topic Re: MODS: holiday return policy start date? in Customer Care

MODS: holiday return policy start date?

loriqvc — Sat, 07 Sep 2019 15:41:55 GMT

Good morning, moderators! Do you know when the holiday return policy will take effect across the site? There are a few items I'd like to purchase as gifts, but I want to make sure the recipients will be able to return them if they need to. Thank you...

Re: MODS: holiday return policy start date?

Kim-QVC — Sat, 07 Sep 2019 16:29:30 GMT

@loriqvc wrote:

Good morning, moderators! Do you know when the holiday return policy will take effect across the site? There are a few items I'd like to purchase as gifts, but I want to make sure the recipients will be able to return them if they need to. Thank you...

Hi @loriqvc Sorry no memo yet on the Holiday Return Policy for this year. Shouldn't be too much longer, typically it starts towards the end of September. ~Kim

Re: MODS: holiday return policy start date?

knittykitty — Sat, 07 Sep 2019 16:58:48 GMT

and why are hosts referring to 30 day returns with no mention of returns to end of January?????

Re: MODS: holiday return policy start date?

loriqvc — Sat, 07 Sep 2019 18:25:25 GMT

Thank you, @Kim-QVC! I'll keep watching...

Re: MODS: holiday return policy start date?

Sage04 — Sat, 07 Sep 2019 20:39:48 GMT

@knittykitty , the return policy for holiday returns has not started yet, so as of now it´s still the 30 days return policy.

Re: MODS: holiday return policy start date?

GCR18 — Sat, 07 Sep 2019 21:23:24 GMT

I thought I saw the date posted here. It's usually sometime the last week in Sept.

Re: MODS: holiday return policy start date?

Lipstickdiva — Mon, 09 Sep 2019 15:46:45 GMT

@knittykitty wrote:
and why are hosts referring to 30 day returns with no mention of returns to end of January?????

@knittykitty, because that is the return policy until the holiday return policy goes into effect.

The only items that have a return policy until the end of January, for now, are items purchased during holiday programming.

Re: MODS: holiday return policy start date?

Allieoh — Tue, 24 Sep 2019 01:06:05 GMT

I saw the note that holiday returns is in effect, but when did it start? I can’t find that info in the FAQs. Thanks!

Re: MODS: holiday return policy start date?

Beth-QVC — Tue, 24 Sep 2019 01:13:18 GMT

@loriqvc

To Everyone - September 21st officially began our holiday return policy. Which means you have until the last day of January 2020 for gift returns.

Beth QVC

Re: MODS: holiday return policy start date?

DAD — Wed, 09 Oct 2019 13:01:34 GMT

I was worried because I purchased a jacket for my daughter for Christmas that shipped on 9/30.I must have known at the time. So I'm okay???