topic Re: MODS: was my package lost in transit? in Customer Care

STILL NEEDS HELP PLEASE! MODS: was my package lost in transit?

Anonymous195334 — Fri, 06 Sep 2019 10:46:39 GMT

How long are we supposed to wait to know a package is missing?

I ordered H219731 on 08/16.

According to tracking info, a label was created on 08/18 at 2:00 PM.

Package departed 08/18 4:15 P.M. from Florence SC and then NOTHING.

Did this ever actually leave the warehouse? It's already 08/24 and there has been NO activity.

Thank you

Re: MODS: was my package lost in transit?

Beth-QVC — Sat, 24 Aug 2019 16:48:01 GMT

@Anonymous195334

The answer to the question is we generally wait til after the EDD is met. In this case, the EDD is 8/26. However, there are no scans after the 18th and I think it is too long for you to have to wait. Would you like me to send out the replacement now?

Beth QVC

Re: MODS: was my package lost in transit?

Anonymous195334 — Sat, 24 Aug 2019 17:23:07 GMT

Yes please, as I don't think this package ever made it onto the truck as there would have been some kind of scan by now.

Thank you

Re: MODS: was my package lost in transit?

Beth-QVC — Sat, 24 Aug 2019 17:33:57 GMT

@Anonymous195334

Oh it made it onto the truck...that would be our 3rd party that takes our packages to the depot. Seems it never made it off that truck. Please expect your item on or about Tuesday August 27th.

Beth

Re: MODS: was my package lost in transit?

Anonymous195334 — Sat, 31 Aug 2019 15:20:21 GMT

Thank you, Beth. I received my replacement order.

Except now it seems I have ANOTHER lost package??

I also ordered H221853 the as is valerie parr hill set of 3 mercury candles in silver.

According to the tracking info, the USPS never actually received the item from UPS.

It's 08/31 and the last update is 08/24 where usps was waiting to receive item.

Can you please look into this?

August 24, 2019, 10:40 am
Departed Shipping Partner Facility, USPS Awaiting Item
SWEDESBORO, NJ 08085
Shipping Partner: UPS MAIL INNOVATIONS
Your item departed a shipping partner facility at 10:40 am on August 24, 2019 in SWEDESBORO, NJ 08085. This does not indicate receipt by the USPS or the actual mailing date.

Thanks

Re: MODS: was my package lost in transit?

Beth-QVC — Sat, 31 Aug 2019 16:38:40 GMT

@Anonymous195334

Further updates show that your package is at the Philadelphia UPS for sorting. Due to the public holiday, the estimated delivery date is 9/3.

Beth QVC

Re: MODS: was my package lost in transit?

Anonymous195334 — Sat, 31 Aug 2019 19:45:33 GMT

UPS site says transferred to post office 08/24 yet USPS site says still waiting for package to arrive from UPS ... I don't see anything about still being at a UPS sorting facility?

I'll be back 09/03 then I guess if there is still no activity.

Thanks

Re: MODS: was my package lost in transit?

Anonymous195334 — Wed, 04 Sep 2019 20:17:54 GMT

Hello,

It is now one day after the estimated delivery date of 09/03.

There has been no change in status for this package.

08/24 UPS says it sent to USPS and 08/24 USPS says still waiting to receive package from UPS. Something happened to this item on the way from UPS to USPS...

Thank You

Re: MODS: was my package lost in transit?

Anonymous195334 — Fri, 06 Sep 2019 10:45:57 GMT

Hello,

I just received an email saying my return has been accepted for this item, which I never actually even recieved, and I see i was only credited the amount of the item and not the original shipping costs??

It shows nothing about a replacement being sent out.

Why wasn't I credited the full aount I paid??

Thank you

Re: MODS: was my package lost in transit?

Kim-QVC — Fri, 06 Sep 2019 12:43:45 GMT

@Anonymous195334 wrote:

Hello,

I just received an email saying my return has been accepted for this item, which I never actually even recieved, and I see i was only credited the amount of the item and not the original shipping costs??

It shows nothing about a replacement being sent out.

Why wasn't I credited the full aount I paid??

Thank you

Hi @Anonymous195334 , good morning, thank you for posting in our Community forums regarding this order for H221853. I apologize that it did not arrive and has been return to us. I also apologize that the original s/h fee $3.50 was deducted from the return. I have refunded it this AM. I appreciate that you let us know that happened. ~Kim

Re: MODS: was my package lost in transit?

Anonymous195334 — Fri, 06 Sep 2019 12:58:36 GMT

Thank you, Kim.

I just have one other question, this is now the second item I never received from qvc in the last couple of weeks and they are both marked as "Returns" in my order history.

I never received these items, so why are they marked as "return"?

I keep reading on the boards about people getting letters from qvc because they are making too many returns. On your side of things, does it show that I didn't actually return these items?? Or are these orders being counted against me as actual returns?

Thanks

Re: MODS: was my package lost in transit?

Allegheny — Fri, 06 Sep 2019 14:28:09 GMT

Excellent question @Anonymous195334

Re: MODS: was my package lost in transit?

GrailSeeker — Sun, 08 Sep 2019 20:01:48 GMT

@Anonymous195334 wrote:
Thank you, Kim.

I just have one other question, this is now the second item I never received from qvc in the last couple of weeks and they are both marked as "Returns" in my order history.
I never received these items, so why are they marked as "return"?

I work in the accounting office of a corporation, so this is an educated guess - in order for your account not to be charged twice, the first item has to be credited, and the only way to do that is to mark it "returned".

If the package was re-routed back to QVC, as in the case of a non-existent address, it has been returned, even if you never got it. The "shipper" returned it, not the "shopper".

It might be possible that a note can be typed in somewhere in the program to explain why the package was returned.

I wouldn't worry about it going against your count on returns, unless it happens on a regular basis.

Re: MODS: was my package lost in transit?

Beth-QVC — Sun, 08 Sep 2019 20:42:36 GMT

@Anonymous195334

Please do not worry about about your non receipt items being listed as a processed return. When we do manual intervention to refund/exchange etc the accounting label may be incorrect. During an audit process (to establish the number of returns) our coding would be seen as correcting a "wrong". Hope this is helpful.

Beth QVC