topic Re: Question in Customer Care

Question

hckynut — Thu, 01 Sep 2016 05:09:48 GMT

Wayne-QVC doesn't seem to want to answer my question about removing 2 of my posts today, and they were in the 2 forums I have spent years helping people with electronic and medical and fitness issues.

How's about someone on the Moderator Staff send me an e-mail explaining exactly what seem, in his view, to violate your Community Standards.

Thanks,

hckynut(john)

Note: Edited to remove personal information

Re: Question

bonnielu — Thu, 01 Sep 2016 03:36:38 GMT

I had a similar situation a few weeks ago. People were talking about family relationships and I shared a family problem as in relatives "taking my mother to the cleaners" when she was critically ill. It was deleted. No idea.

As for one I always look for your posts and respect your information. You have given me great electronics advice. Thanks for that.

Re: Question

PamfromCT — Thu, 01 Sep 2016 05:51:21 GMT

@hckynut wrote:

Wayne-QVC doesn't seem to want to answer my question about removing 2 of my posts today, and they were in the 2 forums I have spent years helping people with electronic and medical and fitness issues.

How's about someone on the Moderator Staff send me an e-mail explaining exactly what seem, in his view, to violate your Community Standards.

Thanks,

hckynut(john)

Note: Edited to remove personal information

@hckynut - Hi John, I had the same type of situation a while back. I was just stymied as to why a post of mine was deleted. I also asked for a Moderator to e-mail me an explanation and was never given the courtesy of a reply.

Yes, some will be quick to answer "if you don't like their rules....." Until it happens to them. You are always a thoughtful poster I enjoy reading, and you have many fans.

Re: Question

KYToby — Thu, 01 Sep 2016 11:04:58 GMT

@PamfromCT wrote:
@hckynut wrote:

Wayne-QVC doesn't seem to want to answer my question about removing 2 of my posts today, and they were in the 2 forums I have spent years helping people with electronic and medical and fitness issues.

How's about someone on the Moderator Staff send me an e-mail explaining exactly what seem, in his view, to violate your Community Standards.

Thanks,

hckynut(john)

Note: Edited to remove personal information
@hckynut - Hi John, I had the same type of situation a while back. I was just stymied as to why a post of mine was deleted. I also asked for a Moderator to e-mail me an explanation and was never given the courtesy of a reply.

Yes, some will be quick to answer "if you don't like their rules....." Until it happens to them. You are always a thoughtful poster I enjoy reading, and you have many fans.

The reason the answr is so quick is because it is simple -- it is the rules. If you o not like them, go elsewhere.

The OP had two posts deleted because he was argumentative. He then opened a third, chalenging moderation and arguing. It was closed. Now he is opening a fourth. Seriously? This iss becoming childish.f

As far as inconcistent moderation, I do not think that is as common as you believe. The moderators do not read evey single post; it is impossible. They can only espond when something is reported. Believe it or not, some posts which violated the rules do not get reported, so how is the moerator to know? If you think the moderators are singling out specific posters, you are incorrect. The reason some people have more posts deleted than others is that they post things whih violate the rules more often and get reported by other posters.

Again, as stated bove, if you do not like te rules, go elsewhere. No one is jeeping you here.

Re: Question

Susan-QVC — Thu, 01 Sep 2016 13:26:47 GMT

This post has been removed by QVC rude

Re: Question

SharkE — Thu, 01 Sep 2016 15:04:51 GMT

Rude, not answering the poor man's question. Put him out of his misery.

(I was not the one poofed by the way)

Re: Question

JustJazzmom — Thu, 01 Sep 2016 15:32:58 GMT

Contact the Social Team directly! Don't bring your drama to another forum, handle it with them via e mail.

Re: Question

BalletBabe — Thu, 01 Sep 2016 16:50:04 GMT

@hckynut I agree , I would contact him directly. There are times I feel threads or comments are deleted for no good reason, but I just don't bother. I Only had one major issue and I contacted them on the phone. I agree with OP that trying to vent on a thread here will do you no good. Good Luck! I know how you feel!

There was a thread going on that appeared to be a spat starting. Someone said something about bringing their baggage. I said something about you can come to my house just bring your Dooney. It was a joke and everyone seemed to take it that way except the mods. I have had no issues with the ladies that moderate, but the men seem to delete everything too fast. Not sure if they are reading the whole post before they delete.

Good Luck, I can see this is bothering you , so I hope you get an answer.

Re: Question

hckynut — Thu, 01 Sep 2016 17:20:33 GMT

@KYToby wrote:

@hckynut wrote:

Wayne-QVC doesn't seem to want to answer my question about removing 2 of my posts today, and they were in the 2 forums I have spent years helping people with electronic and medical and fitness issues.

How's about someone on the Moderator Staff send me an e-mail explaining exactly what seem, in his view, to violate your Community Standards.

Thanks,

hckynut(john)

The OP had two posts deleted because he was argumentative. He then opened a third, chalenging moderation and arguing. It was closed. Now he is opening a fourth. Seriously? This iss becoming childish.f

As far as inconcistent moderation, I do not think that is as common as you believe. The moderators do not read evey single post; it is impossible. They can only espond when something is reported. Believe it or not, some posts which violated the rules do not get reported, so how is the moerator to know? If you think the moderators are singling out specific posters, you are incorrect. The reason some people have more posts deleted than others is that they post things whih violate the rules more often and get reported by other posters.

Again, as stated bove, if you do not like te rules, go elsewhere. No one is jeeping you here.

@KYToby

Thank you for your suggestion and for mentioning the rules. Like Judge Judy reminds those in front of her bench: "This is MY Playpen and what I say goes". If only I could learn to interpret those rules correctly.

Very respectful of you to share your view.

hckynut(john)

Re: Question

proudlyfromNJ — Thu, 01 Sep 2016 17:56:31 GMT

I think a lot has to do with posts being reported inappropriate. Sometimes I think mods don't read the post and just delete it.

They also monitor facebook, so I'm not sure how much time they spend here and they surely can't read every thread.

If there is history between posters, the report inappropriate button is used a lot.

Just what I observe. And yes, email the mod with problems. I believe they prefer to keep it private.

Re: Question

Krimpette — Thu, 01 Sep 2016 18:53:49 GMT

Or maybe just don't take these forums so seriously. I enjoy them, but am not nearly as invested in them as some others. I'm sure some of my posts have been deleted. So be it. Life goes on.

Re: Question

Lipstickdiva — Thu, 01 Sep 2016 20:47:22 GMT

@Krimpette wrote:
Or maybe just don't take these forums so seriously. I enjoy them, but am not nearly as invested in them as some others. I'm sure some of my posts have been deleted. So be it. Life goes on.

That's exactly the attitude I have as well. If something I post gets deleted, oh well. I'll keep on doing my thing. Nothing here is earth shattering.

Re: Question

hckynut — Thu, 01 Sep 2016 20:53:50 GMT

@proudlyfromNJ wrote:
I think a lot has to do with posts being reported inappropriate. Sometimes I think mods don't read the post and just delete it.

They also monitor facebook, so I'm not sure how much time they spend here and they surely can't read every thread.

If there is history between posters, the report inappropriate button is used a lot.

Just what I observe. And yes, email the mod with problems. I believe they prefer to keep it private.

@proudlyfromNJ,

I have never, over my 15 years here, felt the need to e-mail the moderators. That said, I have no idea what their e-mail addresses might be. I would have gladly e-mailed Wayne if I knew his e-mail address.

Right now I don't feel the need to take my time to do so. I think myself and him are completely different type of men, and I will leave it at that.

Thanks for your response and e-mail suggestion.

hckynut(john)

Re: Question

Moonchilde — Thu, 01 Sep 2016 23:12:30 GMT

@Lipstickdiva wrote:
@Krimpette wrote:
Or maybe just don't take these forums so seriously. I enjoy them, but am not nearly as invested in them as some others. I'm sure some of my posts have been deleted. So be it. Life goes on.
That's exactly the attitude I have as well. If something I post gets deleted, oh well. I'll keep on doing my thing. Nothing here is earth shattering.

Same here. Of course, none of us *likes* it when one of our posts is deleted, but "Eh" covers it for me 98% of the time. No one's going to see it my way (or anyone's way) all the time, and honestly, I don't care that much in the greater scheme of things. Openly, publicly challenging a moderator and repeatedly demanding a response is, IMO, more self-important than I want to be.

Re: Question

IamMrsG — Fri, 02 Sep 2016 01:33:18 GMT

I don’t see @hckynut’s post as a challenge to anyone. What I see is a man’s sincere request for clarification of Community Standards being ignored. As one who has had the same experience with Moderation on these boards, I understand his persistence in asking.

Some time ago a post of mine was censored for “sexually inappropriate" content, although there was absolutely neither content nor innuendo of such in my post on a thread about minimum wages. I sent two Emails to the QVCsocialteam requesting explanation. Neither of my Emails were answered.

I'm not attempting to speak for Hckynut, but I imagine he might nod in agreement with me that while I do not give ‘two hoots’ about getting my hands slapped on QVC’s forums, I do care how my persona, my character, is perceived or represented in public, anonymously or otherwise.

....

debic — Fri, 02 Sep 2016 12:27:35 GMT

@Lipstickdiva wrote:
@Krimpette wrote:
Or maybe just don't take these forums so seriously. I enjoy them, but am not nearly as invested in them as some others. I'm sure some of my posts have been deleted. So be it. Life goes on.
That's exactly the attitude I have as well. If something I post gets deleted, oh well. I'll keep on doing my thing. Nothing here is earth shattering.

Totally agree with both posts. I know I've had posts removed that I thought were ok. I think "Dang it" and move on, the thread probably would have got buried soon enough anyway.

Sorry but mods are generally not inclined to argue with posters publicly. It's too bad there is not a private message system here. LOL, but then that creates more drama. People are nasty behind the scenes. I once got told, by a woman no less, that I needed to get laid. I thanked her and told her I'd take it up with my husband. She eventually got removed from the board, but not by me.

Re: ....

SharkE — Fri, 02 Sep 2016 12:39:13 GMT

Think a few more could use that advice, also.

LOL

Re: Question

Pearlee — Fri, 02 Sep 2016 14:18:05 GMT

@BalletBabe wrote:
@hckynut I agree , I would contact him directly. There are times I feel threads or comments are deleted for no good reason, but I just don't bother. I Only had one major issue and I contacted them on the phone. I agree with OP that trying to vent on a thread here will do you no good. Good Luck! I know how you feel! ...

@BalletBabe Huh? The OP - original poster - is the one who is trying to vent on a thread here.

Re: ....

I am still oxox — Fri, 02 Sep 2016 14:39:42 GMT

I agree with you LET IT GO, this is his second or thrid poat about the same subject. Its their board and their rules

@debic wrote:
@Lipstickdiva wrote:
@Krimpette wrote:
Or maybe just don't take these forums so seriously. I enjoy them, but am not nearly as invested in them as some others. I'm sure some of my posts have been deleted. So be it. Life goes on.
That's exactly the attitude I have as well. If something I post gets deleted, oh well. I'll keep on doing my thing. Nothing here is earth shattering.
Totally agree with both posts. I know I've had posts removed that I thought were ok. I think "Dang it" and move on, the thread probably would have got buried soon enough anyway.

Sorry but mods are generally not inclined to argue with posters publicly. It's too bad there is not a private message system here. LOL, but then that creates more drama. People are nasty behind the scenes. I once got told, by a woman no less, that I needed to get laid. I thanked her and told her I'd take it up with my husband. She eventually got removed from the board, but not by me.

Re: Question

BalletBabe — Fri, 02 Sep 2016 15:55:27 GMT

@Pearlee I know that!!!! I was trying to tell them to contact the moderator directly or call CS not vent n here.