topic Letter from QVC in Customer Care

Letter from QVC

Faithiegirl — Wed, 07 Aug 2019 18:09:32 GMT

I got a letter from Customer Service telling me that I send too many things back. And I do. So many things have one problem or another. They keep saying to send back within 30 days, no questions asked. My QVC bill is up to 3,000. Don't they think I spend enough money. Half of that is probably shipping on the returns. I've had so many tops that the measurements are not matching what is listed on the charts. They have to go back. Sometimes you just look at something when you get it home, and think, my goodness, too much money for this cheap product. Just venting. Hope you don't mind.

Re: Letter from QVC

Runner26 — Wed, 07 Aug 2019 18:16:18 GMT

If I were you, I would look this as a "blessing in disguise".

Re: Letter from QVC

aggravated — Wed, 07 Aug 2019 18:16:59 GMT

I certainly don't mind. I expect the same letter any day now. Fabric is an issue.

Re: Letter from QVC

IMW — Wed, 07 Aug 2019 18:19:37 GMT

Welcome to the forum. Sorry re the infamous letter.

Maybe you need to be more selective in your purchases. I only buy certain brands because they

usually fit. I can understand your frustration.

Good Luck with your future purchases.

Re: Letter from QVC

kaydee50 — Wed, 07 Aug 2019 18:20:26 GMT

Why, or why, do you keep shopping at a place where you have so many returns???!!! I don't understand.

Re: Letter from QVC

rms1954 — Wed, 07 Aug 2019 18:22:26 GMT

@Faithiegirl wrote:
I got a letter from Customer Service telling me that I send too many things back. And I do. So many things have one problem or another. They keep saying to send back within 30 days, no questions asked. My QVC bill is up to 3,000. Don't they think I spend enough money. Half of that is probably shipping on the returns. I've had so many tops that the measurements are not matching what is listed on the charts. They have to go back. Sometimes you just look at something when you get it home, and think, my goodness, too much money for this cheap product. Just venting. Hope you don't mind.

It's not the amount of money you spend that gives you privilege over their policy. If you're spending but returning, it's a mute point.

If you're returning too much because items aren't up to your liking, then you should stop.

If they have to step in and cut you off, you must know there's a problem.

Re: Letter from QVC

KingstonsMom — Wed, 07 Aug 2019 18:38:32 GMT

@Faithiegirl

Just so you know, you will only get 2 of these letters, after that if you continue to return 'too much' by their standards, they will close your QVC account and not 'allow' you to shop here.

They do say that you can return in 30 days for any reason, but they don't tell you that this is the repercussion for doing so too often, having your account closed.

Re: Letter from QVC

MoonieBaby — Wed, 07 Aug 2019 18:38:40 GMT

HUGE OFFENSE. I'll never spend another penny on this site if I get that letter.

SEND IT BACK - 30 DAYS - NO QUESTIONS ASKED....

SHOULD CONTINUE WITH - - -

BUT WE'LL CHASTISE YOU IN A WRITTEN LETTER TELLING YOU SO!!!!!

Re: Letter from QVC

CrazyDaisy — Wed, 07 Aug 2019 18:51:58 GMT

Never understand why a person would continue dealing with a place were they have to make that many returns. Common sense should kick in long before the company has to send you a letter.

Re: Letter from QVC

Bri369 — Wed, 07 Aug 2019 18:59:06 GMT

If you're returning so many things that they send you a letter, you should probabyl re-evaluate your shopping habits with QVC.

I wish more stores would limit serial returners from shopping. It costs us all in the long run.

Re: Letter from QVC

Gabidog — Wed, 07 Aug 2019 19:00:16 GMT

Business must be great if you can tell a customer to go away! QVC offers so much online that never gets on air time. Some of those online items have no reviews, no video...very hard to know what something actually looks like until you get it home. With luck it works out but not always. My figure looks nothing like the models and I am a hard fit. I try and buy just basic items from QVC and from a few vendors so I kind of know what to expect. I never buy shoes from QVC...unless Birkenstock returns. I just hope customers remain important to QVC.

Re: Letter from QVC

Kachina624 — Wed, 07 Aug 2019 19:02:49 GMT

@MoonieBaby wrote:
HUGE OFFENSE. I'll never spend another penny on this site if I get that letter.

SEND IT BACK - 30 DAYS - NO QUESTIONS ASKED....
SHOULD CONTINUE WITH - - -
BUT WE'LL CHASTISE YOU IN A WRITTEN LETTER TELLING YOU SO!!!!!

@MoonieBaby. Abuse the privilege, and it'll be good bye, as it should be.

Re: Letter from QVC

Tyak — Wed, 07 Aug 2019 19:13:34 GMT

I've just begun buying clothes here and I've sent back more than I've kept because of not knowing how accurate their sizing charts are, so if I get THE LETTER that will be it for me. The gall of any company that criticizes the number of returns. Customers are paying fees to get this stuff and fees to send it back. It's not like they're doing us any favors. The few things I've kept are nice but he** will freeze over before I'll keep an item that doesn't measure up to what I think it should be, either in how it fits or the quality of it and they'll lose a customer if they send me that letter.

I just got two items, exactly the same except for color and they fit completely differently, so guess what, the one that's too big is going back. I would love to keep it but it's not my fault the sizing is not consistant. Are you listening QVC?

Re: Letter from QVC

AuntG — Wed, 07 Aug 2019 19:15:43 GMT

Time to pay your bills and stop shopping with them.

Re: Letter from QVC

Anonymous032819 — Wed, 07 Aug 2019 19:19:53 GMT

@Bri369 wrote:
If you're returning so many things that they send you a letter, you should probabyl re-evaluate your shopping habits with QVC.

I wish more stores would limit serial returners from shopping. It costs us all in the long run.

@Bri369

Actually, brick and mortar stores DO limit serial returners.

And even brick and mortar stores will not disclose what the magic number is for being cut off.

I get so sick and tired of people belly aching like QVC is the ONLY place that does this, because they aren't.

I wasn't directing that at you @Bri369 , just this isn't the first time that a "newbie" has complained about this, and making it sound like QVC is the only retailor who does this.

Re: Letter from QVC

KingstonsMom — Wed, 07 Aug 2019 19:54:02 GMT

@Anonymous032819

I just posted the same thing on another thread about receiving 'the letter'.

More and more B&M stores are also cracking down on serial returners and no longer allowing them to make returns in their stores.

Re: Letter from QVC

PINKdogWOOD — Wed, 07 Aug 2019 20:47:17 GMT

@aggravated Fabric is not the only issue here as many of us clearly know.

Re: Letter from QVC

Steffdoggy10 — Thu, 08 Aug 2019 12:07:07 GMT

QVC should focus on their hosts presentations of fashion items. If they were more informative and truthful, there would be fewer returns.

Re: Letter from QVC

LindaSal — Thu, 08 Aug 2019 13:16:16 GMT

@Faithiegirl OMG!! $3,000???? That's a hefty bill to pay. I buy a fair amount but keep it way lower than that, but that's just me. I get what you're saying and you do have a good point. Excessive returns are definately being addressed by B&M stores as some have stated. The Q, does however, make it sound like it's all good, you can just try it out for 30 days and if you're not completely satisfied just return it!!!!! Blah Blah Blah!!!!

I have come to believe it's all false advertising on their part. I understand excessive returns are a problem but maybe if they had better QC people wouldn't have to return so much. I find this especially in clothing, inconsistant sizing is a big problem!

My purchases have extremely dwindled with them over the years and don't even get me going with the shipping and return shipping fees. QVC lovers, you don't have to get on me about this as I do shop elsewhere already, LOL.

Re: Letter from QVC

SarahW — Thu, 08 Aug 2019 17:58:17 GMT

@LindaSal wrote:
My purchases have extremely dwindled with them over the years and don't even get me going with the shipping and return shipping fees. QVC lovers, you don't have to get on me about this as I do shop elsewhere already, LOL.

Me, too. I used to order far too much from QVC, but I have cut back and hardly buy anything anymore. The shipping times are ridiculous, customer service is nothing like it used to be, product quality is pathetic and return costs are too high. There are just too many other more attractive options to shop nowadays. It was fun while it lasted, QVC.