topic Re: MODS Question About Refunding Tax With A Drop In Price in Customer Care

MODS Question About Refunding Tax With A Drop In Price

lmt — Sat, 07 Sep 2019 15:47:43 GMT

I hope one of the mods can answer this question.

I recently purchased (within the 30 days) a jewelry item that now has a lower price. I called CS and was credited the difference for the item but not for the extra tax I paid. I questioned this and the CS rep (very curtly) said that QVC doesn't give credit back for the extra tax I paid.

I've had several refunds over the years for a price drop and could've sworn that I was also credited back the extra tax.

Re: MODS Question About Refunding Tax With A Drop In Price

suzykee — Sat, 07 Sep 2019 16:15:54 GMT

My question would be "What are they doing with the extra tax?" How do they balance the books. In a brick & mortar you get the tax adjustment. Or maybe it's different for online?

Re: MODS Question About Refunding Tax With A Drop In Price

ValuSkr — Sat, 07 Sep 2019 16:30:03 GMT

They should credit sales tax related to the price adjustment. There's no reason not to. If they don't, you have a valid complaint.

Re: MODS Question About Refunding Tax With A Drop In Price

lmt — Sat, 07 Sep 2019 18:48:13 GMT

I called CS again to see if I would get a different answer.

The rep I spoke to this time was more pleasant than the first one I had to deal with. I was told again that QVC will not credit back the difference in tax for the lower amount. I asked if this was a new policy and I was told that this has been their policy since day one - they have NEVER given a refund for the difference in tax, they will only give a refund for the difference in price.

Now I know that it's not much money and QVC is not benefiting from this, my state is. But this just doesn't seem right to me. I asked to speak to a supervisor about this but the rep went ahead and refunded the difference back to me.

Re: MODS Question About Refunding Tax With A Drop In Price

loriqvc — Sat, 07 Sep 2019 19:11:15 GMT

@lmt - Since QVC is required to pass along the tax to the government on a specified basis, I'm thinking it would be a relatively complicated task to retrieve and refund small portions of multiple payments in cases where a full order refund is not being processed. Whenever I've received a refund due to a price adjustment, it has only been for the base item price. It would be nice to get a correlated tax refund as well, but I am fairly sure the Q's price matching policy only applies to the item itself.

Re: MODS Question About Refunding Tax With A Drop In Price

SeaMaiden — Sat, 07 Sep 2019 19:14:24 GMT

Just another TAX RIPOFF for the consumer....

Re: MODS Question About Refunding Tax With A Drop In Price

ValuSkr — Sat, 07 Sep 2019 19:27:23 GMT

@loriqvc wrote:
@lmt - Since QVC is required to pass along the tax to the government on a specified basis, I'm thinking it would be a relatively complicated task to retrieve and refund small portions of multiple payments in cases where a full order refund is not being processed.

It's not hard really. QVC, like any other retailer, should reverse the original sale and then record the new sale (the lower price). Then apply sales tax (to the difference) using the original jurisdiction and rate. If Q's systems can't handle that, then they're antiquated.

Re: MODS Question About Refunding Tax With A Drop In Price

lmt — Sat, 07 Sep 2019 19:28:01 GMT

@loriqvc I understand what you're saying. I have no idea how complicated it might be for QVC to refund the extra tax - it seems to me everything these days is done with a few keystrokes. If QVC can refund the tax when they're dealing with an order return, what's the difference? Just because the amount might be smaller? Doesn't make any sense to me. **SIGH**

Thank you for taking the time to respond.

Re: MODS Question About Refunding Tax With A Drop In Price

lmt — Sat, 07 Sep 2019 19:33:55 GMT

@SeaMaiden wrote:
Just another TAX RIPOFF for the consumer....

@SeaMaiden You said it.

The small amount in the difference in the tax ain't gonna make me rich, BUT it really leaves a very bad taste in my mouth.

Re: MODS Question About Refunding Tax With A Drop In Price

lmt — Sat, 07 Sep 2019 19:37:10 GMT

@ValuSkr wrote:
@loriqvc wrote:
@lmt - Since QVC is required to pass along the tax to the government on a specified basis, I'm thinking it would be a relatively complicated task to retrieve and refund small portions of multiple payments in cases where a full order refund is not being processed.
It's not hard really. QVC, like any other retailer, should reverse the original sale and then record the new sale (the lower price). Then apply sales tax (to the difference) using the original jurisdiction and rate. If Q's systems can't handle that, then they're antiquated.

@ValuSkr It sounds more like they just can't be bothered.

Re: MODS Question About Refunding Tax With A Drop In Price

handygal2 — Sat, 07 Sep 2019 19:44:17 GMT

Quite simply, if you end up paying less for the item, b/c of a price adjustment, you should not be paying tax on the original price.

If the tax on the amount credited is not refunded, you have a valid complaint. No retailer is allowed to collect tax on money that has been refunded.

No matter where l make a purchase, if l get a price adjustment, the tax on that amount is always refunded.

Re: MODS Question About Refunding Tax With A Drop In Price

Warrior2022 — Sat, 07 Sep 2019 23:04:47 GMT

You were misinformed. Call back.

Re: MODS Question About Refunding Tax With A Drop In Price

lmt — Sun, 08 Sep 2019 08:57:40 GMT

@Warrior2022 wrote:
You were misinformed. Call back.

@Warrior2022 I have already called twice. Both times I was told QVC has NEVER refunded the difference in the tax.

Re: MODS Question About Refunding Tax With A Drop In Price

Marp — Sun, 08 Sep 2019 15:24:49 GMT

Each state that collects sales tax has a procedure for the consumer to request a refund, although I think many have a minimum refund of $1.

Also, some states collect tax on the S&H charge in addition to the charge for the merchandise. That would have to be factored into any tax refund.

Re: MODS Question About Refunding Tax With A Drop In Price

Lucylu12 — Sun, 08 Sep 2019 16:25:57 GMT

When I have contacted them about the price difference they have always credited the tax.I usually give them the price difference and ask to be credited back plus tax and that’s what they have always done. You were definitely misinformed. Sometimes it takes calling back a few times.

Re: MODS Question About Refunding Tax With A Drop In Price

lmt — Sun, 08 Sep 2019 17:53:01 GMT

@Lucylu12 wrote:
When I have contacted them about the price difference they have always credited the tax.I usually give them the price difference and ask to be credited back plus tax and that’s what they have always done. You were definitely misinformed. Sometimes it takes calling back a few times.

@Lucylu12 I'm pretty sure I was always credited back the tax in the past. That's why I asked the rep if this was a new policy.

As I mentioned in one of my earlier posts, the rep did finally credit my tax back - after I asked to speak to a supervisor. It took me two phone calls and a lengthy wait both times.

It's ridiculous that anyone would have to make more than one phone call to achieve the correct outcome.

Re: MODS Question About Refunding Tax With A Drop In Price

sunshine45 — Mon, 09 Sep 2019 02:08:31 GMT

"QVC will refund any overcharged sales or use tax to a customer up to three years from the date of the customer's request for a refund."

https://www.qvc.com/content/information/general-terms-conditions.html

Re: MODS Question About Refunding Tax With A Drop In Price

lmt — Mon, 09 Sep 2019 11:33:52 GMT

So ...... another day .....

I purchased an item from HSN that now has a lower price.

Called CS yesterday and was refunded the difference in price AND THE SALES TAX.

I didn't have to even ask about the tax, it was included in the amount I was told I would be refunded.

Re: MODS Question About Refunding Tax With A Drop In Price

Lipstickdiva — Mon, 09 Sep 2019 15:44:01 GMT

@lmt wrote:
@Warrior2022 wrote:
You were misinformed. Call back.

@Warrior2022 I have already called twice. Both times I was told QVC has NEVER refunded the difference in the tax.

@lmt, you were not misinformed. I have read this same complaint on this board many, many times and I have experienced it myself. I was told more than once by a CS Rep they don't refund the tax difference. However, I think they may go back and do it later because sometimes out of the blue I will get a refund for a very small amount and I'm never sure what it's for but I assumed it was for the sales tax.

Re: MODS Question About Refunding Tax With A Drop In Price

achyrelle — Mon, 09 Sep 2019 15:50:43 GMT

Agreed. I too posted about this about six months ago. My post was met with more hostility than yours. I was accused of being cheap.

The customer service rep said the same to me about not refunding tax. The rep then sent an email to TPTB and i was granted a tax refund a few days later.