topic Re: I have finally reached the end of my tether in Customer Care

I have finally reached the end of my tether

ChouChou — Wed, 05 Jun 2019 23:30:19 GMT

I am a longtime QVC customer. And, for the most part, a happy customer. For years I never returned anything because what I ordered was what I got and I was happy with it. When I needed EasyPay, it was there. I was impressed with the quality of their merchandise and their prices - especially their inhouse brands. Sadly, things have changed - radically.

I have noticed a significant rise in prices. It has become less and less affordable. Denim & Co. is now becoming unaffordable; Quacker Factory, too. Also, the unique items that no one else had are gone. There are only so many IT cosmetics, MyPillows, Dyson vacuums, Sleep Number beds, etc. that one can buy. QVC once had a certain charm in its marketing to us. Now it is shopworn merchandise and carnival barker hosts. I have never shopped HSN or Evine so I don't know if this is the new normal in television merchandising.

I don't know what has happened in their order fulfillment and shipping departments. In the past few months I have been sent another customer's order (along with her account number, address, etc.); have been sent the wrong items and told it was because I ordered them on my iPad; waited for not days but weeks for an order to be received; watched as my return sat in a warehouse for weeks while the item I wanted exchanged sold out; waited for weeks for refunds; and, made numerous calls to customer service to handle the above problems. Prior to this I rarely interacted with Customer Service.

I am tired of babysitting my orders, returns, exchanges and, refunds. I will just not buy here anymore. The Quality is no longer there. The Value is no longer there. And, the Convenience of ordering from home is offset by the aggravation of constantly monitoring my account.

It took me a long time to get to this point. Old habits die hard. It's just not worth it.

Re: I have finally reached the end of my tether

staciesmom — Thu, 06 Jun 2019 00:55:42 GMT

ITA - I used to turn on the Q and watch while cooking dinner after work, now every day it's Gourmet Holiday - I have zero interest in buying food that has to be shipped to my house, and if this was on only once in a while in the afternoons it would be OK but it's on almost every day. I really don't watch much anymore - too much of the same products.

Re: I have finally reached the end of my tether

GenXmuse — Thu, 06 Jun 2019 02:45:20 GMT

They are a dying breed.

Re: I have finally reached the end of my tether

queendiva — Thu, 06 Jun 2019 11:55:19 GMT

@ChouChou : very well said.

I truly hope TPTB at QVC are reading your posts and others that are similar and seeing that those of us who have been shopping here since Day One are feeling dismissed and as a result are leaving or significantly curtailing our purchases.

Acquiring HSN was a big mistake by qrate.

Re: I have finally reached the end of my tether

LindaSal — Thu, 06 Jun 2019 14:02:19 GMT

ITA....... You see these kinds of threads daily now. Those of us who have been shopping for a very long time have really seen the changes at QVC. Though some are still defiant in what's happening with the shopping experience only because they most likely have been lucky in their purchases, but their day will come when they have a bad experience,

only then will they get what the rest of us have been saying.

Re: I have finally reached the end of my tether

SeaMaiden — Thu, 06 Jun 2019 16:54:19 GMT

Are we taking Tether Ball here?? LOVE THAT GAME!

Re: I have finally reached the end of my tether

proudlyfromNJ — Thu, 06 Jun 2019 17:00:06 GMT

Everyone having problems should email, write or call Mike George’s office. You will be going to the person who can do something about the problem or at least be aware that he is losing customers.

Re: I have finally reached the end of my tether

Ketra — Thu, 06 Jun 2019 17:06:33 GMT

@proudlyfromNJ wrote:
Everyone having problems should email, write or call Mike George’s office. You will be going to the person who can do something about the problem or at least be aware that he is losing customers.

@proudlyfromNJ I tried that, and I’m now convinced Michael George is the problem.

Re: I have finally reached the end of my tether

MoonieBaby — Thu, 06 Jun 2019 17:08:07 GMT

YES YES AND YES; your observations checked all the boxes for many of us...

Re: I have finally reached the end of my tether

tropics21 — Thu, 06 Jun 2019 20:22:17 GMT

Oh please, people have written Mike George, no response, nothing, can't believe he still works as CEO of QVC.

Re: I have finally reached the end of my tether

SarahW — Thu, 06 Jun 2019 23:34:25 GMT

@proudlyfromNJ wrote:
Everyone having problems should email, write or call Mike George’s office. You will be going to the person who can do something about the problem or at least be aware that he is losing customers.

Our dollars speak louder than any email. I've cut back on my purchases and it actually feels good.

Re: I have finally reached the end of my tether

mrskey — Fri, 07 Jun 2019 14:31:26 GMT

very well written.

It explains my situation as well.

So sad, it's like I'm losing a friend.

Re: I have finally reached the end of my tether

proudlyfromNJ — Fri, 07 Jun 2019 14:52:04 GMT

@SarahW wrote:
@proudlyfromNJ wrote:
Everyone having problems should email, write or call Mike George’s office. You will be going to the person who can do something about the problem or at least be aware that he is losing customers.

Our dollars speak louder than any email. I've cut back on my purchases and it actually feels good.

@SarahW. I have posted before that I do not and will not order from a company that has these horrific shipping problems. Posters said they need to get this straightened out and will continue to purchase and complain. That’s why I posted about the email.

I’M glad you are doing what I did and are,purchasing someplace else.

Re: I have finally reached the end of my tether

silkyk — Fri, 07 Jun 2019 22:26:21 GMT

Mike George? Mom always said to never trust a man with two first names. Maybe we found the problem. I'm going on an 8 days "IN Process" (???) with my last order from Q and it IS my last order if things don't change.

Re: I have finally reached the end of my tether

chiclet — Sat, 08 Jun 2019 11:02:14 GMT

@ChouChou wrote:
I am a longtime QVC customer. And, for the most part, a happy customer. For years I never returned anything because what I ordered was what I got and I was happy with it. When I needed EasyPay, it was there. I was impressed with the quality of their merchandise and their prices - especially their inhouse brands. Sadly, things have changed - radically.

I have noticed a significant rise in prices. It has become less and less affordable. Denim & Co. is now becoming unaffordable; Quacker Factory, too. Also, the unique items that no one else had are gone. There are only so many IT cosmetics, MyPillows, Dyson vacuums, Sleep Number beds, etc. that one can buy. QVC once had a certain charm in its marketing to us. Now it is shopworn merchandise and carnival barker hosts. I have never shopped HSN or Evine so I don't know if this is the new normal in television merchandising.

I don't know what has happened in their order fulfillment and shipping departments. In the past few months I have been sent another customer's order (along with her account number, address, etc.); have been sent the wrong items and told it was because I ordered them on my iPad; waited for not days but weeks for an order to be received; watched as my return sat in a warehouse for weeks while the item I wanted exchanged sold out; waited for weeks for refunds; and, made numerous calls to customer service to handle the above problems. Prior to this I rarely interacted with Customer Service.

I am tired of babysitting my orders, returns, exchanges and, refunds. I will just not buy here anymore. The Quality is no longer there. The Value is no longer there. And, the Convenience of ordering from home is offset by the aggravation of constantly monitoring my account.

It took me a long time to get to this point. Old habits die hard. It's just not worth it.

Perfectly said....I wish this post would go to the CEO of Qvc. I feel exactly the same exact way. My Vionics ordered on 6/1 are still in processing and it will not let me cancel...I live in a small town with no real places to shop but about done with QVC.

Re: I have finally reached the end of my tether

Fur Dude — Sat, 08 Jun 2019 19:10:57 GMT

Recently I made a purchase of quite a few luminara candles ... a rather pricey purchase. Then I cancelled them because I was afraid of the shipping issues. Then The order could not be cancelled (you know how that goes) but I noticed it was coming directly from Luminara. They came so quickly... nicely boxed and all is working. That’s what we expect service and shipping to be! The way it use to be. I don’t think I would order anything that the Q is shipping. It’s a nightmare!

Re: I have finally reached the end of my tether

ChouChou — Sat, 08 Jun 2019 19:29:13 GMT

@Fur Dude wrote:
Recently I made a purchase of quite a few luminara candles ... a rather pricey purchase. Then I cancelled them because I was afraid of the shipping issues. Then The order could not be cancelled (you know how that goes) but I noticed it was coming directly from Luminara. They came so quickly... nicely boxed and all is working. That’s what we expect service and shipping to be! The way it use to be. I don’t think I would order anything that the Q is shipping. It’s a nightmare!

I have noticed that when I order something that ships from the vendor, it arrives quickly. I ordered the Amazon Echo TSV last year at Christmas time. It arrived two days after I ordered and was shipped from Amazon. It can be done. Let Amazon show you the way, QVC.

Re: I have finally reached the end of my tether

Iris in bloom — Mon, 24 Jun 2019 03:21:27 GMT

And I thought it was just me. I agree100%

Re: I have finally reached the end of my tether

SurferWife — Mon, 24 Jun 2019 03:38:12 GMT

@ChouChou

That was a well written, diplomatic post. You simply stated the facts without attacking anyone, unlike many other posts I’ve read from customers who are through with QVC. I agree we do have to monitor our accounts, especially returns. Maybe things will get better, but with today’s shopping options I think many fed up QVC customers are going elsewhere.

Re: I have finally reached the end of my tether

ChouChou — Mon, 24 Jun 2019 23:14:47 GMT

@SurferWife wrote:
@ChouChou
That was a well written, diplomatic post. You simply stated the facts without attacking anyone, unlike many other posts I’ve read from customers who are through with QVC. I agree we do have to monitor our accounts, especially returns. Maybe things will get better, but with today’s shopping options I think many fed up QVC customers are going elsewhere.

@SurferWife

Thank you, for your kind words. I have not purchased from the Q since May 23rd. The nice thing about no purchases - no returns!! I do think that you are right. With our shopping options many of us are going elsewhere.