topic Re: Tracking Returns in Customer Care

Tracking Returns

Danni Lee — Thu, 19 Sep 2019 16:09:25 GMT

Has anyone else run into problems tracking their returns? I sent something back on 8/16/19, and the tracking number cannot be located in the USPS system. I'm also still being charged the easy pay installments for this order. It has been my experience in the past that refunds are processed by QVC much faster than this.

Re: Tracking Returns

Kachina624 — Thu, 19 Sep 2019 16:12:46 GMT

@Danni Lee. Suggest you contact Mods, who are part of CS, at QVCSocialTeam@QVC.com. Include order #. They'll take care of you.

Re: Tracking Returns

Susan-QVC — Thu, 19 Sep 2019 16:17:20 GMT

@Danni Lee wrote:
Has anyone else run into problems tracking their returns? I sent something back on 8/16/19, and the tracking number cannot be located in the USPS system. I'm also still being charged the easy pay installments for this order. It has been my experience in the past that refunds are processed by QVC much faster than this.

@Danni Lee We sent an email for more info.

Susan

Re: Tracking Returns

ruthbe — Thu, 19 Sep 2019 16:42:35 GMT

I have had a terrible time with returns for the last several months. I now take my package to the post office...ask for a receipt. It might take up to 2 weeks for a return to be delivered....at least. And then a lot of times I have to call customer service to ask for the refund. (actually most all of the time). Extremely frustrating. And then wait for the refund.

Re: Tracking Returns

Diva on The Q — Thu, 19 Sep 2019 17:02:29 GMT

@ruthbe: Qvc's return/refund cycle generally takes up to two weeks to complete. I used to become frustrated but now, I know the drill. Patience is the key.

Re: Tracking Returns

SoX — Thu, 19 Sep 2019 17:06:13 GMT

I'm also having problems with several returns ... the "track your return" option has been omitted from my order status page. Instead it only mentions "print return label." I don't need a return label ... the orders have already been returned but I don't know where they are ...

Re: Tracking Returns

LogoFan — Thu, 19 Sep 2019 17:07:17 GMT

I have several packages on the way back to QVC as of yesterday with their return label for USPS.

When I checked the individual orders involved, the only feature there is "print return label" and no longer anything about refund and return tracking which usually states received at PO, in transit, etc.

Hope they are not making changes to the system to give us less information and no possibility of tracking our returns.