topic Re: Why can't I place an order on my tablet anymore??? in Customer Care

Why can't I place an order on my tablet anymore???

Janie2 — Mon, 26 Feb 2018 14:16:02 GMT

Up until about a week ago, I could place an order and also view the status of my orders on my two tablets. But now, when I have an item in my cart and go to place my order, it won't go through. My e-mail address is fine, I put in my password, and hit the SIGN IN button. For a brief second, you get a flash of a page that says, "Working - Please wait while we sign you on to QVC". Then nothing! No matter how many times I hit the button it does the same thing. I even reinstalled the QVC app and still no luck. Hope someone contacts me with a solution to this problem. When I log on to my computer, I have no problems placing an order, but I place 99% of my orders on my tablet, so I want to get this fixed or I just won't be ordering from QVC anymore. Please help, Customer Service!

Jane

Re: Why can't I place an order on my tablet anymore???

Q4u — Mon, 26 Feb 2018 14:34:45 GMT

It may be the application having a hiccup.... I'd try downloading the QVC app again (and eventually deleting the old app) and see if the order placement is better. Hope it works....

Re: Why can't I place an order on my tablet anymore???

Anonymous — Mon, 26 Feb 2018 14:46:42 GMT

@Janie2 We've sent you an email. Cindy

Re: Why can't I place an order on my tablet anymore???

Albreit — Wed, 24 Apr 2019 13:50:37 GMT

I’m having the same issue!! Except mines on my phone...did you problem get resolved?

If so please let me know

Re: Why can't I place an order on my tablet anymore???

Anonymous — Wed, 24 Apr 2019 15:25:19 GMT

Hi @Albreit try removing the app and reinstalling it that works most of the time. Let us know if you are still having difficulty.