topic Re: There is Hope! in Customer Care

There is Hope!

NWOL — Fri, 14 Jun 2019 10:49:33 GMT

Fellow QVC shoppers there is hope! The last three items I ordered were all shipped within a few days and arrived in record time. I was so down on QVC's shipping that I was ready to throw in the towel. It sounds like QVC is listening to our complaints and doing something about it.

Re: There is Hope!

queendiva — Fri, 14 Jun 2019 12:18:51 GMT

Yes, my recent orders appear to have shipped quickly. Hope that continues.

Now if they could only process returns in under two weeks....

Re: There is Hope!

tervuren — Fri, 14 Jun 2019 12:47:20 GMT

I have not had problems with the shipping, but the return process is a disaster. Warehouse gets return then does not credit your account for weeks. The exchange process is just as bad. They will ships something back out to you weeks later.

Re: There is Hope!

Foxxee — Fri, 14 Jun 2019 16:30:13 GMT

Yes, seeing improvement, not only with QVC...UPS, too.

QVC - 2 1/2 days in process.

UPS - 2 days from pickup in South Carolina to delivery in

Pennsylvania. Wow!

QVC's EDD was 6/20.

Re: There is Hope!

rae smith — Fri, 14 Jun 2019 16:34:44 GMT

florabelle, I'm glad to hear this for you and that your faith has been restored! HAHA!!

However, I cannot say the same. An item ordered June 4 is still showing 'in process' today, June 14!!! 10 DAYS in process!!!!! I called CS two days ago and was told it showed the item had been pulled and should be shipping out. Yet, it is still in process.

I ordered another item on Monday, June 11, early in its presentation. The item did sell out in the color I chose. Yesterday I noticed it is on Backorder, and this morning I received an email that they are sorry, but will be unable to fulfill my order. What the heck?!?!?!?!?

I feel we are on board a sinking ship!

Re: There is Hope!

LogoFan — Sat, 15 Jun 2019 16:18:44 GMT

I did receive an email from QVC recently asking for patience. They are making changes to the order system.

So everyone please say a prayer that this positive experience continues. Afraid I am actually nervous when changes happen, but crazy things happen when these changes occur.

Just yesterday I was unable to access my order status history. I have a Mac computer where I can store my passwords and QVC kept indicating that information was incorrect and I was denied access. This did correct itself later in the day, but this is just what I am referring to about changes.

Just yesterday my shopping cart view is a difference format. Never know what to expect.