER BUT I DON’T WANT TO ALWAYS HAVE TO CALL TO PLACE AN ORDER. SINCE THEN I HAVE FIGURED OUT HOW TO FIND THE OPTION TO PAY BY CHECK.

Re: Too confusing

sunshine45 — Mon, 30 Sep 2019 03:58:00 GMT

the check or money order option is still there at checkout. you just need to click on the + sign where it says "payment edit." there is also a paypal option. if you have multiple credit cards on your account that is how you access a different card.

to change the easy pay option that is the default you can click on the "selected billing option" towards the bottom of the item in your cart.

personally, i really like the new checkout. i find it to be much more streamlined with everything on one page.

Re: Too confusing

Gorgf — Mon, 30 Sep 2019 12:58:31 GMT

I order alot on line so found it pretty usual.. Once the new system is used a few times and one must be sure to look closely. It sounds like they do not want to take checks any more or avoiding the option unless calling in Changes are sometimes difficult when used to a process. I dont fault anyone for feeling frustrated.

Re: Too confusing

sunshine45 — Mon, 30 Sep 2019 20:57:43 GMT

@Gorgf wrote:
I order alot on line so found it pretty usual.. Once the new system is used a few times and one must be sure to look closely. It sounds like they do not want to take checks any more or avoiding the option unless calling in Changes are sometimes difficult when used to a process. I dont fault anyone for feeling frustrated.

@Gorgf

the check/money order option is still available online and by phone.

Re: Too confusing

september — Tue, 01 Oct 2019 01:27:03 GMT

@halfpint1 wrote:
I was going to order but I am confused about how about for it says something about payments. I don't have a q card and don't want one. Go back to the old way but leave a couple of steps out. Then I read you can call up about the specials--is that true? I guess I will save for I have spending toomuch anyways.

@halfpint1 I’ve read your posts in the past, where you’ve stated that you buy things from qvc that you don’t really need. You’ve said it again, in this post.

Maybe you don’t need to worry about the new ordering process, since if you stop placing orders for unneeded items....that might be a good thing.

Re: Too confusing

NQ123 — Wed, 02 Oct 2019 23:58:02 GMT

My Q card is no longer linked to the account, why did they remove that information?