topic Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING? in Customer Care

QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Pinkstylus — Fri, 26 Apr 2019 18:33:10 GMT

Shipping items purchased from QVC many years ago was never a question or a problem! Now, you have to wait AFTER THE EDD till your item ships! All my purchases the past few days supposedly arriving on the 25th of April will arrive 3 to 4 days later.....What has happened to QVC? Your CUSTOMER SERVICE reps on the phone don’t even care less about our issues.....just gives an answer as what is shown on her end.....”In Process”..... AMAZON has the best shipping, and they stand behind their customers big time! I love their Customer Service as well! QVC, it is very disappointing, that we have been with your company for many years as loyal customers, but now we are taken for granted behind all these annoying shipping issues that takes forever and ever!

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Sunnycorle — Fri, 26 Apr 2019 19:01:42 GMT

It has slowed down to a snails pace!!! very annoyed.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

1Snickers — Fri, 26 Apr 2019 19:07:53 GMT

I won’t be doing Christmas shopping with QVC after Sept. due to the long delays in shipping. Items that were promised on air to be delivered before Christmas were not and it was too late to cancel.

I had to purchase more gifts locally.

Delays in shipping will hurt their sales.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Pinkstylus — Fri, 26 Apr 2019 19:27:16 GMT

Very annoying! Had I known earlier, I should have canceled my orders....And after purchasing an item, just after a few hours....you CANNOT CANCEL anymore since it is being Processed! Good Grief....

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Pinkstylus — Fri, 26 Apr 2019 19:28:58 GMT

True! If shipping is a FAIL right now....what more during the Holiday Season with all their promises!

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Drlinda — Fri, 26 Apr 2019 20:09:39 GMT

I think qvc should be ashamed of there shipping failures. Their other competitors ship same day and no charge. The charges are outrageous for this level of service. I am fast losing interest in ordering when it takes two weeks to receive the items. No value or convenience , q.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Kachina624 — Fri, 26 Apr 2019 20:43:10 GMT

Please be patient; QVC is in the middle of a huge transition. They're consolidating HSN merchandise and reorganizing facilities. Many items will be stocked both on the East and West coasts so they can get things to us sooner. They will be opening a huge one million sq ft warehouse facility in Bethlehem, Pa. which I'm guessing will be highly automated. With the acquisition of HSN, they are undergoing "growing pains".

Excuse the "attitude" of CS reps, but there isn't a thing they can do about the situation except sympathize. In keeping with QVC policy, they are kept in the dark (bad QVC), and don't know why shipping is slow or when your item will ship. They probably hear the same complaints a hundred times a day so don't be surprised if they don't fall out in throes of amazement over yours.

Please don't compare Amazon and QVC. Amazon makes plenty of mistakes (I've been a victim of 2 recently) and they're not as zippedly fast as they used to be. Keep in mind that the Q, runs at least three 24 hour TV programs in addition to pulling and shipping orders. It's a much more complex operation.

I know it's frustrating to be waiting for your orders that seem to process and process endlessly. I just had several ship that had been in processing hell for seven days. I think of it as heightening the anticipation, trying to be positive. Just be glad YOU don't have to straighten out the warehouse mess. What a job that must be!l

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Drlinda — Fri, 26 Apr 2019 21:26:04 GMT

No patience with a billion dollar company that I am paying for quality, value, and convenience.

Sorry, they should be held to a standard.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

jackthebear — Fri, 26 Apr 2019 22:36:05 GMT

@Kachina624 wrote:
Please be patient; QVC is in the middle of a huge transition. They're consolidating HSN merchandise and reorganizing facilities. Many items will be stocked both on the East and West coasts so they can get things to us sooner. They will be opening a huge one million sq ft warehouse facility in Bethlehem, Pa. which I'm guessing will be highly automated. With the acquisition of HSN, they are undergoing "growing pains".

Excuse the "attitude" of CS reps, but there isn't a thing they can do about the situation except sympathize. In keeping with QVC policy, they are kept in the dark (bad QVC), and don't know why shipping is slow or when your item will ship. They probably hear the same complaints a hundred times a day so don't be surprised if they don't fall out in throes of amazement over yours.

Please don't compare Amazon and QVC. Amazon makes plenty of mistakes (I've been a victim of 2 recently) and they're not as zippedly fast as they used to be. Keep in mind that the Q, runs at least three 24 hour TV programs in addition to pulling and shipping orders. It's a much more complex operation.

I know it's frustrating to be waiting for your orders that seem to process and process endlessly. I just had several ship that had been in processing hell for seven days. I think of it as heightening the anticipation, trying to be positive. Just be glad YOU don't have to straighten out the warehouse mess. What a job that must be!l

I disagree on this, they are a publicly traded company touting their success on this and that and should be able to invest in infrastructure to compete on the playing field that exists now. and like it or not Amz sets the standard for internet commerce

Yes, the CS reps can't do anything.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Soko — Sat, 27 Apr 2019 00:46:03 GMT

Seems like the shipping is taking longer to arrive. Don’t know what happened!

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Beth-QVC — Sat, 27 Apr 2019 01:48:51 GMT

This post has been removed by QVC because it is accustory towards another poster

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Suzanne130 — Sat, 27 Apr 2019 02:55:56 GMT

Agreed. I am a returning customer after many years. I quite shopping at QVC because of shipping charges and high cost of goods. I found a couple of items I liked, so thought I'd give them one more chance. When it became clear I wouldn't receive my orders long after the EDD, I tried to cancel. Couldn't cancel because orders were "in process", tho' not yet shipped. Looking at the shipping issues posts in Customer Care, I see this has been going on for months. I won't be doing business with QVC any longer. There are too many online vendors that have their acts together, charge approriately and ship promptly and often with free shipping.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

tropics21 — Sat, 27 Apr 2019 20:40:02 GMT

I agree with the posters that QVC should be held accountable, no excuses are acceptable. As said, they publically state their standards are quality, service, yet the customers are kept in the dark for months regarding not only "In process" issues, but now "shipping issues" and "credits for our returns. Businesses the size of QVC make acquisitions all the time and part of the due diligence is to be able to handle it. Obviously QVC can't and chose the cheap route. I have no time for excuses that they are condensing HSN and qvc warehouses? That should not be an excuse, building a central shipping place, should not effect the customers. It should be coordinated so it doesn't. SO I ASK QVC, WHY IS IT THAT 3 DEPARTMENTS ARE FAILING? IT IS NOT JUST ONE. YOU HAVE PROCESSING DEPARTMENT, THAN SHIPPING, AND THAN RETURNING CREDITS, WHAT IS THE PROBLEM DO YOU HAVE ONE EMPLOYEE IN EACH DEPARTMENT DOING ALL THE WORK. SPEND YOU BILLIONS AND HIRE MORE PERSONNEL IMMEDIATELY, AS YOU ARE LOSING MONEY FOR MONTHS

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Blingqueen023 — Sun, 28 Apr 2019 08:39:23 GMT

I ordered some Susan Graver butter knit tops on April 21 and it’s almost May 1 now and they’re still in process. Hopefully, I’ll get them before next winter.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

apple1964 — Sun, 28 Apr 2019 11:45:25 GMT

The pony express is faster then QVC shipping these days.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Pinkstylus — Mon, 29 Apr 2019 03:11:12 GMT

SAME HERE! I ordered an item last APRIL 21st....PAID $21.72 for SHIPPING and HANDLING.......and it is STILL IN PROCESS! Oh my....QVC.....this is unacceptable.....

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Gorgf — Mon, 29 Apr 2019 11:03:23 GMT

What I do not understand as this has been an ongoing issue for many months since the Holidays, as seems to not be changing or improving?? Six months? I just figure this is the way it is and not going to be any faster. I hope I am incorrect. Complaints do not seem to matter?

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

tropics21 — Mon, 29 Apr 2019 20:08:05 GMT

exactly, complaints don't seem to matter nor do requests for an explanation. Boy how dumb, people in general are more patient and understanding when they know what is going on in just about any issue, yet QVC chooses to ignore questions, complaints, and recommendations of their customers. They should not be in business any longer. I verbally cancelled with CS 15 orders in process for way to long If QVC wants to play bad business, they lost major money from me.

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Pinkstylus — Wed, 01 May 2019 18:44:31 GMT

I ORDERED an item last APRIL 21st with a $21.72 SHIPPING AND HANDLING and the item was ONLY SHIPPED TODAY, MAY 1st! I called CUSTOMER SERVICE last week they said the called me on the 26th of April! HUH, i do not see any incoming calls from QVC on my Caller ID......They sent me a letter which I only received a DAY AGO!!!! I have so many things that I would like to purchase from the Q, but I had to STOP! Very scary and annoying with all these SHIPPING issues.....

Re: QVC WHAT IS HAPPENING WITH YOUR SHIPPING?

Imaoldhippie — Wed, 01 May 2019 19:13:47 GMT

This subject has been beat to death. Shipping is slow so either accept it or dont order.