topic Re: Videos not playing in Customer Care

Videos not playing

suzykee — Sat, 28 Sep 2019 16:11:51 GMT

Does anyone have trouble with videos not playing? I notice that Lunchtime Specials & Primetime specials won't play video any more. I just looked up an item form my wish list - IT Cosmetics - and it wouldn't play. I don't understand why some items let the video play while others don't. I won't purchasse items that don't have videos, pics or descriptions. Anyone have reason why or a suggestion how to fix the problem?

Re: Videos not playing

Mz iMac — Sat, 28 Sep 2019 16:14:49 GMT

@suzykee I have no issues playing videos. Please post and/or link an item # for others to test. The cause may be as simple an enabling sound on the video.

Re: Videos not playing

suzykee — Sat, 28 Sep 2019 17:12:54 GMT

OK this is CRAZY. I just checked a LTS plus the wish list item & they now play. I didn't do anything special. I've had this problem for maybe the last week or two. Maybe the ghosties aren't waiting for Halloween to come out & play, HA ,HA!

Re: Videos not playing

tobes — Sat, 28 Sep 2019 18:23:23 GMT

I have trouble with the videos playing only 1/3 of the way then they cut out. Have had this problem all along. Once the videos came back playing correctly, but went back to cutting out. I am using Chrome, Windows 10, here's a link

https://www.qvc.com/Barefoot-Dreams-Cozychic-Cali-Cardi.product.A342911.html?sc=IROA

Re: Videos not playing

Mz iMac — Sat, 28 Sep 2019 18:47:11 GMT

@tobes I tested & no cut off for me. Played twice on 2 different browsers.

If you have not done so, try a different browser. Also, restart your computer.

System Info

Mac

Browsers: Waterfox & Firefox (both latest versions)

OS: 10.14.6

Flash Player: Latest for Mac

Re: Videos not playing

tobes — Sat, 28 Sep 2019 19:08:53 GMT

Done all this to no avail. Used the link myself and video cut out for about 5 seconds but came back unlike when I go directly to the video myself. Maybe I will have to copy link and reopen the website using the link. Oh well. I have had other intermittent problems with the Q website. I believe Q needs to get new IT consultant.

Re: Videos not playing

tobes — Sat, 28 Sep 2019 19:04:04 GMT

@suzykee - CS should have instructed you to keep the wrong lipsticks and immediatly credited your account. This is what happens to me when a few times I received wrong items I ordered on the !00% Pure website and the Nordstrom's website.