topic Is There A Problem? in Customer Care

Is There A Problem?

Kachina624 — Mon, 27 May 2019 23:35:26 GMT

Mods, I keep trying to place an order but it's not "taking". It's not showing in order status nor am I getting a confirmation.

Re: Is There A Problem?

Mi47 — Tue, 28 May 2019 00:01:42 GMT

I’m trying to use a eGift card. Just received it, keep getting a message it has been used.

Re: Is There A Problem?

Paulette-QVC — Tue, 28 May 2019 00:12:53 GMT

@Kachina624 wrote:

Mods, I keep trying to place an order but it's not "taking". It's not showing in order status nor am I getting a confirmation.

We are so very sorry for the inconvenience. What type of device are you using to place your order?

Re: Is There A Problem?

Paulette-QVC — Tue, 28 May 2019 00:14:06 GMT

@Mi47 wrote:

I’m trying to use a eGift card. Just received it, keep getting a message it has been used.

We are so very sorry for any inconvenience. Please forward your eGift card number to QVCSocialTeam@qvc.com. We will be glad to look in to the matter.

Re: Is There A Problem?

Kachina624 — Tue, 28 May 2019 00:15:00 GMT

I was trying to use speed ordering and it wouldn't work. Finally when I went through the step by step, I got the order to "take"

Re: Is There A Problem?

KingstonsMom — Tue, 28 May 2019 00:59:45 GMT

@Kachina624

About 20 minutes ago I placed an order using 'speed buy' with no problem and did get an order confirmation.

Re: Is There A Problem?

maximillian — Tue, 28 May 2019 11:37:38 GMT

@Mi47

Recently I have had 3 problems with gift cards. Two were resolved, but I had to make several phone calls and use the Chat feature. It was very time-consuming and frustrating. Frustration with gift cards and outrageous shipping delays make it very unappealing to shop QVC these days.