topic Re: Wishlist Unable to Remove Item in Customer Care

Wishlist Unable to Remove Item

LogoFan — Sat, 01 Jun 2019 16:24:22 GMT

I have been unable to remove one item from my Wishlist since 2018 when the format was changed. I emailed Social Team because that was only department I knew of for problems. Never got a reply from my email 1 year ago.

Forwrded that email recently to Social Team again and got a generic reply from Customer Care (not Tech Support IT). I was told to remove all cache and cookies, use Google Chrome Browser. Also asked if I was using the most updated version of QVC.com. Never heard of this question before.

I responded to Customer Care on 5/26 that I never stopped ordering so have to assume I have most recent version (when was it updated and what is that all about? I have deleted cache and cookies. I know nothing about Google Chrome browser and was uncomfortable about downloading another browser I know nothing about. Website made it look more complicated than a common browser. I use Safari and Firefox on my Imac desktop.

The final statement in that email was that there are no issues at this time (with wishlists).

Has anyone ever been able to contact IT directly for help. I have even printed a copy of my list and then deleted everything to see if I could get rid of that item (sold out by the way) and everything deleted but that set of cookware I want gone. I also searched the Forums and found that this same issue occurred to some others at the same time my problem initiated in 2018, but no mention of solutions.

If anyone has experience with this issue and resolution or in contacting IT, please HELP !!! Or, if the Mods on this forum are listening, please help.

Thanks all for listening.

Re: Wishlist Unable to Remove Item

loriqvc — Sat, 01 Jun 2019 17:13:49 GMT

@LogoFan - Just to confirm, make sure this is the email address you're using to contact the social team: QVCSocialTeam@qvc.com

I have never had an email response from them take longer than an hour—they are amazing! I'm not sure if there might have been some issues at the time you contacted the team a year ago, but definitely try again. And perhaps they'll see this message and reach out to you directly, as they regularly monitor the forums.

I would also say that suggesting you delete your cache and cookies and use a modern web browser is not a generic response; it is very good advice, especially with this website, as its technological features never seem to be updated despite new interfaces and changes to its look and feel. I haven't had any issues with my Wish List (aside from missing all the functionality that was taken away a few years ago like the full item description with reviews plus the notes feature). However, my address book on the website has some very old addresses in it that no one in any QVC department has been able to delete, so the site definitely continues to have many quirks.

Good luck to you!

Re: Wishlist Unable to Remove Item

LogoFan — Sat, 01 Jun 2019 18:07:52 GMT

@loriqvc thanks for your advice. I did use the correct address for QVC Social Team. Are you an employee of QVC or another member?

I did try again just recently contact QVC Social Team and they had a person from Customer Care respond with the advice I mentioned.

I did what I could do on my own with cache and cookies. There is so much technology and streaming devices, etc out there now that I am lost. "Google Chrome" just does not look like a basic browser. It would just be nice if a tech person from QVC could reach out or even call me and walk me through what to do.

Also appreciate that you advised me of some information that absolutely nobody from QVC was able to remove information from your account.

I guess I do not want to jump into downloading something I do not understand onto my computer. Things seem to be getting just more and more complicated and I do not want to spend a ton of time working on these things if "experts" from QVC cannot figure them out or assist me in doing these adjustments.

I was sort of hoping there was some way to delete my entire Wishlist and start from scratch. Perhaps a tech person will get in touch. There are just too many quirks on QVC and I've seen too many in the 25 or more years I have been a member.

Thanks again for your suggestions.

Re: Wishlist Unable to Remove Item

Anonymous — Sat, 01 Jun 2019 19:20:04 GMT

Hi @LogoFan I am sorry this is happening. I forwarded a copy of your post and your Membership information to our IT Department so that they can look into this for you.

Re: Wishlist Unable to Remove Item

loriqvc — Sat, 01 Jun 2019 19:44:51 GMT

@LogoFan - I am just a forum user like you; I do not work for QVC. If your computer settings have been cleared and you are using the most recent versions of the browsers you mentioned (I'm happy to help you figure out this part if needed), you are likely viewing your QVC account details in the best state possible.

If you do want to try Google Chrome, please know that it is not complicated at all and works just like any other browser. It has many advanced settings that you can use to enhance privacy, simplify your user experience, and/or integrate with other Google applications such as Gmail, but you can also just use it in its most basic format. In my experience, Chrome is the most reliable browser for accessing websites, and that is especially true of the glitchy QVC website. If you have any questions, feel free to post them here, and I or other forum users can help you.

Re: Wishlist Unable to Remove Item

LogoFan — Sun, 02 Jun 2019 16:00:59 GMT

@loriqvc wrote:
@LogoFan - I am just a forum user like you; I do not work for QVC. If your computer settings have been cleared and you are using the most recent versions of the browsers you mentioned (I'm happy to help you figure out this part if needed), you are likely viewing your QVC account details in the best state possible.

If you do want to try Google Chrome, please know that it is not complicated at all and works just like any other browser. It has many advanced settings that you can use to enhance privacy, simplify your user experience, and/or integrate with other Google applications such as Gmail, but you can also just use it in its most basic format. In my experience, Chrome is the most reliable browser for accessing websites, and that is especially true of the glitchy QVC website. If you have any questions, feel free to post them here, and I or other forum users can help you.

Thanks @loriqvc, One of my concerns was that I have an alternate Gmail email account. I did not want to make that email account crazy by using this browser or confuse me in using that account also because of using that browser. I had to open that email account because I have had crazy issues with AT&T email account for several years now that have improved but not completely resolved. I am stuck with AT&T for my landline, internet, etc because of my location and no other options available to me. That, however, is another entirely different subject than this one.

I will hold off a bit on looking into Google Chrome because I noticed that Alice from QVC has referred my inquiry to the IT department to see if they can help.

I really appreciate your attention to my issue. Will just wait and see right now. Thanks again.

Re: Wishlist Unable to Remove Item

LogoFan — Sun, 02 Jun 2019 16:03:10 GMT

@Anonymous wrote:
Hi @LogoFan I am sorry this is happening. I forwarded a copy of your post and your Membership information to our IT Department so that they can look into this for you.

@Anonymous Thanks for noticing my problem. I will wait for any help from IT Department on my issue. Thanks so much for noticing.

Re: Wishlist Unable to Remove Item

LogoFan — Fri, 21 Jun 2019 18:05:27 GMT

@LogoFan wrote:
@Anonymous wrote:
Hi @LogoFan I am sorry this is happening. I forwarded a copy of your post and your Membership information to our IT Department so that they can look into this for you.
@Anonymous Thanks for noticing my problem. I will wait for any help from IT Department on my issue. Thanks so much for noticing.

@Anonymous

Just want to give you a heads up. I have never been contacted by IT, nor has my issue changed in the past 3 weeks or so. I keep trying to remove item from wishlist and get the same reply that wishlist is not available when I try to delete. When I click wishlist again it comes back fine. Only that one item brings issues. I am guessing I should just leave that item on list and try to forget it. Looks like IT cannot do anything with this issue. If you get any reply from them, please let me know.

Re: Wishlist Unable to Remove Item

KQK — Fri, 09 Aug 2019 01:33:09 GMT

08 08 19. Hello. Same issue on iPhone. There is no delete option. None.
QVC: How would cleaning cache implement a delete option?!
We are not the only ones with stale items on our wishlist.