topic Re: Frustration - Customer Service Unable to Help in Customer Care

Frustration - Customer Service Unable to Help

MRDR — Sun, 07 Aug 2016 22:04:38 GMT

My daughter purchased a pair of boots last week. They arrived promptly, but she didn't open them until today. Although the order says "wide calf" (as does the invoice) what she was sent was not a wide calf pair of boots.

The stock of these boots is limited in the color she ordered, but customer service was unable to do anything except suggest that she reorder immediately, pay again, and then send the first pair back for a refund.

The representative did offer to waive the new shipping fee, however.

There should be some way to ensure that a customer who ordered and paid for an item but received the wrong thing is able to obtain the desired item without having to make a second purchase.

That's not an issue if there is sufficient inventory. However, if inventory is limited, what can be done to solve a problem like my daughter's?

Re: Frustration - Customer Service Unable to Help

Kachina624 — Sun, 07 Aug 2016 21:43:37 GMT

Did the description list the demensions of the "wide calf"? Did you measure the top of the boot to determine if it met the specification? It's possible that it is wide but not wide enough for your daughter. What does the box say? Perhaps another style would be more appropriate?