topic Re: UPS—One more step in Customer Care

UPS—One more step

amhistorynut — Wed, 03 Apr 2019 18:38:29 GMT

Oh, brother. Have any of you noticed another new step with UPS shipping? The PACKAGE IS LOADED ON VEHICLE FOR DELIVERY stage. Yes, this is preceded by we will be in your area so we will deliver your package a day early message. But, the package doesn’t come a day early. It is loaded on a truck and sits for a day and then it is delivered on the day it was scheduled to be delivered. I’ve been watching this “new” step for about six weeks hoping it just needed to be tweaked and will actually be delivered a day early, but it hasn’t changed. So, these are my options. QVC ships nearly everything via UPS /US Mail. So, when UPS gets to my town they turn the package over the USPS and then there is a 50/50 chance the postal service will deliver it to me or one of my neighbors on the actual designated arrival date. If not, I will get it the following day. But sometimes UPS will decide to sidestep the US Postal Service, it sits on a truck for a day, then it’s out for delivery, then it’s arrived at its destination which is the USPS and I get it 2 days late. It’s just crazy!

And now, it takes 4-5 days to process an order. What is up with this? I stopped shopping at zulily because of the laissez faire attitude about my orders. This is very frustrating!

Re: UPS—One more step

2blonde — Wed, 03 Apr 2019 19:03:39 GMT

@amhistorynut Yes, we have the same UPS/USPS system here in NE Ohio. The only difference is, for me, when UPS decides to deliver it themselves, I usually do receive it faster. When they pass it off to the post office is when I usually have to wait longer!

Re: UPS—One more step

sunshine45 — Wed, 03 Apr 2019 19:06:57 GMT

when i get that message "loaded onto truck" i do receive my package the same day via UPS rather than them transferring it to USPS. love when that happens.

Re: UPS—One more step

I am still oxox — Wed, 03 Apr 2019 19:11:48 GMT

Loaded on the truck for delivery is the same as out for delivery

Re: UPS—One more step

Kachina624 — Wed, 03 Apr 2019 21:08:47 GMT

@I am still oxox I had a "loaded on the truck" last Saturday. I thought it strange because UPS doesn't deliver on Saturdays. It was delivered on Monday. Who knew they loaded the trucks on Saturday? So it does not necessarily mean "out for delivery"

Re: UPS—One more step

loriqvc — Wed, 03 Apr 2019 21:25:44 GMT

@Kachina624 - I agree with you. UPS is usually great about delivering directly to me rather than passing things off to USPS (likely because I order a ton from Amazon so there are plenty of crossover deliveries), but if I ever see "loaded on truck" instead of "out for delivery," I know I'm definitely not getting my package that day, and it is likely that the truck is just going to the USPS hub for a handoff.

Re: UPS—One more step

Foxxee — Wed, 03 Apr 2019 23:13:29 GMT

Here's my most recent order delivered by UPS today.

Delivered			04/03/2019	14:29
Loaded on Delivery Vehicle			04/03/2019	05:04
Destination Scan			04/03/2019	04:53
UPS will be in your area and will deliver your package a day early.			04/03/2019	04:52
Destination Scan			04/02/2019	06:36
Arrival Scan			04/01/2019	20:10
Departure Scan			04/01/2019	18:40
Origin Scan			04/01/2019	13:17
Departure Scan	Rocky Mount	NC	03/30/2019	09:26
Package is in transit to a UPS facility	Rocky Mount	NC	03/30/2019	09:20
Order Processed: In Transit to UPS

UPS doesn't deliver on weekends. I've seen "loaded on delivery vehicle" on Friday evenings...delivered on Monday.

Re: UPS—One more step

sunshine45 — Wed, 03 Apr 2019 22:04:35 GMT

@Kachina624 wrote:
@I am still oxox I had a "loaded on the truck" last Saturday. I thought it strange because UPS doesn't deliver on Saturdays. It was delivered on Monday. Who knew they loaded the trucks on Saturday? So it does not necessarily mean "out for delivery"

UPS delivers in our area on saturdays all year long.

Re: UPS—One more step

Josmad — Thu, 04 Apr 2019 00:17:14 GMT

When I get a message that my package is loaded on the vehicle. I get it that day. But if I didn't get it until the next day I would be ok with it. My last two orders were transferred to USPS and they sat at the post office for 5 days before they were delivered. I know that QVC cannot control the post office but that is when I decided I was done with QVC. I still occasionally watch, but, if I see something I might want I will check to see if Amazon has it. It is usually cheaper and I get it in two days.

Re: UPS—One more step

GCR18 — Thu, 04 Apr 2019 00:22:55 GMT

Packages used to go UPS until they got a half hour away. Then the next step was drop at USPS or deliver. Either way it was delivered the same day. UPS though would put the bag nicely on my front porch. USPS does whatever is necessary to shove the bag into the mailbox.

In the past couple months, things have changed. The package switches to USPS about 150 miles away and gets to the local USPS too late to get same day delivery.

Re: UPS—One more step

Foxxee — Thu, 04 Apr 2019 02:37:47 GMT

@sunshine45

"UPS delivers in our area on saturdays all year long."

Wonder why not here? Do you live in a large city? The only time UPS delivers in my area on Saturdays and Sundays is during the Christmas season.

Re: UPS—One more step

sunshine45 — Thu, 04 Apr 2019 02:58:34 GMT

@Foxxee wrote:
@sunshine45

"UPS delivers in our area on saturdays all year long."

Wonder why not here? Do you live in a large city? The only time UPS delivers in my area on Saturdays and Sundays is during the Christmas season.

it began for us maybe about a year ago.....maybe even a bit longer.

Residential: Saturday Ground Delivery• Eligible* packages will now be delivered Saturday, two days earlier• No additional charge• No changes in labeling, systems or order processing required.

they deliver to about 6000 cities. i am located in a major city.

https://www.ups.com/assets/resources/media/UPS%20Shipper%20Infographic.pdf

Re: UPS—One more step

Kachina624 — Thu, 04 Apr 2019 03:03:31 GMT

@sunshine45 wrote:
@Kachina624 wrote:
@I am still oxox I had a "loaded on the truck" last Saturday. I thought it strange because UPS doesn't deliver on Saturdays. It was delivered on Monday. Who knew they loaded the trucks on Saturday? So it does not necessarily mean "out for delivery"

UPS delivers in our area on saturdays all year long.

@sunshine45 You're very fortunate but they don't deliver here on Saturdays and usually not on Mondays either since that's their busy day, and Q packages are low priority.

Re: UPS—One more step

Sooner — Thu, 04 Apr 2019 14:22:42 GMT

I get UPS stuff early sometimes and only if it tells me I will get it early.

But then sometimes it says that and they deliver to the USPS early and not me! SOMETIMES it goes to USPS a couple of days before the delivery date and they bring it a day early.

Just saw a UPS truck whiz down the street! LOL!!! Anyway, it's a mess whatever and I HATE when Amazon delivers themselves. That's really hit or miss and thrown around. And here, they often follow right behind the USPS mail truck.