topic How Can I Tell My Xmas in July Purchases Apart? in Customer Care

How Can I Tell My Xmas in July Purchases Apart?

gsxrbabe — Mon, 15 Aug 2016 00:21:08 GMT

I placed 2 orders during the last Xmas in July event on 7/29/16 for several items. But of course every invoice says "return within 30 days...." on it. I'm in California and my invoices are dated JULY 30TH although the price reflects the Event Price on each item I ordered vs the price jumps on every item after 3AM EST. Does this mean all my items are not covered by the extended return policy? I already received 2 broken items right out of the box and need to know if I have to rush to have them returned to QVC? Or if I can hold off and see if the items come back in stock for replacement etc. Thanks.

Re: How Can I Tell My Xmas in July Purchases Apart?

MathisFan — Mon, 15 Aug 2016 00:28:50 GMT

If your items were purchased during CIJ you should have until Jan. 31st/2017 to return them. You can always call CS just to make sure.

Re: How Can I Tell My Xmas in July Purchases Apart?

sweetee2 — Mon, 15 Aug 2016 00:30:20 GMT

No matter the reason they are returnable until the end of January. I would do it now before they are sold out.

Re: How Can I Tell My Xmas in July Purchases Apart?

sweetee2 — Mon, 15 Aug 2016 00:31:58 GMT

I should say exchange if that is what you wanted to do.

Re: How Can I Tell My Xmas in July Purchases Apart?

Beth-QVC — Mon, 15 Aug 2016 01:04:15 GMT

@gsxrbabe

Anything purchased during our Christmas in July event qualifies for a return by the end of January 2017. If/when you need to return any of these items, may I suggest calling customer service so they can make a note on the return that it qualifies. If you need any additional assistance, you can send an email to the Social Team QVCSocialTeam@qvc.com and we will be happy to help you!

Beth QVC