topic Re: Late explanation in Customer Care

Late explanation

ncalgal — Tue, 21 May 2019 20:54:17 GMT

So, "they" read the comments. This time, in general poor shipping service. In my case, not just slow arrival. BUT slow into system, so when bill arrives it includes returns sent weeks ago. Deduct by yourself, items that have been returned, and you may get charged late fee. Go figure.

Re: Late explanation

maximillian — Tue, 21 May 2019 22:12:54 GMT

Pathetic service. QVC is on a slippery DOWNWARD slope.

Re: Late explanation

Kachina624 — Tue, 21 May 2019 23:17:19 GMT

@ncalgal. I seriously doubt "they" read our comments. "They" were probably told people were up in arms about shipping issues. There are Facebook QVC pages where I'm sure people were also commenting loudly.

Re: Late explanation

Warrior2022 — Wed, 22 May 2019 00:14:46 GMT

At most banks a refund is not the same as a payment, unless of course nothing is owed.

Re: Late explanation

PinkyPetunia — Wed, 22 May 2019 12:10:14 GMT

Too little, too late from Q is my feeling.

Customers should be allowed to cancel if the orders don't ship out after a few days.