topic Re: Truly Need Help... in Customer Care

Truly Need Help...

grandma petes — Sat, 27 Jul 2019 23:15:28 GMT

Dear QVC Social Team....sent an email early this morning, no response, so I’m hoping posting here will help...

I ordered a pair of jeans quite awhile back...didn’t fit....sent back for an exchange....they were received in the warehouse...sat there for 8 days with nothing happening....I called CS and they were kind enough to send out the right size....thank you....fast forward to this past Tuesday....checked order status on another item I purchased...was surprised to see they were sending out another pair of jeans...I called CS...they said they couldn’t cancel the order and I would just have to send them back. Okay...so I have to make a trip to the Post Office to send back something I didn’t order....then, to make matters worse....the order is still “in process” four days later but you can’t cancel it??? I’m truly wondering why someone cannot cancel the order.....four days still in process...I’m trying to be patient and understanding, but this just pushes the envelope....hopefully this will bring about some changes on the ordering/return/exchange process at QVC....I’m really at wits end.

Re: Truly Need Help...

Susan Louise — Sat, 27 Jul 2019 23:28:53 GMT

@grandma petes wrote:
Dear QVC Social Team....sent an email early this morning, no response, so I’m hoping posting here will help...

I ordered a pair of jeans quite awhile back...didn’t fit....sent back for an exchange....they were received in the warehouse...sat there for 8 days with nothing happening....I called CS and they were kind enough to send out the right size....thank you....fast forward to this past Tuesday....checked order status on another item I purchased...was surprised to see they were sending out another pair of jeans...I called CS...they said they couldn’t cancel the order and I would just have to send them back. Okay...so I have to make a trip to the Post Office to send back something I didn’t order....then, to make matters worse....the order is still “in process” four days later but you can’t cancel it??? I’m truly wondering why someone cannot cancel the order.....four days still in process...I’m trying to be patient and understanding, but this just pushes the envelope....hopefully this will bring about some changes on the ordering/return/exchange process at QVC....I’m really at wits end.

@grandma petes When I return an item it takes about 2 weeks from the time returns receives it til either I am credited or the replacement is sent and then another few days before I receive it.

I guess I am not bothered by the length of time/processing.

Re: Truly Need Help...

Beth-QVC — Sat, 27 Jul 2019 23:46:28 GMT

@grandma petes

I am so sorry for the inconvenience this is causing you. Unfortunately our systems will not even allow us to cancel an item. But we can save you a trip to the post ofice for the return as we will pick it up for you. Would you mind sending another email to us? That would go to QVCSocialTeam@qvc.com and please include the order number. I will make this as easy as possible with no more inconvenience for you.

Beth QVC

Re: Truly Need Help...

Beth-QVC — Sun, 28 Jul 2019 00:33:30 GMT

@grandma petes

I do see your email from this am. No need to send another one....

Beth QVC