topic Re: Nightmare situation in Customer Care

Nightmare situation

Amunoz — Sat, 25 May 2019 15:27:09 GMT

This was my first time ordering from be QVC. My product was purchased in May 2, premium shipping showed it would be delivered by May 6. called off from work so that I may receive my item safely and securely as it was a large TV. Never came. Called, they reassured me it would be next day. Never came. Fast forward TWO WEEKS and several lost days from work, I finally cancelled item. Now almost a MONTH LATER, I am still waiting on my refund. I have been shocked at the lack of care, and oversight that this company has shown me. I cannot see and end to my daily calls and struggles with trying to get this resolved. This is a nightmare scenario, and I will never again choose to buy from QVC. This is borderline criminal in my opinion.

Re: Nightmare situation

OnlyShopsOnline — Sat, 25 May 2019 15:34:30 GMT

Put a dispute on your credit card.

Re: Nightmare situation

Marp — Sat, 25 May 2019 15:35:21 GMT

If the TV was never shipped there should not have been any charges to refund.

Secondly, if this was your first purchase from QVC there is a vetting process for large first time purchases and if you had looked at your order status there likely was a notation to contact customer service. This is part of the company's fraud prevention program.

Thirdly, if the TV was in fact shipped you would have been provided with a tracking number, likely for UPS. You could have easily seen when/if your TV was going to be delivered.

Re: Nightmare situation

Mermaid22 — Sat, 25 May 2019 15:40:31 GMT

At the risk of sounding uncaring, if that is your definition of a “ nightmare situation “, you have had a wonderful life.

Inconvient, yes, frustrating, yes. Nightmare situation? Nah

Re: Nightmare situation

San Antonio Gal — Sat, 25 May 2019 18:09:27 GMT

Call your credit card company and get it resolved with them today. If it's an authorization, it should have fallen off by now. If it's an actual charge, dispute it. Then you won't have to deal with it anymore,

Re: Nightmare situation

Qgirl26 — Sat, 25 May 2019 18:36:02 GMT

@Mermaid22 wrote:
At the risk of sounding uncaring, if that is your definition of a “ nightmare situation “, you have had a wonderful life.
Inconvient, yes, frustrating, yes. Nightmare situation? Nah

@Mermaid22 I've been through an awful lot in my life. I've raised a special needs child (autism, back when very few people even heard of it), husband was diagnosed with a terminal form of cancer in our 40's, became widowed at the age of 50. I think I qualify as someone who has been through some nightmare situations in my life. But I have to defend the OP. She shopped here for the first time and she has gone through a lot waiting on her purchase, including having to miss work to wait on a shipment that has not arrived as planned. From what she describes, it sounds like a bit of a shopping nightmare to me, which is clearly what she means. I'm sure she's been through worse in her life but she's explaining her shopping experience. Lets give her a little break here.

Re: Nightmare situation

esmerelda — Sat, 25 May 2019 19:06:20 GMT

@Anonymous I think you intended your reply for @Amunoz

Re: Nightmare situation

Anonymous — Sat, 25 May 2019 19:12:45 GMT

Hi @Amunoz I am so sorry that your first shopping experience was not what you were hoping for. I took a look at your order and it has not been billed. QVC does not bill orders until they are shipped. What you are seeing is an authorization. Each financial institution has different lengths of time they hold an authorization. If you email us at

QVCSocialTeam@qvc.com we will be happy to forward your information to the team that works with authorizations.

Re: Nightmare situation

Kachina624 — Sat, 25 May 2019 22:59:44 GMT

I'd like to know how she managed to cancel the order?

Re: Nightmare situation

Warrior2022 — Sun, 26 May 2019 02:15:17 GMT

@Kachina624 wrote:
I'd like to know how she managed to cancel the order?

Most likely it was in a pending status waiting for verification.

Re: Nightmare situation

ConsumReporter — Sun, 26 May 2019 13:57:54 GMT

My question is... why was the television never delivered all these times it was promised?

Re: Nightmare situation

sunshine45 — Sun, 26 May 2019 15:47:24 GMT

@ConsumReporter wrote:
My question is... why was the television never delivered all these times it was promised?

sometimes on big ticket items qvc requires you to get in touch with the financial department to make sure that the order was legitimate, especially when you are a new customer. it is for the safety of the person buying the item. perhaps the person did not contact to confirm information?

Re: Nightmare situation

SXMGirl — Sun, 26 May 2019 16:14:36 GMT

Like most, I have had nightmarish situations but they never included a television,.

I do not understand why anyone's first purchase would be a tv with express shipping when you can get a television anywhere today, free delivery in many places, and it will be set up in your home before any tv could be shipped, let alone delivered.

I guess that I am the skeptic here today, but I always wonder if these first posts complaining about things like this are for real. I know people will take offense so no need to tell me how I just don't get it because I understand frustration, especially with some of the Q's shipping, I just don't understand this whole situation, especially when you can get a tv, maybe not as fancy, at even a grocery store. It is a tv, not life-saving. And, I realize that I am not being nice so no need to inform me of that.

Re: Nightmare situation

Montana — Sun, 26 May 2019 17:56:48 GMT

I wonder why so many here do not hold QVC accountable for anything.

I feel if requirements for first time customers ordering high-ticket items are different from regular orders, that should be clearly explained in writing. Clearly, it is not. Whose fault is that?

And how can a customer be in the wrong if they expect delivery on a date given to them by QVC. So it’s their fault for believing QVC?

In my opinion, with so many defenders, QVC has no motive to do better.

Re: Nightmare situation

DAD — Sun, 26 May 2019 18:24:55 GMT

Items are only charged to your credit card when shipped. There is always a tracking # when you view order detail. If your card was charged I would call them. They will look into a dispute.

Re: Nightmare situation

DAD — Sun, 26 May 2019 18:27:53 GMT

Me too. I cancelled an order the other day, the entire order. One is still in process. These are the exact same item. I think their computer system is screwed up!

Re: Nightmare situation

sunshine45 — Sun, 26 May 2019 19:14:26 GMT

@ Montana wrote:
I wonder why so many here do not hold QVC accountable for anything.

I feel if requirements for first time customers ordering high-ticket items are different from regular orders, that should be clearly explained in writing. Clearly, it is not. Whose fault is that?

And how can a customer be in the wrong if they expect delivery on a date given to them by QVC. So it’s their fault for believing QVC?

In my opinion, with so many defenders, QVC has no motive to do better.

@ Montana

it is in writing.......

"BY USING THE QVC SERVICES, YOU AGREE TO AND WILL BE DEEMED TO BE BOUND BY THESE TERMS AND OTHER APPLICABLE POLICIES. If you do not want to be bound by these Terms or policies, do not use the QVC Services...

...Your receipt of an order confirmation from either QVC or a third party payment processing service such as PayPal, does not constitute QVC's acceptance of an order. Prior to QVC's acceptance of an order, verification of information and approval of the order may be required, including without limitation approval of Easy Pay® terms. Please note: certain payment methods, including prepaid cards, may not be available for items purchased with Easy Pay. QVC reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation, for any reason. QVC reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification."

https://www.qvc.com/content/information/general-terms-conditions.html

also.......

Easy Pay offers are subject to approval by QVC based on a number of factors, including item type, price, and payment history.

https://www.qvc.com/content/qvc-commerce-us/en/info/popups/easypay.content-main.html

Re: Nightmare situation

Montana — Sun, 26 May 2019 19:43:28 GMT

@sunshine45 , Sorry, it may be written but I don’t think that is clear at all.

Re: Nightmare situation

tropics21 — Mon, 27 May 2019 12:52:38 GMT

Absolutely a nightmarish situation. I would have used the same adjectives!

Re: Nightmare situation

Qgirl26 — Mon, 27 May 2019 18:14:59 GMT

@ Montana wrote:
@sunshine45 , Sorry, it may be written but I don’t think that is clear at all.

I agree with you 100% @ Montana. She also said she called and talked to them. If there were problems, why didn't they say so then? It's not as if she did not speak to anyone.

And not all new posters are trolls. Sometimes it takes something like this to happen to compel someone to post for the first time.