topic Re: JAI repairs in Customer Care

JAI repairs

paintbrush — Sat, 03 Aug 2019 00:15:21 GMT

Is there any way to get repairs on JAI jewelry

i have a substantial hinged cuff, and the “spring” - for lack of a better word, broke.

my local jeweler cannot fix it

this was a $500 cuff. I hope it can be repaired

sunshine45 — Sat, 03 Aug 2019 00:22:22 GMT

have you tried qvc customer service? maybe they have an address or a contact. you can call or you can email qvcsocialteam@qvc.com.

scott also has two facebook pages......JAI JEWELRY FOR QVC and SCOTT GRIMES QVC.

Barbara-QVC — Sat, 03 Aug 2019 00:22:37 GMT

Please email your order info to QVCSocialTeam@qvc.com and we would be happy to take a look for you.

Barb

Customer Care

Miss Elleigh — Sat, 03 Aug 2019 00:25:20 GMT

@paintbrush have you tried reaching out to Scott on Facebook? If you search Jai jewelry for qvc you can contact Scott. I am sure he will answer you.😊

paintbrush — Sat, 03 Aug 2019 01:22:37 GMT

I will retrieve the cuff from my local jeweler next week, and email you a photo

paintbrush — Sat, 03 Aug 2019 01:24:01 GMT

This answer was for Barbara at Qvc social team

Barbara-QVC — Sat, 03 Aug 2019 01:31:28 GMT

No need to send a photo. Please just forward the order information via email.

Thanks!

Barb

paintbrush — Sat, 03 Aug 2019 14:19:17 GMT

Just want to let you all know that the issue has been resolved.

The social media team , Barbara and Susan, were terrific

sunshine45 — Sat, 03 Aug 2019 19:21:48 GMT

always great to hear when customer service comes through!

thanks for coming back to the thread to let us know.

not everyone does that.