topic Re: Return / Receipt Labels in packages in Customer Care

Return / Receipt Labels in packages

WildDunes — Wed, 14 Aug 2019 17:31:14 GMT

What's happening with QVC shipping and use of the return/receipt labels enclosed in or affixed to boxes?

I've gotten them where they are crammed into a package where they are all folded and crinkled; where the sticky on the back is peeling and sticks to itself, other paper, plastic bags; receipts that are printed so small you can't read them--they are useless as a receipt, for example, for jewelry; etc etc etc.

Please QVC, slow down and do your job right. Your customers do not deserve this frustration.

Re: Return / Receipt Labels in packages

Suzeecat — Wed, 14 Aug 2019 17:35:24 GMT

I agree! For as long as it takes to ship, you would think they would be hand-lettering and pressing them with a wax seal!

Re: Return / Receipt Labels in packages

Kachina624 — Wed, 14 Aug 2019 17:36:27 GMT

I find often the invoice gets wonky when my postal carrier crams my package into a mailbox that's too small. I suspect it's in fine shape when it leaves the Q warehouse but gets crumpled in my mailbox.

Re: Return / Receipt Labels in packages

nomar — Wed, 14 Aug 2019 17:36:48 GMT

As I tried to mess with sending back an item and dealing with the 3 sticky labels on the front of the package, I was going to send in a complaint to customer care just today and saw this very topic. You cannot keep your receipt without a sticky mess and it is impossible to write on the return label as it is slick. I had to attach a note telling what my reason for sending back was. Sometimes you get the regular labels in an envelope and sometimes this MESS. What is up with their shipping department lately?? Please, QVC, fix this!

Re: Return / Receipt Labels in packages

January121 — Wed, 14 Aug 2019 17:42:12 GMT

@WildDunes wrote:
What's happening with QVC shipping and use of the return/receipt labels enclosed in or affixed to boxes?

I've gotten them where they are crammed into a package where they are all folded and crinkled; where the sticky on the back is peeling and sticks to itself, other paper, plastic bags; receipts that are printed so small you can't read them--they are useless as a receipt, for example, for jewelry; etc etc etc.

Please QVC, slow down and do your job right. Your customers do not deserve this frustration.

@WildDunes .... I agree with you 100%

Re: Return / Receipt Labels in packages

Puppy Lips — Wed, 14 Aug 2019 17:48:15 GMT

I agree that sometimes the return label is partly pulled off the paper and is stuck to something else. Something else that bothers me, and this is totally on QVC, is when the printing on the receipt does not line up in the allotted open boxes. The lettering ends up on the black part and you can not read it. For Heaven's sake, get the printing lined up or change the format of the receipt so that does not happen.

Re: Return / Receipt Labels in packages

dulwich — Wed, 14 Aug 2019 18:10:11 GMT

I have had the labels that have been creased and folded then half peeled off which then stick to the bag containing ordered item or to the inside of the mailing bag - you then have the problem of trying to unstick the label in case you need to use it. A real mess.

Re: Return / Receipt Labels in packages

wakefield64 — Wed, 14 Aug 2019 18:27:14 GMT

I was going to mention too. The couple of orders were so sloppy. The return form and label were stuck on the plastic bag so it was tricky to remove. Sloppy packaging.

Re: Return / Receipt Labels in packages

MarkeieMark — Wed, 14 Aug 2019 19:01:47 GMT

@Suzeecat wrote:
I agree! For as long as it takes to ship, you would think they would be hand-lettering and pressing them with a wax seal!

LOL So true

Re: Return / Receipt Labels in packages

1Snickers — Wed, 14 Aug 2019 19:14:03 GMT

Please stop the sticky labels QVC🗣!

Re: Return / Receipt Labels in packages

loriqvc — Wed, 14 Aug 2019 19:39:55 GMT

I really wish the Q would just use a plain paper packing slip/return form inserted into the shipping container for everything that is sent out. I realize that many items come directly from vendors, but I don't know why this approach wouldn't be welcomed since it has to be among the cheapest options available for all shippers. I would much rather have to find some packing tape for a return label than wrestle with a sticker that has become stuck where it shouldn't be.

Re: Return / Receipt Labels in packages

Suzeecat — Wed, 14 Aug 2019 19:41:54 GMT

Don't forget that you can re-print labels and return forms on the QVC website. I've done that before if I lost one or disposed of it and then decided to return something.

Re: Return / Receipt Labels in packages

Drythe — Wed, 14 Aug 2019 19:56:36 GMT

The triple layer STICKY LABELS are very hard to work with.

I returned one and took the package to the P.O.

Always have them SCAN the label and PRINT out a receipt for me so as to have proof of mailing.

The PO could NOT scan this 3 layer sticky return Label. USPS clerk said ‘these are not good.’

If you’ve received one and tried to use it you will know the issues.

@Beth-QVC

Re: Return / Receipt Labels in packages

Pecky — Wed, 14 Aug 2019 21:53:01 GMT

@Drythe wrote:
The triple layer STICKY LABELS are very hard to work with.
I returned one and took the package to the P.O.
Always have them SCAN the label and PRINT out a receipt for me so as to have proof of mailing.

The PO could NOT scan this 3 layer sticky return Label. USPS clerk said ‘these are not good.’

If you’ve received one and tried to use it you will know the issues.

@Beth-QVC

I was just going to post about this horrible issue. I received two packages with this new messy sticker deal. My receipt was cut in half and sticking all over everything. They have got to fix this issue fast.

Re: Return / Receipt Labels in packages

Drythe — Wed, 14 Aug 2019 22:29:55 GMT

@Pecky

Yes, if one cuts the box open down the middle, then there are 6 sticky bits all stuck together!

The only way I know to save the receipt is to carefully peel it off from it’s fellows, and quickly fold it so it is stuck to it’s self before it sticks to the bag, or something else.

Help, please

@Beth-QVC

Re: Return / Receipt Labels in packages

Teddixat — Thu, 15 Aug 2019 15:27:09 GMT

You can always print a label from the website if that happens

Re: Return / Receipt Labels in packages

BARBIE100 — Sat, 17 Aug 2019 15:07:14 GMT

@Puppy Lips wrote:
I agree that sometimes the return label is partly pulled off the paper and is stuck to something else. Something else that bothers me, and this is totally on QVC, is when the printing on the receipt does not line up in the allotted open boxes. The lettering ends up on the black part and you can not read it. For Heaven's sake, get the printing lined up or change the format of the receipt so that does not happen.

I TOTALLY AGREE! I can not read most of the receipts most of the time!

Re: Return / Receipt Labels in packages

esmerelda — Sat, 17 Aug 2019 16:17:52 GMT

I’ve never had the sticky 3-part label. I’ve had more than one label that wasn’t sticky and I had to cut it out and tape it to the package to return. Not a big deal...a small inconvenience.

Re: Return / Receipt Labels in packages

KatieB — Tue, 20 Aug 2019 12:47:59 GMT

I doubt it's in 'fine shape' when it leaves QVC.. The sorry way they package stuff, I'm surprised I get the package in one piece to begin with... The package is barely taped shut. Most of the time the box is coming open by the time I receive it... I don't blame the carriers, UPS or USPS at all - it's all qvc's poor handling... And sometimes you don't even get a receipt. It's not in the box and not taped onto the outside of the box...

Re: Return / Receipt Labels in packages

Drythe — Sat, 17 Aug 2019 20:15:56 GMT

@Teddixat wrote:
You can always print a label from the website if that happens

@Teddixat

Yes, you can, but your receipt and the note that goes in the package are also part of the three part sticker bundle! 😊