topic Re: Kitchenaid Sweepstakes..won’t work in Customer Care

Kitchenaid Sweepstakes..won’t work

grandma petes — Wed, 11 Sep 2019 05:34:34 GMT

Can not enter the Kitchenaid Sweepstakes from my iPad....help....please and thank you!!!

Re: Kitchenaid Sweepstakes..won’t work

phluphy — Wed, 11 Sep 2019 06:11:15 GMT

I called CS and the lady even tried, she could not do it either. I said someone needs to extend this sweepstakes and fix the problem. She wasn't sure who to call and let them know. Really??

Re: Kitchenaid Sweepstakes..won’t work

Wayne-QVC — Wed, 11 Sep 2019 06:28:54 GMT

@grandma petes @phluphy I'm so sorry. I will forward this information to have it corrected.

Re: Kitchenaid Sweepstakes..won’t work

phluphy — Wed, 11 Sep 2019 06:29:24 GMT

Thank you soooooo much. Great Job!!

Re: Kitchenaid Sweepstakes..won’t work

OnlyShopsOnline — Wed, 11 Sep 2019 07:06:19 GMT

The sweepstakes entries very rarely work for me.....ever.

Re: Kitchenaid Sweepstakes..won’t work

grandma petes — Wed, 11 Sep 2019 13:36:40 GMT

@Wayne-QVC @Thanks so much. My question now is, if even Customer Service cannot enter while trying to help a customer, then how can we enter at all? I feel that once, if it all, the entry system is corrected, then everyone should be able to have entries submitted for everyday they were not able to submit one. I had the same issue with the last Sweepstakes and I feel that if this continues to be an issue, maybe QVC should rethink having them at all.

Re: Kitchenaid Sweepstakes..won’t work

phluphy — Wed, 11 Sep 2019 17:00:27 GMT

Wayne from QVC, it still is NOT fixed...Help!!

Re: Kitchenaid Sweepstakes..won’t work

dooBdoo — Wed, 11 Sep 2019 23:19:18 GMT

@grandma petes, @phluphy, @OnlyShopsOnline, @Wayne-QVC

For iPad Safari, in Settings try disabling “Prevent cross-site tracking” (a feature introduced with iOS 11). I was playing around with it, and it seems to me there’s a problem with the website software using pop-ups and also with cookies, so our related settings (which vary from one device or software to another) are likely affecting our ability to access, enter data, and complete/submit entries. (I’m using an iPad 6 with iOS 12.4.1 at the moment.)

Re: Kitchenaid Sweepstakes..won’t work

grandma petes — Thu, 12 Sep 2019 00:16:47 GMT

@dooBdoo @Thanks so much!!! I really appreciate your help. I’ll give it a try.😊

Re: Kitchenaid Sweepstakes..won’t work

OnlyShopsOnline — Thu, 12 Sep 2019 02:36:40 GMT

@dooBdoo wrote:
@grandma petes, @phluphy, @OnlyShopsOnline, @Wayne-QVC

For iPad Safari, in Settings try disabling “Prevent cross-site tracking” (a feature introduced with iOS 11). I was playing around with it, and it seems to me there’s a problem with the website software using pop-ups and also with cookies, so our related settings (which vary from one device or software to another) are likely affecting our ability to access, enter data, and complete/submit entries. (I’m using an iPad 6 with iOS 12.4.1 at the moment.)

It doesn't matter if I'm using my iPad or using Mozilla on my iMac. Sometimes it works. Most of the time it doesn't. It's not a new problem for me. Started sometime last year. Thanks for the suggestion though!!!

Re: Kitchenaid Sweepstakes..won’t work

dooBdoo — Thu, 12 Sep 2019 12:19:15 GMT

@grandma petes, You're welcome! I hope it helps but have to admit I'm a wee bit less than optimistic that it will be consistent.

@OnlyShopsOnline, You're welcome! I understand. No matter which of my devices (or browsers) I use when these sweepstakes discussions come up, sometimes I can get it to work and other times not at all. I do feel it's the way the Q's software is using a combo of pop-ups and tracking (basically cookies), and it's just not compatible with all our devices, software, browser addons/extensions, and our settings. I don't think we should have to disable protections like pop-up blocking, disallowing cookies, that sort of thing, every time we want to access the contests. Anyway, I'm sorry you, @grandma petes, and others are having problems. I know it's aggravating.

Re: Kitchenaid Sweepstakes..won’t work

SeaMaiden — Thu, 12 Sep 2019 15:11:10 GMT

I use chrome on my iPad and it works just fine.