topic Re: CS Have a Question! in Customer Care

CS Have a Question!

tsavorite — Wed, 15 May 2019 00:18:28 GMT

I spoke with CS today as a recent item I purchased at full price went on clearance...she said they will credit my visa for 25.02. Item was the Homeworx pineapple hurricane.

When I checked my original sale it was on my MasterCard....maybe she meant that??

Could you look and see for me...perhaps I have it mixed up. I do have a EP left on it for next month.

Thank you

Re: CS Have a Question!

tsavorite — Wed, 15 May 2019 00:27:48 GMT

Now I have a second question for you.

I sent back A295141 Joan Rivers tank top for refund....I see a "shipped 5/14/19" on this item not refund. They aren't sending it back out to me I hope!

I do see the 2 other items that I requested exchanges on for color and 1 had a defect...those look to be in process.

Just confused on that JR tank top.

Thank you again for looking at this too.

Re: CS Have a Question!

Wayne-QVC — Wed, 15 May 2019 00:29:19 GMT

@tsavorite I reviewed the order and $25.02 was refunded to the Mastercard you used on the order. You should see the credit appearing on your MC acccount within 72 hours from today.

Re: CS Have a Question!

Wayne-QVC — Wed, 15 May 2019 00:33:39 GMT

@tsavorite wrote:

Now I have a second question for you.

I sent back A295141 Joan Rivers tank top for refund....I see a "shipped 5/14/19" on this item not refund. They aren't sending it back out to me I hope!

I do see the 2 other items that I requested exchanges on for color and 1 had a defect...those look to be in process.

Just confused on that JR tank top.

Thank you again for looking at this too.

@tsavorite You were refunded $20.80 to your MasterCard for that item on 5/14. You will see the credit on the MC acct within 72 hours.

Re: CS Have a Question!

prisrob — Wed, 15 May 2019 00:38:19 GMT

Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page.

Re: CS Have a Question!

tsavorite — Wed, 15 May 2019 00:56:41 GMT

@prisrob wrote:
Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page.

I don't recall putting your name in the title of this thread....very rude.

Re: CS Have a Question!

mom2four0418 — Wed, 15 May 2019 02:24:43 GMT

@prisrob wrote:
Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page.

Customers have been encouraged to use this forum to get help from the moderators. They are terrific about answering quickly.

Re: CS Have a Question!

Love my grandkids — Wed, 15 May 2019 02:39:49 GMT

@prisrob What do you care? It's not hurting you. And as the Mods have stated more than once, it is perfectly FINE to post such queries here. Got it? Good!

Re: CS Have a Question!

DJs mom — Thu, 16 May 2019 19:06:50 GMT

@prisrob wrote:
Wondering why you need to contact CS here on the blog? Do we need to be privy to your questions? I contact them via their email page.

@prisrob No you do not have to be privy to the OP's questions, just don't read them. Simple as that. Since her thread was clearly titled "CS Have a Question!" I'm confused as to why you even bothered to open it AND read it.