topic Re: Horrible return process - Help in Customer Care

Horrible return process - Help

PatriciaG — Fri, 12 Apr 2019 22:52:00 GMT

Ridiculous return process. I dropped off at the post office on 03/25 and it hasn't left the state. In fact it is now back to the originating city and has been stuck there since 04/04. Meanwhile my next easy pay will be deducted from my account in a few days.

Tracking Number Label Source Date Printed Status

View Details

Package Progress City State Date Time

Picked Up by Shipping Agent	TORRANCE	CA	04/04/2019	05:44
Delivered	Ontario	CA	04/02/2019	18:00
In transit	COMMERCE	CA	04/02/2019	16:41
Arrived at Shipping Facility	COMMERCE	CA	04/02/2019	08:52
Available for Pickup	TORRANCE	CA	03/31/2019	10:26
USPS in possession of the item	TORRANCE	CA	03/29/2019	24:14
USPS in possession of the item	TORRANCE	CA	03/25/2019	13:10

Re: Horrible return process - Help

Equuleus — Fri, 12 Apr 2019 22:53:36 GMT

@PatriciaG seems like an issue with the PO.

Re: Horrible return process - Help

PatriciaG — Fri, 12 Apr 2019 22:56:44 GMT

@Equuleus - QVC's 3rd party shipper picked it up from the PO on the 29th. Its been in their hands since.

Re: Horrible return process - Help

Barbara-QVC — Fri, 12 Apr 2019 23:00:15 GMT

@PatriciaG wrote:

Ridiculous return process. I dropped off at the post office on 03/25 and it hasn't left the state. In fact it is now back to the originating city and has been stuck there since 04/04. Meanwhile my next easy pay will be deducted from my account in a few days.

Tracking Number Label Source Date Printed Status

View Details

Package Progress City State Date Time

Picked Up by Shipping Agent TORRANCE CA 04/04/2019 05:44

Delivered Ontario CA 04/02/2019 18:00

In transit COMMERCE CA 04/02/2019 16:41

Arrived at Shipping Facility COMMERCE CA 04/02/2019 08:52

Available for Pickup TORRANCE CA 03/31/2019 10:26

USPS in possession of the item TORRANCE CA 03/29/2019 24:14

USPS in possession of the item TORRANCE CA 03/25/2019 13:10

Hi @PatriciaG

I am sorry that the return process is taking so long. Please email your order info to QVCSocialTeam@qvc.com so that we can check on this for you.

Barb

Customer Care

Re: Horrible return process - Help

jackthebear — Fri, 12 Apr 2019 23:33:29 GMT

see my post from a few days ago,

on these issues

I can order and return a package from A in the time it takes for and order to be still stuck in the order process her

Re: Horrible return process - Help

GiantsLover — Fri, 12 Apr 2019 23:41:10 GMT

4/12/2019

Hi Barbara-QVC:

It would be great if IF YOU PERSONALLY PICKED UP THE BALL AND PERSONALLY ADDRESSES THIS ISSUE WITH QVC, THEIR SHIPPING DEPT, THEIR WAREHOUSE, THEIR REFUND DEPT , THEIR CUSTOMER REPS AND SUPERVISORS, AND ALL THE POWERS THAT BE AT QVC, SO THIS ISSUE IS FINALLY ONCE AND FOR ALL REALLY ADDRESSED AND COMPLETELY RESOLVED, BECAUSE IT IS GOING ON FOR YEARS STILL UNADDRESSED AND RESOLVED AT QVC.

KINDLY REPLY AND THANK YOU BARBARA-QVC

Re: Horrible return process - Help

loriqvc — Fri, 12 Apr 2019 23:55:59 GMT

@PatriciaG - I'm guessing the shipping details are just listed out of order; it looks like your return was delivered on 4/2 in Ontario, which is where one of QVC's warehouses is located. (Whenever I'm tracking a return, the "Picked Up By Shipping Agent" step comes right after "Available for Pickup," which is logical.) Hopefully Barbara can help you figure out whether your refund has been processed or will be soon. Good luck!

Re: Horrible return process - Help

Barbara-QVC — Sat, 13 Apr 2019 00:07:37 GMT

@GiantsLover wrote:

4/12/2019

Hi Barbara-QVC:

It would be great if IF YOU PERSONALLY PICKED UP THE BALL AND PERSONALLY ADDRESSES THIS ISSUE WITH QVC, THEIR SHIPPING DEPT, THEIR WAREHOUSE, THEIR REFUND DEPT , THEIR CUSTOMER REPS AND SUPERVISORS, AND ALL THE POWERS THAT BE AT QVC, SO THIS ISSUE IS FINALLY ONCE AND FOR ALL REALLY ADDRESSED AND COMPLETELY RESOLVED, BECAUSE IT IS GOING ON FOR YEARS STILL UNADDRESSED AND RESOLVED AT QVC.

KINDLY REPLY AND THANK YOU BARBARA-QVC

Hi @GiantsLover

I would be more than happy to share your feedback with our returns department.

Barb

Customer Care

Re: Horrible return process - Help

cotto22 — Sat, 13 Apr 2019 00:23:44 GMT

I feel your pain. My return/exchange sat at the post office for an entire week before it was picked up and sent to its next location. It took 3 days before it was scanned as even being at the post office. So, I dropped it off on April 3, and now 8 days later, it is in transit back to QVC. It will take at least 2 weeks to get there and for my return to be processed into an exchange. What are the odds my size will be available by then? And yet I could have mailed it on my own and it would be at QVC in 3 or 4 days. The system is horrible.

I need to seriously rethink my purchases at QVC.

Re: Horrible return process - Help

dulwich — Sat, 13 Apr 2019 00:33:09 GMT

I do not really know - what is the average days taken for returns to be actioned? I realize we are all in different states but there must be a common denominator for returns.

I returned TSV Vionic sandals on March 25th used Q’s return shipping label - and today - 4/12 - on my a/c the return is showing as received - about 18 days in all.

Wondering how long some of other Q ladies’ returns take? Not complaining just wondering.

I have given up on exchanges as they seem to take up to a month and I then forget what I was exchanging!

Re: Horrible return process - Help

sann — Sat, 13 Apr 2019 00:35:38 GMT

The Post Office is the last place I take a package . They are slow as Christmas. If you have a UPS store take it there. I have never had an issue getting a return to QVC via UPS.

Re: Horrible return process - Help

grandma petes — Sat, 13 Apr 2019 12:00:49 GMT

I’ve had the same issues with shipping on the Q. I sent some shoes back to be exchanged. They took forever to reach their destination....once they did, nothing happened. I called CS yesterday and the CS Rep....who was wonderful BTW...suggested I cancel the original order and she would place a new order for the shoes....now they are listed as Backordered....so frustrating!!! Exchanges might be free...but they are anything but Easy!!! Hopefully QVC can get a better, more customer friendly process. This has to affect their bottom line.

As a sidebar....I purchased the same shoe in another color directly from Earth’s website...received them within 10 days from order. They offer free shipping and free return shipping.

Re: Horrible return process - Help

GiantsLover — Sat, 13 Apr 2019 16:14:27 GMT

Many thhanks Barbara-QVC as I greatly appreciate that.

Re: Horrible return process - Help

tropics21 — Sun, 14 Apr 2019 00:06:31 GMT

problem shipping ups, everything has to be in a paper box

Re: Horrible return process - Help

Mom2Dogs — Sun, 14 Apr 2019 00:15:20 GMT

@tropics21 not necessarily true, I send things in a large manila envelope to a customer --on a regular basis, I have never been told I could not use the envelope.

Re: Horrible return process - Help

DJs mom — Wed, 17 Apr 2019 16:08:08 GMT

@tropics21 wrote:
problem shipping ups, everything has to be in a paper box

@tropics21 this is not true I ship many thing UPS not in a paper box. I return things UPS and use QVC's plastic bags they ship in. I also ship for my job and use large yellow envelopes.

Re: Horrible return process - Help

millieshops — Wed, 17 Apr 2019 16:22:02 GMT

After reading the horror stories, I returned my last purchase with trepidation,. I held my breath but with a quick push from the mods, I had my little bit of money back on my cc long before I would have had to pay that card or be charged for another EZP. Thank heavens even the math made sense!

I had used my own postage and theUSPS tracing never worked - that's why I had asked the mods for help. Lots of what's going on right now doesn't seem to be working well, but the moderator help is a wonderful service.