topic Re: Darn QVC... in Customer Care

Darn QVC...

GAC65 — Thu, 12 Sep 2019 12:35:06 GMT

...if you would just put items people put in their cart in the save list after the allotted time you just might sell more merchandise!!!!!!!!!!!!!!!! So disgusted with this new feature.

Re: Darn QVC...

KingstonsMom — Thu, 12 Sep 2019 12:42:21 GMT

Amen!

Re: Darn QVC...

avid shopper — Thu, 12 Sep 2019 13:16:02 GMT

this has been going on for a while but they won't simply tell us if it is a permanent feature or a glitch in the system.

Re: Darn QVC...

Susan-QVC — Thu, 12 Sep 2019 13:24:31 GMT

This post has been removed by QVC Argumentative

Re: Darn QVC...

chrystaltree — Thu, 12 Sep 2019 13:29:09 GMT

@avid shopper wrote:
this has been going on for a while but they won't simply tell us if it is a permanent feature or a glitch in the system.

I don't believe it's a glitch. Other shopping channels have been doing this for quite some time. It isn't fair or a sound business practice to deny a sale to someone who is ready, willing and able to purchase something immediately just because someone has parked that item in their shopping cart. I understand that shoppers sometimes need time to think about a purchase but that is what the Wish List is for.

Re: Darn QVC...

Diva on The Q — Thu, 12 Sep 2019 18:28:31 GMT

@chrystaltree wrote:
@avid shopper wrote:
this has been going on for a while but they won't simply tell us if it is a permanent feature or a glitch in the system.

I don't believe it's a glitch. Other shopping channels have been doing this for quite some time. It isn't fair or a sound business practice to deny a sale to someone who is ready, willing and able to purchase something immediately just because someone has parked that item in their shopping cart. I understand that shoppers sometimes need time to think about a purchase but that is what the Wish List is for.

@chrystaltree: I agree. Plus, we are given a warning that any item in the cart will only be held for one hour. This notice appears on the page just before finalizing purchase. We're given fair warning. What's unfair about that?

Re: Darn QVC...

Gorgf — Thu, 12 Sep 2019 19:50:10 GMT

Since the change I have been using the save for later to go back and shop. Sometimes I want to think about an item or don't have enough time to finish the order especially to read reviews. It works for me. I also use for my saving for Free Ship Day.

Re: Darn QVC...

Tyak — Thu, 12 Sep 2019 21:58:30 GMT

The last thing this company needs is to sell more merchandise! They're unable to handle the amount that they sell right now. I have an order placed on SEPTEMBER 1st that is still 'in process.' Talk about not knowing how to run a business! I think I'm going back to b & m stores. This company really needs to get someone in charge that can help them learn the basics of how to run this place efficiently.

Re: Darn QVC...

MalteseMomma — Sun, 15 Sep 2019 16:40:31 GMT

@Tyak wrote:
The last thing this company needs is to sell more merchandise! They're unable to handle the amount that they sell right now. I have an order placed on SEPTEMBER 1st that is still 'in process.' Talk about not knowing how to run a business! I think I'm going back to b & m stores. This company really needs to get someone in charge that can help them learn the basics of how to run this place efficiently.

@Tyak

I agree with you! This morning I was even UNABLE to pay my QCard bill!!!

WOW!!!! Thats really messed up! IMO

(Just in case the "NASTIES" (you know who you are..) have a nasty repley to my post as they usually do....lol It took 5 frustrating phone calls before they finally told me their system was down!)

Re: Darn QVC...

corita — Sun, 15 Sep 2019 23:10:07 GMT

@MalteseMomma wrote:
@Tyak wrote:
The last thing this company needs is to sell more merchandise! They're unable to handle the amount that they sell right now. I have an order placed on SEPTEMBER 1st that is still 'in process.' Talk about not knowing how to run a business! I think I'm going back to b & m stores. This company really needs to get someone in charge that can help them learn the basics of how to run this place efficiently.

@Tyak

I agree with you! This morning I was even UNABLE to pay my QCard bill!!!
WOW!!!! Thats really messed up! IMO
(Just in case the "NASTIES" (you know who you are..) have a nasty repley to my post as they usually do....lol It took 5 frustrating phone calls before they finally told me their system was down!)
----------------
The same thing happened to me. I tried 5 times in two hours. Finally one CS told me that they were having problems with the phone system. But then I talked to another and she said QVC was just busy!! Mmmmm....

Re: Darn QVC...

apple1964 — Mon, 16 Sep 2019 10:59:41 GMT

They should get there act together. Delivery problems.... website problems and now this. WOW! What is going on with you QVC?

Re: Darn QVC...

KingstonsMom — Tue, 17 Sep 2019 15:39:50 GMT

@chrystaltree wrote:
@avid shopper wrote:
this has been going on for a while but they won't simply tell us if it is a permanent feature or a glitch in the system.

I don't believe it's a glitch. Other shopping channels have been doing this for quite some time. It isn't fair or a sound business practice to deny a sale to someone who is ready, willing and able to purchase something immediately just because someone has parked that item in their shopping cart. I understand that shoppers sometimes need time to think about a purchase but that is what the Wish List is for.

@chrystaltree

You missed the point.

The point is that before, if you left items in your cart for over an hour, they were moved to your 'Save for Later' list, below the shopping cart.

Now, with the 'new' cart, the items do not go to your 'saved for later' list, they just disappear and you have to start all over to remember what you had in that list.

The 'new' Wish list is terribly inefficient for many of us and I no longer use it and many others don't either.

Re: Darn QVC...

dylanfan — Tue, 17 Sep 2019 01:11:06 GMT

This website is driving me crazy. Sometimes I put items in my cart, which move to saved for later....sometimes the items in my cart just disappear & don’t move to save for later. Sometimes I want to think about buying the item. I do eventually order most of my saved for later items,

If it disapoears , Q just might lose a sale! I guess they just don’t care about sales lol

Re: Darn QVC...

MSUSpartan155 — Tue, 17 Sep 2019 04:57:04 GMT

After an hour, the items in my cart should be moved to "Saved for Later", if not purchased. They then become available for other shoppers. But, when they are moved, I can still see them and think about a possible purchase. The items are literally saved for later. Tonight, I had something in my cart, got distracted, and didn't purchase within the hour. When I went back to my cart, the item was gone, and it was not "Saved for Later". I couldn't remember where I found the item, because I had been shopping in Primetime Specials, and Items Recently on Air, and several other places. It took me too much time to find the item, so I just let it go. Had it been in my Saved for Later cart, I would have purchased it. QVC lost a sale tonight.