topic Re: Letter from VP customer Service in Customer Care

Letter from VP customer Service

whateverisspecial — Thu, 20 Jun 2019 23:10:48 GMT

My account has been closed due to returns and I am delighted! The quality sizing shipping returns for crediting are no way customer service nor where I want to spend money and have to keep an item for fear of a reprimand, other places to shop free shipping and half the time no tax! This won’t post for others to see that is the world we are living in truth hurts!!!!!!

Re: Letter from VP customer Service

GusMo — Thu, 20 Jun 2019 23:17:34 GMT

That is a very, very long sentence. If you were so unhappy with so many purchases, why did you keep buying?

Re: Letter from VP customer Service

Enders — Thu, 20 Jun 2019 23:22:07 GMT

Congratulations! Sounds like a win for you and QVC! FYI, tax collection is not determined by the business but the state.

Re: Letter from VP customer Service

pupwhipped — Fri, 21 Jun 2019 00:39:48 GMT

Thrilled that you are delighted.

Re: Letter from VP customer Service

grandma r — Fri, 21 Jun 2019 01:01:48 GMT

Sounds a bit severe. QVC stresses that you can return any item for any reason within 30 days. In addition, they charge customers $6.95 to use the return label. Sizing has not been consistent recently, the quality of some items is nonexistent, and some items do come damaged. Why would a company that touts the ease of returning any product for any reason close a customer's account???? Makes no sense to me.

Re: Letter from VP customer Service

TheMemphisVette — Fri, 21 Jun 2019 01:05:21 GMT

i would never get this letter.

why? because i don't keep buying from a source that i am not happy with and keep returning.

Re: Letter from VP customer Service

september — Fri, 21 Jun 2019 01:08:58 GMT

I’m not sure what VP customer service is, but I assume this is another post about getting “the letter”! As in the infamous letter that says since you’ve returned more items than you’ve kept, your QVC account is closed

As others have said, on this and numerous other threads over the years, if you’ve received this letter, you need to take a good look at your reasons for continuing to make purchases from a company where you end up returning so many items.

Re: Letter from VP customer Service

september — Fri, 21 Jun 2019 01:10:16 GMT

@grandma r wrote:
Sounds a bit severe. QVC stresses that you can return any item for any reason within 30 days. In addition, they charge customers $6.95 to use the return label. Sizing has not been consistent recently, the quality of some items is nonexistent, and some items do come damaged. Why would a company that touts the ease of returning any product for any reason close a customer's account???? Makes no sense to me.

We are not charged the return fee for items that are damaged.

Re: Letter from VP customer Service

AuntG — Fri, 21 Jun 2019 01:12:04 GMT

If I was spending that much on return shipping costs, I'd have stopped buying long ago. Or were you one that complained and found ways to make them waive the return postage?

Re: Letter from VP customer Service

rms1954 — Fri, 21 Jun 2019 01:22:10 GMT

If you were unhappy with your purchases and returned that consistently, why did you not quit shopping on your own???? You needed Q to close your account in order to learn your lesson?

Re: Letter from VP customer Service

software — Fri, 21 Jun 2019 01:51:04 GMT

Has a B&M store ever done this?

There was a time in my life I brought home several items and would return some if not all. I never had a problem with a return. Sometimes I would return it because the color wasn't right. I dislike changing rooms, especially after men were allowed. And I like to leisurely try on clothing with different underwear, shoes, etc. Can't do that in the store.

At one time I had a very visible job and traveled often. I was very particular about my appearance. If a store didn't want my business because of my returns, I would never buy there again. The items I returned were in pristine condition with all tags attached.

Re: Letter from VP customer Service

Anonymous032819 — Fri, 21 Jun 2019 01:59:27 GMT

If someone abuses a company's return policy, then they deserve to have their account closed.

And yes, even brick and mortar stores keep track of chronic serial returners, and even b & m stores can, and more importantly have, banned people from any future returns.

Re: Letter from VP customer Service

GenXmuse — Fri, 21 Jun 2019 03:24:19 GMT

I’m sure they’re delighted too.

Re: Letter from VP customer Service

Foolywooly11 — Fri, 21 Jun 2019 03:40:03 GMT

I buy alot, & keep most of It, so, percentage wise, my returns are low, but may be higher than others who don't shop as much. Just a guess, but I think QVC must look at the whole picture. If that's the case, then I would think it must be a severe situation for them to not want to do business with someone.

Re: Letter from VP customer Service

elated — Fri, 21 Jun 2019 07:53:37 GMT

Why would a person posts this on the boards. I would be embarrassed. I think it must have costs them more money to keep her than lose her business. I wonder how many returns are you talking about? It makes no sense but sometimes people lack common sense.

Re: Letter from VP customer Service

LindaSal — Fri, 21 Jun 2019 13:40:24 GMT

@Anonomys032819 You are absolutley right!!

Re: Letter from VP customer Service

Warrior2022 — Fri, 21 Jun 2019 15:37:28 GMT

@elated wrote:
Why would a person posts this on the boards. I would be embarrassed. I think it must have costs them more money to keep her than lose her business. I wonder how many returns are you talking about? It makes no sense but sometimes people lack common sense.

Right. And warning letters are sent a few times before closing accounts.

Re: Letter from VP customer Service

RespectLife — Fri, 21 Jun 2019 16:09:26 GMT

@software wrote:
Has a B&M store ever done this?

There was a time in my life I brought home several items and would return some if not all. I never had a problem with a return. Sometimes I would return it because the color wasn't right. I dislike changing rooms, especially after men were allowed. And I like to leisurely try on clothing with different underwear, shoes, etc. Can't do that in the store.

At one time I had a very visible job and traveled often. I was very particular about my appearance. If a store didn't want my business because of my returns, I would never buy there again. The items I returned were in pristine condition with all tags attached.

Yes, B&M do...or at least they did when I worked at JCP Catalog. Serial returners were warned and banned. Same in the store. People would buy clothes, wear them for months and return. Buy and try to return with higher priced labels...the list of fraud goes on and on. Their JCP accounts could get closed also.

The store incurs high losses with these type of customers and do NOT need their business.

I would guess that QVC changed their policy to NOT refunding original s/h (unless defect) exactly because of serial returners.

Re: Letter from VP customer Service

Mj12 — Fri, 21 Jun 2019 17:10:24 GMT

Some people habitually return items - to the Q or to some B&M stores, etc. It's a hobby for them. It gives them something to do, I suppose.

I'm glad stores are cutting off people who do this. It costs them money to deal with frequent returners - and they pass that cost onto all of us.

Re: Letter from VP customer Service

Mj12 — Fri, 21 Jun 2019 17:13:33 GMT

Yes - some B&M stores track returns. Some take your driver's license or another form of ID to track them. Some stores share a database w/other stores of frequent returners.