topic Re: PROCESSING TAKING WAY TOO LONG in Customer Care

PROCESSING TAKING WAY TOO LONG

Chatyone 2 — Sat, 30 Mar 2019 22:52:47 GMT

What is going on why does it sit in processing for days and days.. I am about ready to just give up .. I used to be able to order something on a Tuesday and I would have it by Friday .. Now I realize things change but my order should not be sitting in processing for five days before shipping .. I think I am done.. QVC has gotten too big ..no longer cares about its customers

Re: PROCESSING TAKING WAY TOO LONG

qvcaddition — Sat, 30 Mar 2019 23:20:11 GMT

So do returns. Then they are stuck somewhere. I,m in CA. They go to Sparks Nev. Then to Onterio, can which is South from Nevada, say South. New warehouse and stay there for days. CS had to refund me. THEY HAVE GOTTEN AWFUL.

Re: PROCESSING TAKING WAY TOO LONG

mac116 — Sun, 31 Mar 2019 00:24:19 GMT

I HAVE given up!

I saw something that I really liked tonight in Prime Time specials, but decided that the shipping/in process time is just unacceptable. I'm not willing to wait nearly two weeks to get my order.

Re: PROCESSING TAKING WAY TOO LONG

Blingqueen023 — Sun, 31 Mar 2019 01:35:38 GMT

n/m. My order finally shipped

Re: PROCESSING TAKING WAY TOO LONG

Foxxee — Sun, 31 Mar 2019 01:06:40 GMT

It looks like the warehouse in Florence, NC is OK. Two separate orders processed and sent within 2 days. Another order processed within two days sent from Rocky Mt, NC.

The one in Lancaster, PA took 8 days to process and send.

So, some of the warehouses are functioning properly. Others not.

Re: PROCESSING TAKING WAY TOO LONG

dancing 522queen — Sun, 31 Mar 2019 07:57:31 GMT

Instead of QVC hiring all these new hosts how about revamping your shipping depts. maybe hire more people in that area to help process orders more efficiently and check to make sure they go out correctly...

Re: PROCESSING TAKING WAY TOO LONG

KatyCar — Sun, 31 Mar 2019 10:14:11 GMT

Why doesn’t QVC (1) be honest with their customers and explain why the shipping process is now taking so long and (2) when QVC expects the processing time will return to 1 to 2 days.

QVC is misrepresenting their EDD dates. QVC obviously knows their process is broken, yet QVC has not adjusted the EDD to reflect the true EDD. Bad service is one thing, lying 🤥 about it is worse.

Re: PROCESSING TAKING WAY TOO LONG

qvcaddition — Thu, 04 Apr 2019 15:39:20 GMT

My order was placed before April 1st , but the A listed it April 1st. OK, now the 4th and still in process. EDD DATE? FORGET IT. I Have onone order I should get today, was due the 2nd.. Today the 4th. CS must just be over whelmed, wait time three to five minutes. When you get them, they have no answers most of the time. Our fault, we have to quit buying.

Re: PROCESSING TAKING WAY TOO LONG

IamMrsG — Sat, 06 Apr 2019 16:28:36 GMT

I've posted before about being spoiled by Amazon's superior customer service. Here is a perfect example:

At QVC, the Clark's Perforated Leather Espadrilles, A288982, are $75 plus $5.50 S+H (total $80.50 before tax). When I enter my zip code, the estimated delivery date is April 15.

At Amazon, I ordered the same shoes this morning for $64.95 and no shipping (savings of $15.55 before tax). They have already been shipped and my estimated delivery date is April 10. Based on experience, I'd be willing to bet they arrive earlier.

UPDATE: April 6. The shoes arrived this A.M, less than 48 hours between placement of order and delivery. Better service, at a lower price and no S+H, this I believe, is QVC's real challenge.

Re: PROCESSING TAKING WAY TOO LONG

tropics21 — Sun, 07 Apr 2019 20:48:06 GMT

So totally agree with you. Been a customer for over 20 plus years, have spent thousands and thouands, only exclusively shop at QVC, but with the latest issues of processing and shipping as well as them taking forever for refund credits, I am proud to say my last item, ever, shipped from qvc today. It is unfortunate that qvc, who is aware of the problems, never posted via the computer as to the problem. People are understanding for the most part, but as a long time customer I found this to be very disingenuous. As a huge conglomaterate, QVC knows they should have been forthright but chose not to, so I now chose of ending my relationship with QVC, my choice, and so very happy for it.

Re: PROCESSING TAKING WAY TOO LONG

maximillion — Mon, 08 Apr 2019 00:57:48 GMT

My order is still in process for 8 days now. I remember when I heard Mary Beth Roe saying that if you ordered today that you would have it in about a week. I bet the hosts wouldn't say that now. They take our orders and then don't send them out in a timely manner.

Re: PROCESSING TAKING WAY TOO LONG

esmerelda — Mon, 08 Apr 2019 04:40:03 GMT

@Foxxee wrote:
It looks like the warehouse in Florence, NC is OK. Two separate orders processed and sent within 2 days. Another order processed within two days sent from Rocky Mt, NC.

The one in Lancaster, PA took 8 days to process and send.

So, some of the warehouses are functioning properly. Others not.

@Foxxee How do you know where you orders are shipping from? I know from doing returns some go to Rocky Mount and some go to Lancaster. How do I know where any particular item is coming from?

Re: PROCESSING TAKING WAY TOO LONG

Foxxee — Mon, 08 Apr 2019 05:29:01 GMT

@esmerelda

@esmerelda wrote:
@Foxxee wrote:
It looks like the warehouse in Florence, NC is OK. Two separate orders processed and sent within 2 days. Another order processed within two days sent from Rocky Mt, NC.

The one in Lancaster, PA took 8 days to process and send.

So, some of the warehouses are functioning properly. Others not.

@Foxxee wrote:
It looks like the warehouse in Florence, NC is OK. Two separate orders processed and sent within 2 days. Another order processed within two days sent from Rocky Mt, NC.

The one in Lancaster, PA took 8 days to process and send.

So, some of the warehouses are functioning properly. Others not.

@Foxxee How do you know where you orders are shipping from? I know from doing returns some go to Rocky Mount and some go to Lancaster. How do I know where any particular item is coming
from?

@esmerelda

From UPS tracking number. QVC emails the tracking number when the package is sent. Shows where it originates.

Go to your account on QVC.
On the item you ordered, click on View My Order.
See tracking number under STATUS.
Click on Tracking Number
There you will see when the order was sent to UPS.
The date and the city it was picked up by UPS..
Then you can follow the cities (UPS Distribution Centers) the truck stops on its way to your house.
Lastly, the day it will be delivered by UPS or USPS.

You can follow your package from QVC's warehouse to your house.

Have a Beekman order coming from Orlando...HSN's warehouse, but it was ordered on QVC, so looks like QVC and HSN are sharing a warehouse in Orlando.

Hope this helps.

Re: PROCESSING TAKING WAY TOO LONG

esmerelda — Mon, 08 Apr 2019 13:49:36 GMT

@Foxxee Yes. The tracking after it ships. DUH! In my defense, it was late when I posted. LOL!

Thanks for the reply.

Re: PROCESSING TAKING WAY TOO LONG

DAD — Fri, 12 Apr 2019 13:27:03 GMT

I have now given up on QVC sending anything in a timely manner. Why do items take 5 to 7 days to process?? Once it's finally shipped I get the item fairly fast. It's going to have to be something extra special to wait. I recently needed something I thought would be here in time but was forced to go looking elsewhere at the last minute. I am finding many styles of clothing, decor & more that are just as nice right here in my little city. I can actually touch, see or try on an item and not be charged $10.00 to find out it's not anything I wanted. Or it's not as advertized. QVC needs to put the quality & value back to what it used to be.

Re: PROCESSING TAKING WAY TOO LONG

Chatyone 2 — Mon, 24 Jun 2019 13:33:37 GMT

Well I got a message that shipping was moving faster..not on my end.. I get a notice that it shipped ups then I get a message that it doesnt approve a UPs .. and it goes to usps which adds days and days.. today I received that my latest order shipped . its been in processing for four days.. I am fed up