topic New Credit Card will not update on my Past Due order! in Customer Care

New Credit Card will not update on my Past Due order!

stellabystarlight — Sat, 31 Aug 2019 17:42:59 GMT

I am past due on an order and tried to update my credit card to another card, and it will not update. This is the first time this has happened!

Mz iMac — Sat, 31 Aug 2019 18:00:21 GMT

So umm.... did you call CS to let them know? It's faster than waiting for a response from a Mod on a holiday weekend.

Backup phone call by an email if it comes to that: QVCSocialTeam@qvc.com

Beth-QVC — Sat, 31 Aug 2019 18:09:10 GMT

I will be happy to look into this for you if you would please send me an email to QVCSocialTeam@qvc.com and include your phone number.

Beth QVC

stellabystarlight — Sat, 31 Aug 2019 18:30:21 GMT

Beth,

I just sent the email with my phone number. Thanks.

Karen